Great Lakes Ace Hardware

Reviews 7

GM

Gmunee Me

Shift leader Darlene refused to honor The Ace Promise that applies to Ace branded merchandise. I bought their top of the line oscillating sprinkler, and it broke the first time I changed hoses. I barely used this product, and it was not misused at all. It was past 90 days so she stood her ground citing the return policy. This is not a return or exchange, it is a defective product with ACE stamped on it. That means it falls under The Ace Promise which states,"If this product, when used for its intended purposes, fails to give you complete satisfaction, return the item to the Ace Hardware store where purchased for free replacement of the same or similar item." I would not have bought an Ace sprinkler if it wasnt for that promise. I even bought the higher quality metal sprinkler so it would last. Ill give the store manager the opportunity to remedy this tomorrow. I will change this review if the manager makes it right.

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MA

Marie Mcmahon

They would not give me a refund. Merchandise had not been opened/taken out of the package, it was actually still in the bag, with the receipt. If you go past 90 days, dont be looking to get a refund, even if your item(s) are still perfectly packaged.

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ST

Steven Schaaf

they recently changed the lay out of this store. the staff is always helpful. Theyve a really good selection and prices for a small neighborhood hardware. I find myself going out of my way to come here.

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WE

Wesley Ault

Great helpful people. Quick in and out with the stuff you need to complete that project. Good selection.

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JO

Joe Derdelakos

Great, local hardware store. Friendly staff. Would like to see more USA made products.

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SA

Sara Sherman

Everyone who works here are so very helpful and friendly.

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IA

Ian Davidson

Its a typical Ace hardware, good selection, good staff.

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