Walmart Vision & Glasses

Reviews 5

LI

Living Vegan Fit

I was looking for a cheaper place to get glasses. I have great insurance but not trying to pay a lot for glasses. I decided on this location. I called and got someone that sounded like she was in high school. She was not professional and could not even pronounce her words correctly. After I got off the phone, I had a very bad feeling. I called Henry Ford Optim Eyes and got a VERY VERY professional woman and couldnt wait to get in for my appointment (I had an AMAZING experience). I then canceled with Walmart. Henry Ford needed me to call Walmart to have them release some insurance info so they can get it which HF said is a very simple task. I called Walmart and they refused to do this and said Henry Ford needs to call my insurance and do it and before I could confirm what needed to be done with the Walmart employee she HUNG UP ON ME. She had a very nasty attitude as well. I went to Henry Ford Optim Eyes in Troy and had a great Customer Service experience and even though I spent more money than planned, sometimes that is what needs to be done for a great experience.. It is all about GREAT Customer Service! The minute someone answers the phone for your business they are representing your company! This location need to hire better professionals that love their job because they lost a customer because they didnt. If you have just anyone picking up your phone, what am I supposed to think of the Dr.?

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JH

Jhovana Lizeth

Called to schedule an eye exam just now and experienced bad customer service. I got hung up on twice after being placed on hold. And a third time I called someone picked up and didnt say anything but I could hear noise in the background. When I asked to speak to a manager the fourth time I called the girl said there was none available.

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JO

joanna mccracken

I went there with my son! 4 hours later both eyes were red! Though it was irritation and come to find out that night his eyes were both shut. We just moved here any health insurance had not kicked it yet. So he has a infection in both eyes due to equipment not being cleaned properly. I will never ever come back.

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DA

Dawn Hope

went into the optical place today the one rude ass person that was working would rather have been on her phone then helping me with a new pair of frames she told me to go to the one at 14 & van dyke this was about 330pm what great customer service I will not be returning to your store

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AL

Ali Ali

Lack on service Lazy, slowly, unprofessional, rude. cheap.It doesnt deserve one star! WOULD NOT RECOMMEND! Go find some better place.

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