Apple Somerset

Category:	Computer Store
Address:	2800 W Big Beaver Rd, Troy, MI 48084, USA
Phone:	+1 248-822-0081
Site:	apple.com
Rating:	3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 100

Reviews 4

Ka Te

I ordered a new iPhone online last night and selected in-store pick-up. If I knew what this store was like, I would have gladly paid shipping fees. In short, the place is clean but smells disgusting and the staff are rude. Based on my experience at this store, I am quite turned off from all Apple products. As soon as I walked in I was met with the most awful stench. I am not joking or exaggerating when I say it smelled like urine and feces - it literally smelled like an old barn, except not nearly as appealing. People looked busy, so I waited to be waited on for about 5 minutes before, after realizing numerous apple employees were chatting with each other and actually walking past me to ask others if they needed help with anything, I interrupted a conversation between two employees and said Id already paid for a phone and just needed to pick it up. The employee brought me to a table and told me to wait. I waited for about 10 minutes, again while other employees were walking past me to inquire as to whether others needed to be helped. Once again I had to find a new employee and ask for help. Again more waiting. Finally, after 30 minutes after Id entered the store, my phone that Id already paid for was brought to me. I showed the employee my drivers license and credit card (as is standard) and he returned my credit bard, but then he began attempting to open the box with my drivers license. My drivers license is an enhanced one that needs to be kept in a case when not actively in use, and this guy is opening boxes with it. I ask the guy to stop and I offer him the actual knife on my keychain - he declines and keeps going at it with my drivers license. Seriously, dude? Come on. Later, as were activating the phone, the terms and conditions screen appears. Now I dont claim to read these in their entirety, but I do like to at least skim them, but as soon as the screen appears, the guys says, "hit accept". "Hold on," I say. "Hit accept," the guy repeats, and leans over and presses the "accept" button. What. What in the world. Inappropriate and unprofessional. About 45 minutes after I entered, I finally walked out with the phone Id already paid for! Next time I need an Apple product (if I ever want one again) Id rather just go to Best Buy than this place or something.

Nirav Rana

I dont think CSR at this store cares about customer. I went on 11/26/16 i was in store for 2 + hours 1 hour wait and 1+ hour with the associate she was trying to help 2 -3 customer at same time and keep disappearing for long time. It seems she was in hurry to go home and not paying attention to customer and their needs. After spending 1+ hour with associate (Marzia Chowdhury ) i find out they cant fix the issue in store, but this is not the worst part. I have apple care so i told them to replace my phone since they cant fix my phone, but the associate refuse to do that. when i sign up for apple are i was told told if any thing goes wrong with phone they will replace it but it wasnt the case this time. Associate said they will have to send device it to apple depot to repair, but refuse to give me Estimated on repair time. Loner phone they gave me is the no the same model as my phone and they made me sign wavier saying anything happens to the phone i am responsible for the loner phone damage so i now i have baby their loner phone until god knows whenever i receive my phone. The whole reason why i took the apple care is that i can go in store and can get my phone fixed or replace so i can save time and hassle but clearly no the case here. Also the Associate ( Marzia Chowdhury ) just left the loner on desk and disappear again without explaining the repair process on where i can check the status. Next thing i notice she was getting out of the store while i was waiting for her to explain me the process. I had to wait another 20 min to get attention from different associate. I have been calling apple store for last tow days still no ETA on my phone. I called again on 11/29 /16 and Associate name Suzi answer the phone , but same story repeated again she was not able to give me ETA either. My wife has square trade for her device and their turnaround time is 48 hours to fix the phone, I was expecting better turnaround time and customer service from apple after-all thats what earn the company big name, but i am highly disappointed with the store on how they handle the situation.

Chris LaPointe

After reading all of these horrible reviews, I just had to tell of my experience. Ive never been an Apple person, so this past Monday evening was the first time I ever stepped food inside of an Apple store (which happened to be this one.) The atmosphere was incredible, despite the place being packed with all sorts of people. There were multitudes of displays to take a look at, and I immediately got a chance to poke around the MacBook Pro I had been eyeing for a couple weeks. Having an iPad set up as an interactive description of nearly every product is brilliant, and the openness of the store really helped accommodate the larger crowd. The customer service was just as appealing. Despite there being at least two dozen employees spread throughout the store space, I never felt annoyed or pressured by any of them. One, maybe two, employees asked if I needed help while I looked at the MBP, and were very polite when I declined. Then when I finally made the decision to purchase my new computer, I was able to locate a couple of employees standing right next to me, and they stopped what they were doing to locate someone who could get me set up with a system. The guy who got me set up was genuinely happy to be doing what he was doing for a job, and was especially excited to learn this was the first time I had been inside an Apple store. We talked for only a minute about my computer since I had already done my research, and after inputing my credit card info and signaling for a MBP to be brought out, I was holding my new computer minutes later. They wanted to make sure I got my computer up and running correctly before I left the store, which is certainly not the kind of attention to detail youd find at a Best Buy or Staples. That process only took about 10 minutes and they didnt even have to interact with me because I can follow the few simple prompts at the first boot. I really loved visiting this store and wished that it was closer than 45 minutes away. That being said, I wouldnt hesitate to visit this location again compared to other retailers who sell Apple products.

David Leshock

This is a revised review. Last night I went to the Apple Store in Troy, MI, and received very poor service. I wanted to leave my computer for repairs, and they said they were full, even though I arrived at 7:00 p.m. I left the store, angry because I wasted a drive without resolution. At home, I tried to call the store to schedule a GENIUS BAR appointment. It is impossible to call the store. I guarantee you of that, no matter what you dial, or what you click, you will never be able to call the store. I learned that the Genius Bar appointments are usually a few days behind, so if you want to leave your computer at the store, COME EARLY AND BE PREPARED TO WAIT A FEW HOURS. I arrived the next day at the OPENING of business, and was politely and correctly told that I needed a Genius Bar appointment in order to leave my computer. They absolutely try to fix it while you are waiting, which is a good thing. Since I was a "walk-in", they do allow windows of time to fit you in, but it may be three hours or longer. Today, I was told as a walk-in it would be three hours, but if one of the genius bar techs became free, I would be text messaged. I waited one hour, and was text messaged to come on in. I met the GENIUS named FIN (not sure of spelling) and he was awesome. He truly was a GENIUS. There was no better Apple employee than FIN, and I would recommend him every time (which is impossible, but you can always hope). I originally rated the service here a ONE STAR, but FIN changed my mind, educated me, and I fully rate him a full FIVE STARS. P.S. I tried to give him a cash $20 dollar tip, and he absolutely refused. A perfect Apple employee.