Walsh Eye/ Max Walsh MD, PC

Category:	Ophthalmologist
Address:	39555 W 10 Mile Rd, Novi, MI 48375, USA
Phone:	+1 248-474-8000
Site:	walsheye.com
Rating:	3.3

Location

Photos 4

Reviews 10

JoAnna Platzer

I went here once, and that was enough. I found the younger Dr. Walsh to be condescending (asking about my job as a dog trainer and then telling me he knew more than me about dog training because he owns a poorly behaved and untrained dog, completely unironically) and unhelpful to my questions about my prescription. I have no complaints about the elder Dr. Walsh, although I had very limited interaction with him. The front desk staff was very rude and unhelpful as well. I also feel that my glasses prescription is too strong (I was worried about that in the office but my concerns went unaddressed) as I get a headache every time I wear them so generally just stick to contacts. There was also a very long wait time in the office compared to other ophthalmologists Ive been to, and their cost was also well above other ophthalmologists for comparative services/products. I just resolved to never go back and warned my family to not go back as well. I wasnt going to leave a review, however, today we received a nasty message on the home phone from the Walsh office for my elderly aunt with learning disabilities. My jaw actually dropped at how rude and unprofessional it was. They had left a series of phone messages (regarding an order she placed that was ready for payment/pickup) over the last few days that my aunt did not know how to access, and the last one was overtly accusatory and aggressive. There were 4 different numbers left in the 4 different messages, and when my mother called the numbers the first one wasnt a real number and the second one was the wrong number. The third number she tried connected to the Walsh office, and she politely explained the situation and reassured them that she would buy the contact lens so they wouldnt lose any money. The staff member she talked to did not apologize and continued to justify her rudeness by implying that they were doing US a favor by literally doing their job (filling an order for an expensive contact lens). Not a good way to treat clients, so I wanted to share my familys experience to help people avoid a potentially bad experience as well. EDIT: The plot thickens! About an hour after I wrote this review, my aunt came home from work and we told her we were going to pick up her contact. Much to our surprise, she let us know she had already picked it up days ago! We called back to confirm and the employee (same one we dealt with throughout) apologized profusely on the phone for the mix up - she confirmed that it was already picked up and paid for and the error was completely on their end. So now I think even less of this business, but at least the employee offered an apology!

Antypody S

My first clue should have been, when one of the patients walked out of the office after waiting for over an hour without beeing seeing by the doctor. Every time this patient asked when it will be her turn, the receptionist kept asnwering "we are trying to contact your insurance". I also came up to the window, after about 45 minutes passed my appointment time, to ask if they have any idea when I will be seeing. The office manager snapped at me that it will be soon. About five minutes later I was taken to the back room only to find out that I will be sitting there for another hour. When I came back to the front to ask why it is taking so long, the same office manager jumped out from her desk, put her finger in my face and said that I either sit down or she will call the security!? Rude, unprofessional with horrible customer service. In one day this office lost 4 patients. Keep up the good work !

TheArchieSpeck

Dr. Walsh gave me the wrong prescription for my contacts (much weaker than my previous prescription) which was giving me vision trouble when I wore them. When I called and asked that it be corrected, he told me I was being "over-corrected" previously and that if I wanted my vision to be correct, I would need special contacts that cost triple the price. What!? Why wasnt I told this before? So now Im stuck with a bunch of contacts that I cant see very well with. Its pretty bad when you go to an eye doctor and come out with worse vision than you had before. Ill never come back.

Riley Jones

By far the best office I have ever been to. The doctors were so nice and friendly, they actually seem to care about the patients. It was my first time in the office and the staff treated me so nicely and I got to see the doctors the whole time, NO TECHS unlike every other ophthalmology office. Best eye exam I have ever received and this father and son team will be my eye doctors from now on! Go and see these two

julie Swartz

Best doctors office I have ever been too. I have been to a lot of the other eye doctors in town and I felt like I was in a factory. At this office I got to spend the whole time with a doctor and I got to see both the son and dad. They both spent extra time answering any questions I had. Please do yourself a favor and go to this office.

susan b

Dr. Walsh and his son were the best eye doctors I have ever been to. They were so patient and answered everyone of my questions. They actually care about their patients, the staff was wonderful.

Barb fisher

This is the most professional office. I enjoyed talking to both doctors and they treated me like family. The staff helped me pick out some glasses that I love

Thomas Peasley

Max Walsh has been my eye doctor for 20 years and has always done a remarkable job. I continue to place my trust in him.

Mark Smith

I just had cataract surgery and I am so happy. He was a wonderful surgeon, best in town!

Joe DeNova

Front office staff is worst weve experienced as a family of 5.