Harbor Sports Cycle

Category:	Motorcycle Dealer
Address:	2188 M-139, Benton Harbor, MI 49022, USA
Phone:	+1 269-927-6186
Site:	harborsportscycle.com
Rating:	4.4
Working:	Closed 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–3PM Closed

Location

Photos 53

Reviews 20

Frederick Schneider

I purchased a 2015 Honda HS928 TA snow thrower online. Harbor SC set it up and freight shipped to my residence in PA. Upon receiving, I discovered the hydrostatic fluid was very low, by about 5-6 oz. I purchased some fluid from a local Honda dealer, and topped it off with the machine warm. On first use, I discovered 2 issues. First, the dealer had not properly adjusted the auger clearance, which resulted in damage to the tips of the auger (I live in a new home with a paved driveway, and straight from the dealer there was no clearance between the auger/scraper and the ground). Second, after driving for about 5 feet in the driveway, the hydrostatic drive stopped working. I called HSC and the only suggestion they offered was that the drive may have been disengaged or it was low on H/S fluid, neither of which were the issue. Looking at it next day, I discovered it had thrown the drive belt (not sure why). I put the drive belt back on, and will be taking it into the local dealer for a warranty inspection/ belt replacement. As for the damaged auger, Honda and HSC wont honor this as a warranty claim. After a long discussion with Gary, he acknowledged that HSC missed these basic inspections in the setup, but was unwilling to offer a reasonable refund to compensate for my frustration, time, and expense for making the repairs and hauling it to my local dealer. Im also left with a damaged auger on this brand new $2,400 blower. He was extremely arrogant on the phone, and hung up on me after I requested $200 for my frustration. Mike from service was extremely helpful over the course of the last week, but Gary was downright disrespectful. I would recommend avoiding this dealer.

Brian Leonard

Jill Prentis was the employee that helped us today. Jill is a great pleasure to work with. My wife needed a new helmet and I bought her a new HJC when I was in town on Saturday...but when I got home I found it didnt fit her properly. I called the store and asked Jill to pull the smaller size for me (as there were not many of that size and style in stock) and that we would be back up to the store before closing time on Saturday to get it as we were planning a ride on Sunday. We came back to the store and exchanged the helmet with no problem. Needless to say...the new helmet worked great...my wife broke it in with a 150 mile ride today...rain and all. Always a pleasure doing business at your store. Thank you.

Thomas Joughin

I recently went into a Honda shop in Elkhart, IN and they wouldnt give me a price on a new youth 4 wheeler. I called and they wouldnt give me a price so I went in and from two different salesmen, they wouldnt give me a price and Im in their store!! I was fed up and called Gary. He gave me a price over the phone and we went up Saturday to test out different models of 4 wheelers, which he had no problem pulling out for a test ride. We settled on Polaris and bought a youth model and wife model (power steering). It was simple, if he knew the answer he would tell us. If not, he would say I dont know, no BS. Just what you would expect, good solid customer service without overselling or filling the air with BS.

A Private User

My starter failed on a road trip, couldnt find the parts along the way, so i called a few days ahead, to have the starter rebuilt after push starting it for about 1000 miles. After waiting in that town for three extra days, they hadnt actually scheduled the work, just ordered the parts, then they told me it would be another week to get to the mechanic. Not to mention some annoying attitude at the service desk. I brought it home (another 1500 miles of push starts) to do the work myself and found that they had ordered double on one of the parts. Nice showroom though.

Scott Schonschack

“I compared the entire Midwest to Harbor Sports and Cycle. I even pulled up advertising that was $1000.00 less ONLY to find out they were bait and switch tactics. Gary and his staff are honest and have the integrity customers deserve when making a purchase. Talk about going out of your way... Gary delivered my unit to my home after realizing it would not fit onto my trailer. This NO nonsense approach gained my business and always will. Thanks! ”

Cyle Wagoner

Even though this was my first time at the dealership they treated me as if they had known me for years. Never once felt like they were trying to take advantage of me or were out to make as much money off me as possible. Had 2 snowmobiles serviced and bought a new one. It felt like I was buying from my best friend. No hassle, fair prices, friendly and welcoming. Ive found my new Polaris dealership, Ill be back for any sledding needs I have.

A Private User

I called. On a Sunday and some Guy answered. The phone and told me they are close Sundays. And mondays and then I said thanks and he said whatever and hung up ...other then that Guy the people there are great show room is nice and they can help you with anything any bike I have a 1979 Yamaha. Endero and they are the only people around to find my parts

Wayne Miller

Straightforward sale. Provided test drive of Harley-Davidson pre-owned motorcycle. Made accommodations for prorviding an owners manual and tool kit, as well as helping arrange transportation of the motorcycle to my location. Would do this again with Harbor Sports Cycle.

Michael T

Purchased my Honda HS928 from Harbor Sports Cycle in 2011 and has run flawlessly since day one. Needed a new gasket set for carburetor. Parts/accessories assisted me promptly with ordering a new set. As a side note, carb gunked up do to improper storage last season. ”

Roger Pedat

Mark have been very helpful and spotted my bad back tire while my bike was in for something else.. Mike is always very helpful. Gil is always very professional and nice. Al very professional. You really have a great team. Thank you all. Roger.

Bob Jensen

I worked with Sarah to spec, order and deliver a Honda auxiliary power system. I cant say enough good things about her helpfulness, customer service and professionalism. After working with her I wouldnt buy Honda equipment anywhere else.

Jay Brower

The service department is horrible. Delayed in looking at wave runner, no communication with progress and no responsibility. Sales department excellent, service department never again. Will travel out of town from now on.

Wheeler Clancy

After searching many options, Harbor Sports offered the best deal on my new snowblower. They were easy to work with and very accommodating. One of the easiest purchases Ive made. I highly recommend them!

Kc Welner

Staff was helpful and Knowledgeable. Very happy with the tun around time and attention to detail my bike received. I will be back and Ill be bringing my friends and family.

JOSEPH GENTILE

Customer service was excellent. Product was excellent. Price was excellent. ”

Jason Kelson-Johnson

Great service, but you must order pretty much any part,not much on hand

steve breitkreuz

they fixed my yamaha snowmobile and now it runs great!! thanks guys!

Jeff Morse

Great place great staff. Always have what I need. (Want).

Gordie Blackmer

Very helpful and courteous !

patrick patterson

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