Category: | Electronics Store |
Address: | 6900 S Westnedge Ave, Portage, MI 49002, USA |
Phone: | +1 269-327-2008 |
Site: | stores.bestbuy.com |
Rating: | 3.8 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM |
TO
Tom Adkins
Never again will I attempt to buy an appliance from Best Buy. Read this review if youre thinking about doing the same! My experience: 1) Bought a new Maytag dishwasher and paid for old appliance removal and installation. Was assured the old appliance removal included disconnection. 2) Waited 2 weeks for delivery. The night before, Best Buy calls and leaves a message saying the old one has to be disconnected for them to haul away when they deliver the new one. Not what they told me at the store but fine, Im handy enough that I can take the hour and live with being a little annoyed. Install is the day after delivery. 3) Get home the night of delivery and look under the new dishwasher thats sitting in the middle of the kitchen waiting for the next day install. Theres a puddle of water under it and the recirculation pump is dangling by its power cord - suction line broken! 4) Call Best Buy - they can replace but itll be another 1-2 weeks. At this point Im so disappointed I ask for a full refund. Im told they will do that immediately. 5) The next day I find no credit on my card. I also notice the email from Best Buy regarding the cancellation says the reimbursement amount will be only for the dishwasher, not the $140 install fee. 6) Head off to the store determined to make sure I get full credit. I get a receipt showing the credit for the install but wont be refunded for the dishwasher until they pick it up and get it back to the store. Gee, again thats not what I was told (but I can understand why they would do that). 7) While at the store I ask if I can share my story with a manger. I did tell it to an assistant manager who basically had little response. So a day after I should have had a new dishwasher installed, I have over $700 sitting on my credit card waiting for Best Buy to pick up the broken "new" one they delivered, trusting they will do that and actually refund me the right amount. They will have wasted over a day of my wifes and my time too, between having the disconnect the old one, delivery (and hopefully soon pickup) of the broken one, and all the time spent trying to get credit.
RO
Robert Todd Christensen
I purchased a $1000 dollar SamSung TV and it was delivered. A great TV Im sure! But, my experience today with the delivery guys Phil and Kelly was anything but "Professional". Excited to receive and install my new television I was greeted at my front door by two condescending Best Buy employees who without saying "Hello" after I welcomed them told me: "There is no way we are delivering or picking up your TVs today. Your sidewalk is a sheet of ice and its way too dangerous." "No problem", I replied, Ill just salt the walk for you. I had no idea what the weather was last night since Ive not been outside today." Kelly barked back, "Well, that wont work, it will still be dangerous!" Of course I was now getting upset about the way in which I was being talked down to after just dropping over a thousand dollars on a TV set. I told them, "Look, You dont have to be a dickhead to me. Im sorry, but I cant control what comes out of the clouds and I had no idea how iced up it got last night." And "I dont appreciate you talking down to me is such a condescending tone either." Phil soon realized he had made a fatal mistake in treating a regular customer of Best Buy in such a negative way and told me to "Stop swearing at him." I told Phil, "Look, just bring up my new television and dont worry about picking up the other TVs Ill call in for another appointment, but dont ever talk to me like that again." The new TV was delivered and of course, I called the store manager in Kalamazoo immediately to complain about both of them and to set up another pickup time for the other TVs. AJ, the manager on the phone was very sincere and apologetic and said hed work to fix the problem for me. Interesting too, as soon as I salted down the walk it was perfectly safe to walk on after the guys left. I can guarantee you all this. I WILL NEVER USE THE BEST BUY DELIVERY SERVICE EVER AGAIN.
LA
Laurence McGrath
When I had a miserable experience with the manufacturer of a Blu Ray player less than a year old and they could not make me happy I turned to the place it was originally purchased. I called the Portage, MI Best Buy and spoke with Saul. He said just bring it in and we will see what we can do. The customer service associate, Lauren was extremely pleasant and professional. When the system would not let the return process, she immediately called upon the Store Manager. AJ was quick to respond and gladly said he would exchange it for us. To the sales floor looking for a specific model I saw on line. After about 20 minutes of not finding one of three open boxed units. I approached Matt to help. After verifying there were three units the hunt began throughout the department. I located one and was already to purchase the unit. However, AJ stepped in again and said to find a new, in box one that was comparable and had the features we really wanted (the old unit was not Wi-Fi) that he would just even exchange it for me. A quick and easy check out with Lauren and I am on my way to setting up my new player. It is alarming in this day and age to find customer service standards of this caliber. I am extremely satisfied with how well Best Buy, specifically the Portage, Michigan location, takes on training and leading by example on one of the failing aspects of shopping, customer service. I commend the management staff for going above and beyond in this situation. As a 20 year veteran of retail and customer service with an old school mentality, it is nice to be reminded true retail, where the customer is priority #1, is still alive and well.
MI
Michelle Mosher
Wow I have never been as disappointed with a company experience as I have with best buy and getting my phone replaced through geek squad. All the employees were great, but the company itself and the difficulty Ive had just getting a replacement phone through my insurance has been unheard of. I would honestly almost rather have just bought a new, full price phone.my insurance is through geek squad at best buy, and I had my phone stop working completely last Friday, I went to the best buy store after work, and they said I needed to submit a claim online, so I went all the way home (about 20 minutes away) and got online only to find out that my phone/plan isnt compatible with online claim submission and I needed to go BACK to the store! I went back, waited for an hour because they were having a hard time even submitting the claim. They finally got it taken care of and told me that 1. I would be getting a new phone AND battery and 2. it would be here by Monday or Tuesday. Well, the phone finally came yesterday (Wednesday!) and it did not have a battery! I put my old battery in and it initially started charging, so I took the phone to best buy. The wait to talk to geek squad was over a half an hour, so I just went to the mobile side. It took 20 minutes just to activate the new phone, and I still couldnt get my new battery. Now my "new" (refurbished) phone wont charge, and they dont have the batteries at the store, so they said I need to submit ANOTHER claim to get a battery. I figured a week would be plenty of time to get a phone replaced with their "expedited" plan... apparently not