Hartland Flowers Inc

Category:	Florist
Address:	10044 Highland Rd, Hartland, MI 48353, USA
Phone:	+1 810-632-0632
Site:	hartlandflowers.com
Rating:	4.7
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–4PM Closed

Location

Photos 21

Reviews 14

Renee Craig

Id like to preface this review by explaining that it is the first and only negative review I have ever written for a business. My husband and I are HUGE supporters of small and local businesses, which is much of the reason we chose to live in the Milford area. My husband has ordered flowers from me through this florist on numerous occasions, which I would think would be a reason to want to be kind and work with a customer. Sadly, this is the worst customer service I have ever experienced. My husband and I are reasonable and understanding people who realize that mistakes can be made and everyone can have a bad day, however, the incredibly poor customer service and lack of professionalism in handling what should have been an easy situation to resolve is why I am taking time out of my day to write this lengthy review. My husband had kindly ordered flowers for me for Mothers Day to be delivered the Friday before Mothers Day from he and my 16 month old son, however, these flowers were never delivered. My husband asked that I contact the florist for a reimbursement the following Monday. Neither my husband or I were upset about this, we simply wanted to make sure we didnt pay for something that wasnt received. I contacted the florist and spoke to Leslie, who explained that they tried three times through the weekend to deliver and left messages (the only message I received was on Sunday at 10am- 2 days after the scheduled delivery, and on Mothers Day when I am at church and enjoying my day with my family). I explained that I did not recognize the number the message was from as I had not been the one to order the flowers. They did not once attempt to contact my husband, who had ordered the flowers and was aware of the scheduled delivery. Leslie begrudgingly said she would refund my husband. Had the situation ended there, I would not be writing this review. 20 minutes later, I received a voice message from Sue, who I presume to be the business owner. I was very pleasant at the start of this conversation, as many good business owners may be making this point of contact to make things right considering my husband has been a regular customer. She immediately explained that she was upset and reiterated attempted delivery, to which I simply responded that I did not receive any messages until two days after the scheduled delivery and that my husband who had placed this order and scheduled this delivery was never contacted. At this point, I was just confused as to why I was being contacted about an issue that I had just resolved on the phone 20 minutes prior. I calmly, but at this point, directly, explained that we simply wanted to be refunded. She responded, "I WILL THROW YOUR FLOWERS IN THE DUMPSTER AND YOU CAN TELL YOUR HUSBAND TO FIND ANOTHER FLORIST!" and hung up on me. I was shocked and saddened that a local business we have supported could respond in such a harsh way. A simple apology and a credit for the next time my husband ordered flowers would have been perfectly sufficient to us. My husband and I will gladly find another local florist and encourage others to do the same.

Jen

I ordered the Flutter bouquet to be delivered to my mother for her birthday.Out of every flower bouquet I have ever sent or given her, this was absolutely her favorite. She raved about the beauty and freshness of the flowers, along with the vase itself, which she absolutely loves! Thank you, Hartland Flowers, for bringing her a lot of happiness when I couldnt be there for her. I highly recommend them!

sharon wolff

The staff goes the extra mile to make sure you get what you want. They have a beautiful and large selection of flowers to choose from. We have always been pleased with the professional service we receive and the end product.

Amber Hovey

Hartland flowers is a very lovely place and the people who work there are very nice and helpfull and always have a smile on everytime I have walked in! I also love there name game!!! Thanks for everything Amber

Louise Holtz

Such a friendly Florist. Fresh and Beautiful Flowers! The employee are so helpful and seem to be able to read your mind to pick out something just what you want! Thank you!

Lacey Martin

Love the staff here! Always helpful and super friendly! Theyre flowers are beautiful and fresh... last bouquet I got from them looked perfect even 2 weeks later.

Teri Buhler

Hartland Flowers Inc. Is a great little florist, flowers are fresh & beautiful! They also have a different variety of house plants, great for any gift occasion.

Ashley McGowan

Friendly Staff, Great Quality and always willing to go above and beyond when I am in search of something particular!

Julie Thomson

Excellent service. Ordered a special order for my daughters wedding cake and they did a great job. Friendly people.

Lisa Glasco

I love Hartland Flowers! They always provide top notch designs for events and are great community supporters!

Brian Slavens

Very talented group of people, the best around. Very nice owner too. Great florist to visit.

Lesley Rich

Best florist I have ever had the honor of doing business with.

Diana McLane

The owner is very friendly and my bouquet is fabulous.