T-Mobile

Category:	Cell Phone Store
Address:	34400 Woodward Ave, Birmingham, MI 48009, USA
Phone:	+1 248-593-5828
Site:	t-mobile.com
Rating:	4
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 6

Reviews 9

Mohammed Huda

I walked in to this store with the intention of purchasing a phone for a child. The sales rep was advised on my needs and my budget, she completely ignored this and continued to up sell me. Rep proceeded to lie several times regarding pricing saying my plan would not qualify for special pricing turns out I did qualify. The rep then proceeded to tear the box apart to rip out the phone which was suppose to be a gift then held up the box and asked do you still need this? Before going to the register I advised several times I was going with the $50 plan plus $30 for an additional line. Rep then proceeded to give me a dual line for $100 dollars and said the $80 plan dose not exist. I pointed at the giant poster and advised it did. She agreed and then turned around the kiosk and hit accept buttons for me. Big red flag!. She then said your all set and had me take a seat for another 30 minutes while she tried to get more sales and was waiting for another associate to take a look at her work. I asked her for a print out or a conformation of my new plan and she said she didnt have any. After I left the store I called the 611 number to see the changes made on my plan, the phone rep verified my suspicions and confirmed I was on a $100 dual line plan and not the $80. The call center in the Philippines was unable to fix the situation so I had to take time off from work to get a hold of some one in Springfield Missouri to fix the issue. Unfortunately I will still be getting pro rated charges and my next bill will still be $100. T-Mobile, its retail outlets and subsidiaries can teach everyone a great lesson: you get exactly what you pay for.

Jamie Stockdale

The service was wonderful and they were very patient with my mom and I! Although, one of the guys who helped us completely forgot to take the SD card out of her previous phone and into her new one, so we had quite the scare... Thankfully when we called they said they still had it, so now Mom has all her photos and videos back! Yay! Anyway, we both really like this location, and T-Mobile in general. There are always really nice people working here, and theyre so patient and answer any question you have and address any concerns you may have. Weve been with T- mobile for 14 years or so before we switched to AT&T last year. It was a giant mistake moving (we realized this shortly after switching...) and are so thankful to be back! Well be coming here for all of our T-Mobile needs from now on, for sure!

Hassan Bazzi

Had an amazing experience at this location! Kaman the manager was very helpful and guided me in the right direction when I initially came in to the store. Nick was very informative and helped me make the right decision when selecting the device I wanted. Was very impressed with the overall staff. Would definitely recommend coming to this location and will be making all my future purchases here.

Carlo Gobba

T Mobile of Birminghams staff is amazing. Their business plans are more economical than those of their competitors and a great value. Mark Delloro was especially helpful!

Michael Scarpati

When I looked into alternatives to Verizon, the staff at this store helped to seal the deal for T-Mobile. Very helpful before and after the sale.

David Lingerfelt

They do what the other stores in the area wish they could. They get stuff done quickly and are respectful.

Kezhane Peace

Very unfriendly. Ill stick to the location at Oakland Mall.

Orhe Onomake

Great customer service

Jerry Campbell

Great