North Brothers Ford

Category:	Ford Dealer
Address:	33300 Ford Rd, Westland, MI 48185, USA
Phone:	+1 734-421-1300
Site:	northbrosford.net
Rating:	4.8
Working:	8:30AM–9PM 8:30AM–6PM 8:30AM–6PM 8:30AM–9PM 8:30AM–6PM 9AM–3PM Closed

Location

Photos 100

Reviews 27

Gerald Redmond

Brought our car in for a brake issue that we scheduled an appointment for. Also wanted the works package. I received a call a couple hours later that the car was ready for pick up and no issue with the brakes. When I talked to the service advisor he said he was just told to do the works package and check the brakes. My wife told him the brakes pulsated when they were applied. He said he wasnt told that. So upon arrival, I spoke with a manager, she took the car back and had the brakes properly inspected and found they needed to be turned. Had the rotors turned, car has been stopping with no issues. The service advisor did a horrible job not listening to my wife, then tried to blame her for his mistake, then offered nothing to correct the problem. If this is the future of service at North Brothers Ford, I will go elsewhere...

Sue Kelly

drove my 2013 ford escape to North Bros for door latch recall; my vehicle was taken in immediately by very courteous manager and his assistant. the procedure took 4-5 hrs; their on-site driver took me home and picked me as scheduled. my vehicle was ready and waiting for me upon my return. The representative at the cashier window had all my paperwork and keys, I signed invoice and was out the door within 10 minutes. All in all 10:30am thru 4:30pm. All in all, I am very satisfied with the service. I will continue to take my vehicle to North Brothers.

Renee Hermann

I just got my new Escape, it was such a great experience going through North Brothers. Art was so helpful and even came in on his day off to make sure I could get it as soon as possible! He explained everything, from the lease agreement to all the gadgets on the car! I even had to call him the next day when I realized I left my insurance drivewise device plugged into my old car. Art was happy to help and got it out for me! I would definitely go through them again!

Jolie Larouche

Tom Reno was wonderful, he worked with me to get the lease on the new escape. He took his time and explained everything so I was able to understand the working with my new lease. The sales people were friendly and offered coffee or soda while waiting for Tom to finish with his customer. Thanks guys

Nora B

Been car shopping for about a month and David Sonak at NB Ford is by far the best ever. He goes way out for you as a customer, takes his time explaining and knows about cars. (Youd be surprised how many dont). From what Ive seen, nice staff, nice unpretentious dealership.

Irina Kuzminskaya

Never come here for parts, drive to another dealer even if it`s miles away. Not only they order wrong parts, they never receive them by the time they promise you. As for mechanics, they always ask for an extra hour or two to figure out what`s going on even in a simple case.

Good Dog

Standard Lube service and tire rotation for my F150. As far as I know everything was done well and everyone was pleasant. The time required seemed shorter than usual. I assume that was due to the amount of customers at that time but I always appreciate a short wait time.

Scott Holloway

Great staff, great service, great price, bunch of differant vehicles to choose from in a wide variety of colors, and options. Was in out and driving a new vehicle in a short amount of time. Love the new 2017 Escape Titanium, thanks North Brothers!

Allison Gibson

Chad did an amazing job getting me my escape ! I felt so comfortable at the dealership, i never once felt like i was being taken advantage of, he never tried to oversell me, it was the best expeience i have ever had !!!!

Ronald Emard

I purchased a new F150 and drove it home in two days! Everyone involved were very professional and expeditious. My salesperson is like a personal buyer, figuring out what I want and need, and then finding that vehicle.

Randi Donegan

I saw Mike Shebli at North Brothers in Westland and he was excellent! Got me in my first brand new lease for a great deal! Super friendly and all around great to work with. If youre looking for a new car go to Mike!

Debbie Little

North Brothers has the best service department. Thank you Samantha Craig for all your help, the tech did an excellent job making my vehicle safe to drive again and in a timely manner.

PhoenixTerrell1

Luke was a great help from start to finished and when I had doubts he made sure I had the correct answers!I got the car I wanted with no problems and I love it!

Laurie Hagen

Lynda was absolutely wonderful. Kelly went to bat for me. My experience was great at North Bros. Thank you for all you did for me. I truly appreciate it

Linda Ross

Got down to business same day. Quick and easy. Answered all questions before I could ask. Knew exactly what I wanted and always there if I need them.

Gregory Ramsey

The service was quick and efficient the biggest Joy is the woman that worked the service part department that day very pleasant.

Choca Locka

I am driving my first new car, 2017 ford escape. Thank you David Sonak for not letting me walk out the door.

Noreen Kulato

Had a great experience from my sales guy Michael W. He was truly a great help and I left feeling satisfied.

Dennis Graham

The 3rd car that I have bought from these folks. All 3 times, it has been a first rate experience.

Adam Krist

Our salesmen Tarrick was the best. He was really friendly, helpful, and super knowledgeable.