Category: | Pet Supply Store |
Address: | 5200 W Main St, Kalamazoo, MI 49009, USA |
Phone: | +1 269-382-4171 |
Site: | petsmart.com |
Rating: | 3.8 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM |
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Jessica Brockopp
Very disappointed with the groomers there. You might as well say I was ripped off $30 for a pawdecure and a nail trim. When I got home I could not tell the difference from when I left total rip off $30 wasted they spent maybe 1-2minutes between 2 dogs. They were very busy so my guess is they were just trying to get us out of there asap which if IM going to pay $30 I dont care how busy you are I waited a half hour for my turn just for them to rush and basically do nothing. bottom line complete waste of money rip off any one with a pair of trimmers could do way better.
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Ashley Nash
I was there the other day looking. For a rat they didnt have any which is fine. So we decided on a guinea pig or a gerbil, we asked to hold one the one girl said it might have roundworms so cant. Then we waited for almost a half an hour for anyone to help is get a gerbil. Then when I said I wanted one the guy shoved the clipboard in my face and basically shoved the gerbil into a box with the food dish. The service was terrible and I dont think animals are well taken care of. Will.never be back.
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Jessica Grall
Way over priced for what you get for! They didnt take their time it was a rush through. Her hair was not even at all. Missed a lot of places on her face. Im buying my on razor set or taking my dog back to her regular hair dresser which is 10$ less pricey. 40 dollars for 2 hours which the hair cut said on the paperwork 3 hour duration. That one hour was needed on my dog but the lady already had another dog done sitting up on her table... Smh
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Victoria Linihan
I bought my chinchilla there in the spring, and everyone was super nice and helpful..until last week I went in there and the cashier had an attitude and when I asked her a question about my chinch she just said "well we dont really sell things here for chinchillas so I dont really know what to tell you." Well sorry, but if I got her there, I expect things to be there for chinchillas. I was very disappointed in her customer service.
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Mike R
Some of the most knowledgeable and friendly people youll find. The petcare people know anything you could ever ask. Ive never stumped them yet. The front end gets a little backed up at times, but they call for help pretty quick. The pet salon ladies are what make this location shine. They are talented, dedicated, and clearly love their jobs. Whether its a quick nail trim, a quickie bath, or a full groom, theyll take care of you.
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Sandra Boucher
I have always had a pleasant experience at Petsmart. One month ago, we adopted an 8 week old kitten there and the staff was very helpful when my 7 year old grandson asked about what supplies we would need. I also am going to adopt a foundering kitten tomorrow that is approx. 3-4 weeks of age and bottle fed. I just spoke with a young lady there regarding supplies I would need and she offered to assist me personally.
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Alysha Newman
Tonight I took my dog in to get her nails trimmed and had terrible service. When I walked in no one greeted me nor asked if I needed help. After I picked up my dog I noticed that they didnt cut her duclaws. Very understandable if they dont feel comfortable cutting them but at least let me know they didnt get cut. I will be finding another place to go from now on. Will not waste my money on this type of service.
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Alison Grace
Extremely rude cashier who responded to me in an indignant tone when I tried to ask my boyfriend something before giving her my phone number. Then rolled her eyes at me and continued to be rude as I told her the number and she didnt hear me. She treated me like I was putting her out by assuming she could do her job. Ive never had an issue like this before though in my 4 years as a patron of this location.
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Ryan Anderson
Really disappointed in the quality of their service. We brought our dog in for a full flea and tick bath, and when he was done we still found a large tick on him! Nail trimming and paw fur trimming is supposedly included, but they didnt even touch his front paws! Their staff gives contradictory information about store policies, scheduling, etc. Im done spending money on this big box store.
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De4tH Gh0s7
Sliced my dogs dew claw when we sent her in for a grooming. We brought her back again a later time and informed them of what happened previously and guess what they did it again and now I am at the vet waiting to pick her up. This place should be banned. I dont understand this whole "its a pet so who cares if we do a good job or not" mentality. Do your job or go work at burger king.
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Roger Siewert
We have had our 100lb dog Ozzie groomed there three times now and couldnt be happier. The groomer, Cassie, is absolutely wonderful with him and has treated him royally each time. The entire grooming salon is very professional and highly trained. So if you are looking for a great place to get your dog groomed, I highly recommend that you consider this Pet Smart location.
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Emily G
The staff used to be great. Within the last year its gone downhill. Went in today and got the worst customer service Ive had in a while from multiple staff members. Ive been a loyal customer for years but will not be returning. Wish I could have back all the money Ive spent here and invest it with a more deserving company.
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Denise N
Understaffed. Understaffed. Understaffed. Usually only one register open. Takes forever to check out and hard to find help because sometimes the only person around is the person at the register. Most items are overpriced and can me found much cheaper on Amazon or even at the Oak Ridge Feed store 5 minutes from here.
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Liz S
My experience with the groomers has been both positive and negative - it depends on who you get, so make sure you ask a friend before going. Mostly, everyone there has been great and treated my dog well. The manager provided me with a refund after one particularly bad cut.
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Outlaw Worden
The only thing I dont like is the web site shows algae eaters were $1.00 each, so I go to get one & show the girl who is working from the website what Im looking for and the price it shows. She still charges me $3.50 for it. This happens frequently there.
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Davarcus Prime
My friend brought his dog to the palm coast location for grooming and it was killed while on the table by a pit bull. This is pure employee negligence. They are trying to sweep this under the rug! Lets bring it to light! #poorGretchen
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Aaron Jackson
I dont usually do this sort of thing, but I really hated this experience. I was hoping to go in there and get a dog, dinos and sharks. but they were talking about fish and other peasant animals. Worst thing Ive ever experienced.
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katelyn osburn
Grooming staff is rude and lazy. My dog was sent home due to having to much energy. The have no knowledge about animals or how to treat them.. Do yourself a favor and do not go to the kalamazoo petsmart waste of time.
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Jan Gibes
Great place. Good customer service, no messing up with orders. Got a fabulous deal (BOGO on Blue dog food, plus a 13 dollar bag of cat food free!) Felt like the cops were gonna get me for shop-lifting !