ABC Warehouse
| Category: | Appliance Store |
| Address: | 3830 28th St SE, Grand Rapids, MI 49512, USA |
| Phone: | +1 616-957-1110 |
| Site: | abcwarehouse.com |
| Rating: | 3.2 |
| Working: | 10AM–7PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM 11AM–6PM |
Location
Photos 20
Reviews 42
AA
Aaron Herndon
Ive always been told to avoid abc warehouse and this specific location confirms the suggestions. We had a fridge scheduled for delivery on a Friday. My wife stayed home that day to accept the delivery, and they never showed or called. Instead they came saturday morning with no notice and left a sign on our door saying that they missed us. The date for the invoice said the delivery was scheduled for Friday though. We called the manager and after working with him (he was very stern to tell us that it was our fault) they agreed to deliver on Tuesday. Tuesday the delivery came and the fridge had baseball sized dents in it. The man delivering took the fridge back and without rescheduling a time, came on Wednesday morning luckily catching me before I went to work. This delivery went well, except for the moment when they took our old icebox off the counter and left with it. We called within minutes of the delivery truck leaving to alert that they took the icebox and the manager said he would hold it at the store for us, available for pick up on Thursday. Come Thursday I drove to the store to pick the icebox up. The manager went to the back, did not locate it, returned to the front and told me that "I should use a bowl to catch ice because I am not getting the ice maker back". When I asked why he told me that "it was taken to a Pontiac dealer that morning and would never be seen again". I proceeded to mention that when we spoke with a manager, they said that they would hold it for us. His reply - "You spoke with me and I told you that it was not my problem. Its gone, there isnt anything I can do for you and its really your fault". Customer service? None. They took it off our counter, not in the fridge. It was their problem, and fault.
ST
Stephanie DiPasquale
Called today about the burner on my new stove going out. The woman wants to proceed to tell me that if Frigidaire needs a BILL OF SALE, Ill have to make the 60 minute drive to retrieve said PIECE OF PAPER. THEN SHE WANTED TO BE A SARCASTIC SMART ASS AND TELL ME, THATS WHY WE PROVIDE SALES RECEIPTS FOR CUSTOMERS INITIALLY. YOU WORK AT AN APPLIANCE WAREHOUSE. WHERE PEOPLE THAT MOVE GO TO REPLACE ITEMS THEY LEFT BEHIND. WHICH IS WHAT WE DID WHEN WE MOVED 680 MILES ACROSS COUNTRY. NO ONE NEEDED YOUR SMART ASS COMMENTS. AND THE FACT YOUR MGR NEVER CAME TO THE PHONE AFTER 8 MINUTES OF BEING ON HOLD TELLS ME SOMETHING, YOUR LACK OF PROFESSIONALISM HAS PROBABLY ALREADY GOTTEN YOU IN TROUBLE ON NUMEROUS OCCASIONS. WE WONT BE RECOMMENDING NOR DOING FUTURE BUSINESS HERE. RECEPTIONISTS AND PHONE CLERKS ARE THE FRONT FACE OF A COMPANY, WHY WOULD YOU ALLOW HER TO CONTINUE IN HER POSITION WHILE SPEAKING TO CUSTOMERS LIKE WHAT I ENCOUNTERED SERIOUS LACK OF COMPASSION, PROFESSIONALISM, AND GENERAL MANNERISM.
PA
Patrick Palmeri
Brandon in the audio department is the man! He pointed me in the right direction and got me a great deal on what I wanted. Installed, like the profession he is, in no time. He even gave us several spectacular suggestions for camping! Thanks again, Brandon!
JA
JAS VanS
Great experiences there all the time. The manager, Joe Johnston has taken the time to work with me personally. Great selection of products and very professional staff! They even special ordered me a grill that they did not typically carry.
