Verizon

Category:	Cell Phone Store
Address:	3920 Baldwin Rd, Auburn Hills, MI 48326, USA
Phone:	+1 248-253-1799
Site:	verizonwireless.com
Rating:	3.3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 10

Reviews 35

Kevin Duffie

Terrible service. Salesmen kept excessively pushing products that I didnt need. And once I got my phone he put the screen protector on wrong. Instead of admitting responsibility, he said that was the way they were made and that the adhesive will lay down in two days. He proceeded to put a protector on another phone and when I asked why that worked perfectly he just walked away. I came back a few days later and a saleswomen told me that with the curvature of the phone this happens sometimes. When I told her about how I witnessed the man put one on perfectly she told me she couldnt help me and that I had to order a new glass protector. Very dissapointed in the quality of service giving the fact of the cost of products.

Jae B

Terrible customer service. I came here, got a $35 glass screen protector, had an employee put it on, there was still some air on the sides, but he told me to just push them down and it would be fine. It was not fine, the sides of the glass would not go down, so I called the store and asked if I could return it, they said I could exchange it. Then when I go in, some woman (not the guy I talked to on the phone) tells me I can not return or exchange it, even though the product was faulty and one of their employees applied it. Dont buy from here, find a different store who cares about more than taking your money.

Larry Schwemle

Everytime myself and my wife have visited this location we ar3nt even acknowledged for at least a half hour. They treat people as if they dont matter and try to push you out just as soon as they finally get around to working with you. The team members were snotty and acted like we werent any type of priority. I have since started buying our phones directly from Verizon online. This place needs a corporate review as they have poor customer service.

Deaette Dwyer

Everytime I go in this store, the people are rude, the wait is astronomical, and they alway seem to mess some part of your order up. In fact, they have NEVER gotten it right yet!!! None of them seem to know, or even care much about thier job. Simple thing as a phone case, got home, wrong size, NOT for my phone. Guess I will need to micro manage even the simplest of tasks from there, smdh. This will be my 3rd trip back for thier mistake. Over it!

Jeff Carlin

Stopped in one and one half hours before closing. By 5 minutes before closing they finally got to me. Woman could care less to help me and it was obvious I was holding her up getting out of there. Galaxy s6 died 5 days out of warranty. All she would tell me it sucks you didnt buy the protection plan. Left pissed off and called Verizon and they replaced my phone overnight. This location needs to improve their customer service.

Theresa Knee

I came in to find if they could do anything about my Galaxy 6. It had locked up and they basically told me that its too bad I didnt buy the insurance and that I should look into having Samsung fix it. They made me feel like a sucker. I will not be visiting that store again. They did not suggest hooking up my old phone in the meantime...they just want to sell phones and to Hell with customer service.

Tammy Mayo

Went to get my data upgraded and I ended up edge up my phone the only reason was they told me that my bill was going to be $134.00 a month with 2 tablets and the HUM. Well I got my bill and it was $850.00 been trying to talk with the manager Michelle who told me this and she is not answering her phone or returning my calls or text messages.

H.Q H

The Verizon expert some how created a phantom phone line when porting in my number. Even though i was paying my bill this extra line generated a bill that accumulated over 500 dollars in 4 months and was sent to collection and tarnished my credit. I tell everyone NEVER GO TO VERIZON

Daniel Jacobson

Associates try to tell you what you need, not show you what you are asking for. They try to make it seem like they are omniscient and there is only one way to do things, be persistent with them and with what you want and call a manager if you need to.

Tristan Grant

Getting a new phone here is a pain. You cant get in and out of here within an hour. customer service is not what you would expect. If you plan to shop here take some things to do to keep you occupied because youll spend a good few hours here.

Levi Lou

Store was near empty on a Thursday evening. One associate did nothing but "sign people in" and stood there doing absolutely nothing while customers were waiting. Horrible customer service. Go to anothrr store if possible!!!

Adam Martin

I had to head in the store last minute before close and the staff didnt show any concerns that my issue Heald them over an extra 45m. They knew their stuff and was made my phone issues go away!

Chris Bawden

Worst Verizon store yet. Friendly in person, but many mistakes. Worst part was receiving my bill two weeks later and realizing they lied to me. They wont return my calls or text messages.

Glen Sedam

This is literally the ONLY Verizon store that hasnt been helpful, and tries to talk you out of upgrades and service. The only upside is its the closest corporate store to me.

Robert Smith

Verizon Wireless has some of the best network coverage for cellular service in the United States as of now however their customer service is one of the worst in the industry

Gerald P

This is literally the only Verizon store I will go to its also a corporate store so its the most helpful and the people that work there are awesome and very helpful.

Amber Ryan

I made a quick purchase here while on vacation. I was in and out in less than 5 minutes. Quick and exactly what I needed when I needed it.

Portia Jones

It was a good experience although I didnt get any special deal considering Ive been with Verizon over 15 years. I had gotten a new phone.

Suzie Khoury

I loved the service at this location. I walked in with a problem and walked out a happy customer. Thank you for helping me.

Michael Mansour

Was not satisfied with service, girl was very rude and abrupt. Recieved no help .will never go to this location again.

Brandy Moore

HORRIBLE customer service manager Joe was rude and condescending. NEVER again will I step foot in that store

Mcdonald Baldwin

Not good customer service, they dont honor other Verizon store purchases or service.