Michael Kors

Related:	sephora ann arbor
Category:	Fashion Accessories Store
Address:	418 Briarwood Cir, Ann Arbor, MI 48108, USA
Phone:	+1 734-761-8252
Site:	locations.michaelkors.com
Rating:	3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 12

Reviews 3

Sarah Scott

Worst experience Ive had in a Michael Kors store, the prejudice was clear from the start. I walked in to get a couple of links removed from a watch I was given as a gift and was barely greeted by the 3 clerks who all saw me and made eye contact. I explained my reason for coming in and before I even pulled my watch out of my bag one proceeded to ask if it was actually an MK watch. I was so upset and when she saw that she tried to say "you wouldnt believe what we get in here". I was clearly unamused so her coworker tried to come and ease the tension. The fact of the matter is, I highly doubt she questions everyone who comes in the store. Had I been of a different race; perhaps one more similar to hers, that she was more accustomed to see coming in the store, the situation may have panned out a little differently. All of your customers should be treated with equal amounts of respect and experience the excellent customer service you claim to have.

Jason Kastanis

Have purchased many items here for my wife. Love the products and my wife uses them every day but one of her wallet/clutches that I got here had a clasp break. We brought this in early in April to get fixed and they quoted 10 days at the most. When we checked back in with them on day 10 they told us they were still waiting to hear back from wherever they shipped it to get it fixed and it was checked in on April 8th and shouldnt take much longer. It is now may 16th and we are still waiting to "hear back" about what part will need replaced and what the cost would be. When checking the item in to be sent out one of the employees said this happens to this particular style of wallet sometimes and is an easy fix. We love the products and will continue to purchase from Michael kors, but this has left a somewhat sour taste in our mouth. Other than this experience the others have been quite pleasant which is why Im rating a 3.

Heba Delgado

Best experience ever. So nice and generous and they will do anything to make sure you leave happy