Fraser Optical

Reviews 5

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Christine H

I have a job the requires me to sit at look at a computer all day for at least 10 hours a day. My vision really started to take a toll on me. I went to this fraser optical on 15 mile because Imma be honest they have a wide variety of glasses. So I based them on the look from how big of a building and how nice the selection is rather the actual person doing the exam. I just want to say that I was already seeing another eye doctor which I am currently going back to see again because of the waste of money I spent going to fraser optical. So this started back in 2014 I had gone my original eye doctor who had done an eye exam with my old insurance and had ordered me glasses. I thought my eyes were getting blurry from coffee, stress u know the denial u need them. So after I get a call to come and get my glasses from my regular eye doctor which I did and once I put them on i literally started to have tears coming down because I didnt realise how bad my eyes were. At this time I had gotten a new eye insurance so I could not use it to get a different frame for the glasses that,i was given which my old insurance would only cover. The lenses are EXCELLENT just the frames really needed to be changed. Well this is why I went to fraser optical. I walked in. The lady was so rude while signing me up so almost looked annoyed to see me. I filled out my new paperwork for my insurance. I ended up asking for contacts just because glasses seem to bother me when I wear them so I paid for contact exam which was 60 after what insurance paid for them then the doctor took me to do the exam which almost felt like he was trying to race me out and there was NO ONE WAITING AFTER ME AT ALL for him to be this quick. He had told me I dont have an astigmatism but my glasses prescription does and so he made a totally different contact order for. I was a little hesitant but I thought ok well maybe because they are contacts they should be different. So he gave me samples which was like so TERRIBLE they were blurry and could not see through them. They kept telling me to keep them on for 2 weeks which I tried to do but they made my vision much WORSE! My check up was coming up for the 2 weeks and I walked in the doctor asked my why I wasnt wearing the contacts so i explained that they were not the right prescription and that I couldnt even drive my vehicle wearing them. So why would I risk mine and my childrens lives driving here with contacts that are causing me this reaction. He looked so upset but at that time I told him I just dont want contacts because I dont have the time to sit here and get another exam and go another 2 weeks wearing them holding my breath and hoping this new pair works. So he then says that we will do a regular eye exam for glasses cuz he had to do the exam himself to give me the script. So back to the beginning we go now we are doing a whole new glasses exam and guess what the script he gave me was also completely not what I have originally from my eye doctor. I explained to the lady while she was also getting annoyed AGAIN while waiting for me to pick glasses that these new glasses are not the same as my current script. So I literally told her at that,moment that Im not going to go with glasses that are not for me and go in circles. I work like 60 hours a week min. no time for their mistakes again! The annoyed lady ended up taking my glasses I got from my amazing eye doctor and she came back with a weird look on her face. She says that my glasses are completely different from the ones the eye doctor ordered. So i told here well Im not walking out of this store unless u order the correct prescription i have with the new frames. The doctor agreed and had me sign a paper plus he ended up taking my money and keeping it. He was so rude and inconsiderate. They took my money and said they would not give it back to me and basically through me out. I eye insurance but I go directly to my eye doctor that originally went to and pay out of pocket because he is so caring, patient, and also like he knows what is BEST FOR ME!

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A Private User

I would never do business with these people again. After having to remake my glasses 5 times and 3 eye exams I finally had to ask for a refund. They are just incompetent. The second doctor said the first doctor did the presciption wrong. The lab read the prescription wrong 3 times then when they finally got it right they couldnt make the sunglasses that clip on work properly. Thats when I had enough, after 3 months. Oh, and be careful what you say in the store. There was a couple who left while I was in there and the ladies behind the counter started making jokes about them in front me. I can only imagine what they said about me when I left. When I complained to the manager about the attitude her response was "yea, weve heard that before but there is nothing we can do about it". I can, I can take my business elsewhere and so should everyone else.

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Amanda S.

Getting a lot of compliments on my new specs that I got at this place. Great selection of frames to choose from. Doctor and staff were very helpful with getting me into the right kind of frame for my face. Had optical insurance that covered most of the cost with the exception of some lens coatings not covered by the insurance. Very affordable prices and good service.

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A Private User

Ive been a long time customer of Fraser Optical since 1997. I bought my glasses here since then. The staff offer excellent services and a great price. What I like best is that after asking me what I want, they bring the frames to me exactly as what I wanted it to be. They do have cheap glasses but with high quality, just like what I bought for my daughter.

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A Private User

Our sales person was very nice and helped me pick out a nice set of glasses, although the ladies at the desk wouldnt even come to the door on a Saturday. We got there at 1:04 and they close at 1:00....

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