AT&T Authorized Retailer

Reviews 3

BR

BRANDON KESKITALO

Ever since I walked in this store, I have had multiple instances of FRAUD occur against my account. An official police report will be filed , see below... AT&T violating rights against disabled consumers: On 6/15/2017 I requested cancellation of service for DIRECTV over the phone to an ATT representative, it was clear that I made the service request for cancellation clear and coherent to the representative over the phone. In mid – July about a month later I received an updated statement with charges that clearly indicated my service was not cancelled, and ATT continued to bill. After speaking with a representative credits were applied backdating to the requested cancellation date. Service at my address was then activated under my Mother’s name, unfortunately due to a serious illness (stage IV colon cancer), I felt it prudent to have utilities and other bills established with my mother’s ability to access it. For this reason just after the cancellation of service in June for my DIRECTV, my mother opened an account in her name at my address. Weeks later I received multiple bills of which some had different account numbers, after speaking with many representatives, making multiple calls, visits to the local ATT store, and later a conversation with the office of the President of ATT it was confirmed that multiple accounts had been opened under my mother’s name. The duplicate account(s) were closed, then about a week later another bill was received indicating that I owed for an early cancellation of the contract. This fee was in excess of $500 and later added to more than $600. ATT opened a false account fraudulently under my mother’s name, and then later assessed an early termination fee, this was SUPPOSEDLY corrected and the account should have been closed and the account should have no balance. This was not the case Victor McGrorty from ATT Office of the President did not correct this, instead I received another collection bill from ATT for the balance. Another call to ATT and supposedly the manager for Victor’s department had corrected this and closed the account – this is yet to be seen since as I typo this letter - I have not received any verification of this action. As part of a long time customer of ATT’s and the obvious inconvenience that this has caused, along with mental distress, and ultimately the fact that this is taking time off of my life as I am a cancer patient - I find their behavior and ATT’s behavior grotesque in their treatment, and their offer of a $25 credit towards my account. That is not a misnomer $25 credit. I refused the credit and found it so insulting it nearly brought me to tears. As I type this it’s difficult enough to manage finances on a fixed income, but when a company clearly violates your rights and commits a flagrant, fraudulent, and beyond inconvenient distress to the remaining time I have left and my ability to continue to manage my finances for myself and my heirs. Restitution should be significant based on these circumstances. My cell phone service also had fraudulent activity committed against it. A new IPhone 7 was fraudulently ordered against my account. ATT’s security failed and allowed someone over the phone with an agent to order and obtain my personal information. My cell phone was hacked in June, and safety precautions were taken to prevent this from occurring (on my part NOT ATT’s). However, the lack of support from ATT, the lack of empathy, and no apology for their lack of due diligence to ensure that I was the only individual to access the account without authorization is frustrating to say the least. Both of these fraudulent instances occurring nearly simultaneously is suspicious and the FCC/CFPB/FTC should investigate to see if other consumer’s rights are being violated by ATT’s practices STAY AWAY FROM THIS STORE!!!!!!

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Melvin McCoy

Went in to the store looking for two phones for my daughters, meet with someone that was nice but didnt have alot of knowledge with the phones in the store but I continue to ask questions about them anyways. Got two picked out for them and proceeded to get them when I was bugged to get two "free tablets according to the rep". I told the person I didnt want them but they insisted i get them and they would be free.. not only did they not tell me I would be paying an extra 30 bucks for the tablets but also signed me up for a 2 Year agreement with them both. Already I was pissed but then they assured me they could waive the activation fees for the 2 phones and 2 tablets I purchased. So I went along and said ok not knowing they were lying to my face the whole time to get the sale. They told me when u get your bill in to call us and we can waive the activation charges. As soon as I got my bill I called and got the run around from them, at one point they actually asked me if I could call myself and get it taken care of. I called customer service after a month of going back and fourth with them ($120 activation charges) and my bill eventually was past due and customer service said alot of atat stores tell u that to lure u into buying the phones or tablets because they know damn well u not going to pay all that money so they lie to u and tell u they will waive the activation charges to get the sale but they cannot do that according to 3 reps I talked to on atat customer service. Thats a shame u have to lie to your customers to get a sale. I will never step one foot back in that place to buy anything!!. They rip u off and lie to u in front of your face. Now I have two tablets with phones numbers, Im not going to be calling anyone on my tablets... had three friends wanting to go there but I told them to take their money and go somewhere else. Damn shame, if I could give them 0 stars I would.

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Ryszard Szlenkier

From my first call to set up cable and internet through this company/particular branch, I found the ENTIRE experience to one of the worst customer service ordeals I have had to go through. Whether I was speaking with Shannon, Shea, Josyln, or Jasmine each person found a way to not correctly schedule my installation date. Actually getting installed took two different dates due to the mix-ups on At&ts end, and finally on the correct date the tech came four hours before I had scheduled the third time. Keep in mind, after COUNTLESS phone calls I was able to be "compensated" for the hardship of my install date among other things. Furthermore, if you would like to be harassed by having these employees call you three plus times a day, At&t is the one for you. I signed up during a special promotion in which a Xbox 360 was offered to any new members. I never received the Xbox because the original At&t employee did not "put it on my account" during the first phone call. After calling one of the call centers the employees let me know that there were no more Xboxs to be given out even though I had signed up during the promotion and in no way shape or form was it my fault. I was promised many things that at end of the day I know i wont be given. They say when a fish dies it starts to stink at the head, I think that statement reflects what At&t really has to offer. If there was an option for 0 stars I would have given them that but 1 will have to do.