Ray Laethem Buick GMC

Reviews 5

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Sean Bartolucci

I purchased a 2010 Buick Lacrosse from the Ray Laethem Motor Village Used car lot August 9, 2012 . I love the car. However getting it to the point that it is today took more than two months. When I drove the vehicle I identified a ride issue in the form of a vibration. I was assured the issue would be resolved if I bought the car. The car was delivered to my home the net day (great concept as I live 40 miles away). When I drove the car it still had a vibration issue. I was told by the delivery person it was due to the wheel locks on the car, removing them would fix the issue. I did not drive the car much the first three weeks I had it. When I finally removed the wheel locks the car still did not drive correctly. I returned the car to Ray Laethem for service. After having it for a few weeks I was told it was ready. I picked it up and took it home. After getting on the freeway the car still had the same vibration drive issue. I promptly returned it to Ray Laethem. After another eleven days they finally completed the repairs on my car to getting it to its current state. Apparently the car was not driven when it was put on the resale lot. Not driven after my initial complain about the vibration issue before it was delivered. Also, the delivery driver did not understand how the product that he sells should drive. It was not driven after the first repair was completed to very if it was indeed repaired. So in total 5 missed opportunities to drive the product they sell on behalf of GM to ensure its good for the customer. I had to take the service manager for a ride to show him the issue. I feel like this dealership dropped the ball multiple times. I would not buy a used car from them.

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Nick P.

DO NOT GET ANY SERVICE DONE HERE. I had my car towed there because it was the closest dealership. I filed an insurance claim on 8/5/2014 for my 2013 Chrysler. They told me the insurance company called the dealership and told them to what they needed to do so that he could asses the damage in a week. When the claims person arrived at the dealership they did not complete all the requirements and the claims rep had to come back a week later. Two weeks pass...the claims rep asses they damage and I need a new motor. I spoke to the service department and one is being shipped in and my car will be done in 2 weeks. My insurance company pays the dealership on 8/22 and I still have not herd anything about my car. I can hardly ever get in contact with anyone in the service department and when I finally do they dont even know where my car is and said theyll call me back. I get a call back the next day and said theyre still waiting on the motor. Is it just me or is waiting 2 weeks for a new motor outrageous. So more weeks go by and I still got the run around of well let you know about the status of you car when we talk to the person handling it. Got one call back in a month. When I finally did they told me they are now waiting on a tool to install my motor. YOU ARE A FULL SERVICE DEPARTMENT WHY DO YOU NOT HAVE ALL THE TOOLS. So it is now 9/25 and Im still waiting for my car. And no they didnt give me a rental. Horrible customer service and an unorganized service department. Never again

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Cynthia Lindsey

I have very limited time to get personal things done since I am trying to help over 8,500 residents of Flint Michigan who were poisoned by being force to drink toxic water. Therefore, although I had been trying to find time to bring my vehicle in for its first service since I got it in September 2016,, it was difficult to do. However, I showed up on Friday, June 2, 2017, at 4:00 pm and asked if it was possible to get my service done. I knew it was late, but I was hopeful. At first I was told that I probably could not be serviced that day because their were several other vehicles in front of mine and because it was late and that I needed to make an appointment for next week. When I explained that I would be working in Flint three of the four days the following week, the young Man who was helping me told me, Ms. Lindsey, you are working to help people in Flint who have really been affected by this tragedy; we are going rto try our best to get you services. He told me to wait in the Service lounge and sure enough, at 5:50 pm, he came in and told me that my vehicle was serviced and ready to go. This almost brought tears to my eyes. It confirms that there are still good people in this world despite overwhelming evidence to the contrary. It also confirms that I selected the right Dealership to purchase me vehicles from. I am grateful and well satisfied. Thank you. Ill see you guys again at 11,000 miles, :-) Cynthia M. Lindsey

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Julia Jackson

I have purchased many vehicles from various dealerships over the years; however, the level of professionalism and great service that I received at Ray Laethem Buick GMC is stellar. E. J. Borden is my sales associate and he far exceeds any service I have ever received. I went into this dealership one afternoon and met E. J. Borden [he was standing at the printer] and had, literally, a life-changing experience. E. J., of course, is in the business of selling vehicles; however, he is the most genuine, knowledgeable and honest salesperson I have ever encountered. I never felt pressured to make a decision. E. J. was full of information, he was extremely knowledgeable about ALL GMC vehicles and as we continued to talk, I was completely impressed with his wonderful personality and his devotion and loyalty to Ray Laethem Buick GMC. He encouraged me to ask any questions and always had answers. He stayed in constant touch with me and as we got closer to me taking delivery of my 2015 GMC Terrain, he wanted to make sure I was pleased with the new vehicle. I love my new vehicle! Your Receptionist is such a friendly, welcoming and informative individual who is always so willing to assist. The Service Dept. employees are remarkably friendly, knowledgeable and their follow up is outstanding. Kudos to Ray Laethem Buick GMC! Thank you for outstanding service!

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John Mowatt

I have had prior bad experiences but decided to give Leather another chance. Brought my vehicle in for brakes, was provided with an estimate for over $800.00 (rotors and pads). My dash warning displayed service suspension so I had that looked at too. There was a bad sensor on one of the rear shocks. I have the GMPP warranty, the service advisor called and advised it was not covered under warranty. I got an uneasy feeling based upon the $1,800.00 plus estimate so I decided to get another opinion. I took the vehicle to another dealer. The shock was a warranty item (the sensor was bad, not the shock - I understand shocks are a wear item and not covered. The other dealership service advisor told me originally they also told him it was not covered under warranty but after explaining it was the sensor, not the shock GMPP covered it. The brakes and rotors were substantially less than the price quoted to me. Laethem also charged me a diagnostic fee for the time it took to determine the problem with the shock, which turned out to be a warranty item, $80.00 down the drain. Another example of the poor relationship I have had with your dealership . I came back hoping it would be different this time, but it was not, I wont return.

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