Hawthorne Appliance

Category:	Appliance Store
Address:	33278 Woodward Ave, Birmingham, MI 48009, USA
Phone:	+1 248-644-2200
Site:	hawthorneonlinestore.com
Rating:	2.9
Working:	10AM–7PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM 11AM–6PM

Location

Photos 17

Reviews 22

Andrew Ayar

I ordered a washer and dryer on a Friday that I was promised would be delivered the next day. When it was not delivered the next day my salesman (Joe) called and told me that somehow someone purchased all 9 remaining units right before I made my purchase and that the store would not be able to ship to my washer and dryer until Tuesday of the following week. I was told that the delivery on Tuesday would be before 10 a.m., however the washer and dryer were not delivered on that day until 2 p.m. on that day, causing me to miss a day of work. The washer worked fine but the dryer stopped working two days later. After taking two days to get ahold of my salesman I was promised a new dryer on Tuesday by 10 a.m. (this is two weeks after taking original delivery). After waiting until 10 a.m. on that Tuesday (and missing another half day at work) I called the store and the person I spoke to (Bob) said my salesman was unavailable and that the dryer that was supposed to be delivered to me that day was "damaged" and that it would take a "few more days" to get a new one in stock to deliver. When someone else from that store called me (Justin) I was told that they did not even have the dryer in stock that (totally contradicting the story about the damaged dryer) and was not sure why I was told why it would be delivered. I asked for a refund and to return my washer and dryer. I still have not heard from them about my refund or picking up my washer and dryer. Dont bother with this store.

Deepankar Abrol

Poor customer service and after sales support. Purchased over 50k in appliances. The earlier sales person Justin was really professional, but he left the company abruptly prior to our delivery. Since then, I have been dealing with Ewan and Sam who are never reachable despite leaving several messages and phone calls. Our range hood cover came in damaged and replacement hood is pending arrival for almost a month with NO PROPER response. Visited the showroom 4 times already in last 1 month for status updates since nobody would return phone calls, yet nothing. I would NEVER EVER purchase anything from this store in the future or recommend anyone.

Nancy Dundas

This is the worst appliance store in metro Detroit. They sold us four year old products claiming they were new. When we had a problem they said call the manufacturer. The energy credits did not apply because the products had expired for energy credit.........this is a high commission non service based company that is owned by ABC appliance.... The oven was repaired three times. Finally had to buy another one. Go to Sears or Home Depot ...... This place will be out of business in two years.....worst place I have every dealt with

Doomace Is Here

Theyre Owned by ABC WAREHOUSE! HIGHLY pressured salesman who will charge you even higher than Art Van! They are very very pushy especially Ewan the manager. He yells over the phone, very rude and opinionated. Its easy to hear him from a mile away. I walked over there thinking i can look around, but nope! The salesmen are following me everywhere i go! They harrass you to buy too. Surely, the management is poorly lacking. Avoid this ABC WAREHOUSE place and go to Witbeck.

A Private User

yes they are now owned by abc, but its a completely different store. they sell much higher brands, as well as built to order stuff. i always have great service here. they have more tvs on display than anybody. i bought a 50" and plan on buying a bigger set from them as well. p.s. they dont have anything to do with warranty unless you buy an extended warranty from them. the factory warranty you have to call whatever company made your appliances.

Jay Lasco

Ruined our floor delivering our Appliances. Didnt offer to do anything just pointed fingers. I dont usually review businesses but anyone that does a bunch of business then basically gets looked at like a stranger and told "I dont know what to tell you Im a middle man" deserves a review. Didnt offer to help even one bit.

Jay Jackson

I PAID FOR DELIVERY AND INSTALLATION AND THEY REFUSED TO INSTALL AND EVEN HAD THE NERVE TO TAKE MY OLD DRYER AWAY THIS MORNING -AVOID USING THEM -NOT REPUTABLE- NOW THEY WANT ME TO PAY EXTRA FOR A ADVANCED INSTALLATION CONTRACTOR THAT I WAS TOLD NOTHING ABOUT-JAY AUBREY JACKSON-BLOOMFIELD HILLS

Evan Carew

A good appliance store, with quality home appliances. They seem to cater to the higher-end market found in Birmingham. The only issue I have with them is they dont have a dedicated installation department, so, scheduling your new purchase can be problematic.

A Private User

Never! Never again! We ordered our appliances two months ago with the understanding from the sales manager all can be delivered in two weeks. Two months later we still wanting for our range top. Sale person will do anything to get the sale--even lie!

David Sturley

Walked in at 5:00 pm and purchased a new refrigerator. At 7:00 am the following morning it was delivered and hooked up. Works great, looks great and it was on sale. Sam the manager made it all happen. All good if you ask me.

A Private User

Purchased all kitchen appliances from Hawthorne; Thermador brand. Problems with range and oven. Wont return calls. Independent repair companies gave up; "best we can do." Stay away from HA.

Angela Montgomery

False advertising, go to buy something off of the sales paper. They will be sold out before the store opens, because they never had itin stock in the first place!

candy Kendrick

Its really cool a bit up there in pricing, but its a good store to go to, you can find mixers that you would have to probably order, they have great appliances

Gregory Edwards

I ramdomly stopped by this store,looking for a sound system,for my tv. when I got home set it up, it was the best I ever heard.The price was right too.

Jordan Brinker

Horrible customer service after the sale. I would not recommend purchasing from them unless it is an unbelievable price.

Keith J White

They are kind of losing it. They were snobbish and almost discriminatory in their hayday. Pity, I liked Kitchen Glamour.

Yuliya Koval

Ask for Ewan! You will not regret it. This place rocks. They have everything you need for a cozy comfortable living.

A Private User

I never bought anything from abc warehouse that worked. I would never shopped there if I had known they were related.

Jeremy Andres

Great Selection and Great Quality Products!! Friendly staff as well, especially Chris Hopfe.

Angela Buscemi

Workers are very knowledgeable, great customer service..