KE
Kemal Hamulic
The worst costumer service ever. Do not even try to shop there. Not only did they fail to keep up their end of the bargain, the staff were actually rude about it. I guess that is their way to intimidate customers who have complaints.
ST
Stefanie Schulze
Great place to shop! Best prices around, awesome service, and a team that treated me like family the second I walked in. The manager is extremely friendly, knowledgeable, and helpful. Will definitely be back! Thanks, guys!!
CH
Chris Jones
I had a stereo bought and installed in under 45 minutes. The sales tech was great, knew his stuff , and moved things right along. I saw some of the other reviews but took a chance anyway, glad I did.
ST
Stephen Nylen
Bought a dryer. Poor in-store service, even poorer delivery service, and in-store phone service entailed empty promises and horrible customer relations. I dont recommend this particular ABC warehouse.
MA
Mary Meehan
What an excellent experience! Very easy, friendly, and I got a great deal on a super fancy microwave! Baker was very helpful, and installation couldnt have been easier. Will definitely be back!
JO
Jordan Vanheulen
I had a family friend who needed all new appliances for his new house. Joe Johnston was extremely helpful. He made it a pleasant and easy experience. Dont waste your time anywhere else!
MA
Mark Giles
Random collection of appliances and misc household items. Many sales people but few willing and able to help. Good prices if you have the time to look.
JO
Jonaca Hudson
I go here because of the prices, but this particular one I have not returned to since an employee offered to sell me purses out o the trunk of his car.
CH
Chris Watkins
these guys rock & will make it happen for what ever you need i will NOT be going anywhere else for the rest of my life!!! keep up the great job guys!!
KE
Kenneth VanSolkema
Store employees always very professional and willing to work with you to meet your needs and satisfy the customer..Great store to deal with ..
PA
Paul Vaneizenga
Very poor negative manager. Seemed like they didnt want our business. Paid online for 2 tvs. Went to pick up in store and they were used ones.
MA
Marcus White
Prices too steep and customer service sucks in car audio Ive waited for over a half hour before someone came and asked me if Ive been helped
RA
Raymond R
Great place they have deals and will give you a deal and price match great quality very knowledgeable about products check them out !
PA
Patrick Krusell
Not your typical big box store. The salesman actually attended to my questions with accurate answers which other stores could not.
LA
Laverne Prater
I like the fact that I can find reasonable priced appliances, electronics, furniture, etc here.
CH
chad springer
Excellent service & prices. Have been a customer for years and will be for many more!
BI
Billy Stedman
Audio installers are real knowledgeable and professional. Real fast and quality work
JO
Joe Johnston
I buy all my TVs there. Best prices and people that know what theyre talking about.
JO
Jose Anzaldua
Great experience! Someone is always looking to help and the deals are great!
OL
olivia abram
Joe johnston is a fantastic manager! Great professional sense of humor!
LI
Lisa Henkel
Good prices and always willing to work with you to get a better price.
SE
Setrina Jones
I give 5 stars for the help I reserved!& what I brought from them!
KI
Kim Rodriguez
Lady that manages acceptance now is rude and a pain to deal with.
KR
Kristi Springer
Outstanding customer service, best price, dont go anywhere else!
DA
David Johnston
Great deals! They are always there to answer all my questions.
BR
Brandon Melin
great selection, awesome prices.. not a pushy sales team
MI
Mike Mckay
Great deals, large selection, from a staff that cares:)
JA
Janasha Miller
The employees are like wolves, not a big selection
SH
Shawn Rank
Isnt the greatest place to buy things
CA
Calvin Gibson
Sales people are way too aggressive
LA
Latoya Thompson
Friendly easy and quick service
DA
David Fairbotham
Its a good way to save money .
JO
John Starlin
No one wants to help you.
HO
hov hova
Very good survives
RO
robert stevens
OK. Service is ok
DA
Daron Davis
Out rages prices
GR
Griffin Vestal
Terrible service
JU
Juggman Jones
Music 4 cheap
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