Verizon Wireless Premium Retailer - Cellular & More Auburn Hills

Category:	Cell Phone Store
Address:	2554 N Squirrel Rd, Auburn Hills, MI 48326, USA
Phone:	+1 248-371-3500
Site:	verizonwireless.com
Rating:	3.9
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 10

Reviews 8

Amy Camaiani

BE FOREWARNED. THIS STORE IS A "PREMIUM RETAILER" OWNED BY WIRELESS NETWORK COMMUNICATION. IT IS NOT A "TRUE" VERIZON STORE. THEY APPEAR TO FOLLOW THEIR OWN SET OF RULES. My son went in to purchase a new phone. After he had picked out a phone, he was told that he had an upgrade - FREE - on a Jetpack. Of course, he took it. It was FREE! He WAS told at the time that the restocking fee was $70. Came home really happy ..until I said I was trying to let the contract lapse. I DID NOT want to be stuck with another 2-year contract on a Jetpack. Then I asked him if he knew that there was a $10 month charge. He did not. And what about the activation fee? Told him to go back right then and cancel. I guess I expected them to say, "Okay. We know you made a mistake." You know...maybe go above and beyond to make a customer happy. I was wrong. He came home and explained that they were going to charge him the restocking fee anyway. I called and spoke to the manager, who also happened to be my sons salesperson. My question: First of all, what are they doing offering to upgrade anything other than the phone that he went there to purchase? Its MY account. I was told: "You have him as an authorized user. If you didnt want him to take the upgrades then you should remove him as an authorized user." Excuse me? (Later, when I went to the store, he said that their job is "to sell". "How are we supposed to know that he wasnt authorized to take that upgrade"? I just think it was a little shady.) I called Verizon and spoke to a very nice customer service rep who agreed that was the WRONG approach to take with a customer, and he assured me that the restock fee was $35 NOT $70 and that Verizon would refund it. I went to the store, waited until I could talk to Anthony (the manager) and CALMLY said I was there to make the return. He told me there was a $70 restocking fee. I pointed out the lines I had highlighted on the return policy: "A restocking fee of $35 applies to any return or exchange of a wireless device, and a $70 restocking fee will apply if you return or exchange your Tablet." He said, "Yes, but we consider a Jetpack to be in the same category as a tablet." What? "But the customer service rep said it was only $35." And then he said, "BUT WE ARENT VERIZON." They are a "Premium Retailer" and not a Verizon "corporate store", and, apparently dont have to follow the same policy rules that Verizon sets. Again...WHAT? When I asked for the name of someone else to speak to, he said, "That isnt going to happen." He told me that basically the buck stopped with him, and the only person higher up was the owner, and "He doesnt talk to people.". So...I was charged the $70 restocking fee minus a $20 credit for the SIM card. Came home and called Verizon again. Spoke to another customer service rep. He verified that it SHOULD have been a $35 restocking fee. He spoke to his supervisor and filed a complaint for me and got confirmation that they would reimburse me the amount I was stuck paying. If this "Premium Retailer" is representing Verizon, then they are doing a poor job of it. So...again...BE FOREWARNED. MAKE SURE YOU ARE DEALING WITH A VERIZON STORE, NOT A PREMIUM RETAILER. THEY APPEAR TO FOLLOW THEIR OWN SET OF RULES. Now I am going to google WIRELESS NETWORK COMMUNICATIONS who owns this store and find out how to complain to them.

Kim Jones

Nothing but the best! Angelo has helped me and my husband purchase several pieces of equipment form start to finish! everyone in the store is polite, helpful, knowledgeable and friendly. The atmosphere when you walk in is welcoming and fun. Although these visits can take time I never feel as if Ihave wasted my time and or the employees are not working their best to make sure I am taken care of. They took the extra time and effort to fix a mix up with a rebate and called to make sure I actually got it, above and beyond!This is the only store I go to for my phone and wireless needs.

Theresa Knee

I had an excellent experience with Sales Consultant Marcus Russell. My Samsung Galaxy 6 had a major meltdown and I was concerned with getting my old Nokia running until I was ready to purchase a new phone. He was so patient with getting all the necessary info into the old phone and was determined to make things serviceable. The best part of the visit was when he found that all the photos that I thought were lost had been sent to the cloud and were still accessible.Without his knowledge and will to succeed, this would have been a very bleak day.

Steven Pugliese

I came into this location, and dealt with sales rep by the name of Rob. He was a very great help. I came in to upgrade my wifes phone to a iPhone 7. I also ended up upgrading my device to a s8 plus. Then I was very happy that rob went over the $1.06 promotion for my new Samsung tablet I took advantage of. I would highly recommend anyone to go to this location for anything. Rob did a wonderful job, and I will continue bringing business to the store. Thank you.

Erica Ramirez

Went into the Verizon store today simply to inquire about getting my 10 year old a phone and ended up leaving sprint & walked out with 3 new phones with Verizon. Dan Foley was the gentleman that assisted us and he was excellent. Very nice and professional and took very good care of us. Its nice when you leave a store and not feel like you may have been taken advantage of. Definitely give Dan and this store 5 stars!

Leah Reinert

Had the best service from Shana both today and a few days ago on Saturday. Took my daughters phone in on Saturday to get a Sim card. Shana was such a big help and so apologetic that it was taking a while (that was beyond her control). She then tells me that I qualify for a "free" tablet but does not pressure me, she let me think about it.I decided to go back today and get it. Again, wonderful service from Shana!

Jeremia Swanson

I stood in this store for 30 min. No one ever said hello they just stared at me. Even when I went to walk out moons droped me just watched me leave. The very large guy behind the counter was with a customer and yet stared at me for 20 min. And continued to stare at me while I walked out. I will never go to this location again and I will always make sure to tell people about my bad experience ...

Patrick Fetterman

Worthless. Went in on a Saturday morning for help with a new (upgrade) phone we got from Verizon Wireless website, POS fat guy in the store said he could help, but did nothing for us. Gave us useless advice. When I told him what I wanted (migrating data from apps to new phone) he said Oh no, you cant do that. So I went home and did it myself. Fing useless - worst service Ive had in a long time.