Ira Toyota of Tewksbury

Reviews 3

CH

Chris Roux

Horrible experience at Ira Toyota of Tewksbury. I made a 12:45pm appointment during my lunch break to repair a broken cruise control button. An hour later at 1:45pm, knowing I needed to get back to work, I decided to ask the service rep if my car was ready, who told me my car was still being diagnosed. 2 hours after my appointment, at 2:45pm, I was told again my car was still being diagnosed. Out of curiosity, I looked in the bay and didnt see my car. I walked around the building and saw my car parked outside. I went back inside and asked if my car was all set, when again I was told its still being diagnosed. I then replied, "my car is outside!" They responded with, "Ohhh, let me look into that...", returned a few minutes later and said theyre just pulling my car in now! They asked if I wanted them to continue with the diagnosis which I replied "Yes, just get it done already". 20 minutes later the service rep asked me if my warranty was under a different name, that the VIN# confirmed warranty coverage, but my name was not correct. Clearly it was, and there was some other mistake. Another 20 minutes later the service rep informs me that the warranty can not cover Ira Toyota of Tewksbury because they were within 40 miles of the dealership that I purchased the warranty from (in the 3rd party warranty contract). The news got worse when the service rep informed me that my car was now ready, that the car had been diagnosed and the cruise control button had been replaced, and there remained a $320 invoice apparently I was now responsible for, although I never agreed to pay for anything except for a diagnosis if not covered under warranty - which it was. Ira Toyota of Tewksbury refused to release my car until the bill was paid. Without authorization to do the work and that I would pay for it, they did not follow proper procedure and yet I was being held responsible. I didnt leave the dealership until 4:45pm, four hours after my 12:45pm appointment, remind you for a simple broken cruise control button. Also worth noting, once my car was pulled into the garage it was "diagnosed" and repaired in less than half an hour, yet the bill was $320 (part cost $107). After making payment on my credit card, now I need to write a letter and send a copy of my invoice to my warranty company in hopes theyll reimburse me. And to top it all off I had to take a half a day off from work for something that shouldve been taken care of during my lunch break. I will never go back to Ira Toyota of Tewksbury for any service, purchase, or anything, and would never recommend them, but in fact would recommend to stay away from them and give someone more deserving your business.

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Patryk Maciak

After being a loyal customer who purchased three toyotas (two from Ira) I have to say I am sadly disappointed with the Dealers service and the manufacturer. This is most likely my last Toyota that I will buy. Recently my heat shield on my 2007 Corolla was dislodged so every time I drove the car sounded like a helicopter with a horrible choppy vibration. I though this was going to be a painless fix just like a splash guard. I bring my car into Ira and they tell me they dont have the part in stock. Even worse, they tell me its on national backlog so IT COULD TAKE 1 TO 4 WEEKS!!!!! So now this "common as dirt" part is holding my car hostage until it comes in. Because the manufacturer dreadfully underestimated how many heat shields were needed in the field I am paying with my time and my money. My choices, as the service guy put it was I could leave the car there( 1 TO 4 WEEKS) or let the unhinged part vibrate uncontrollably until the part comes in. I pleaded asking them if they could do something and they relented by "securing" the heatshield with zip ties. Ira could not give me an estimated time when the part is coming in until the next day when I called. They said the part was scheduled for the next week to come in....which wasnt too bad even though I still wasnt happy about the situation. The next week comes around, no phone call or updates from Ira . I had to call to find out that IT WAS RESCHEDULED FOR THE FOLLOWING WEEK....again thank you for the heads up. So another week goes by NO updates UNTIL I called just to find out that IT WAS RESCHEDULED AGAIN for the following week....While it was the manufactures fault for underestimating the demand for such a common part it, Ira is equally to blame for the extraordinarily lousy customer service when they failed to keep me updated about the schedule. It was two whole days after the rescheduled date(3.5 weeks later) that I HAD TO CALL once more to see if my part came in.... the guy in parts said that it came in that day so I scheduled a time to service the car. I ended up paying $400 (40 dollars over their estimation.....for a heat shield) and 3.5 weeks wasted where the only thing I could do was drive to work and drive back home with the fear that the zip-ties could break at any moment. Whats even worse, is that the service manager tried to pass the blame to the vendor and said his hand were tied. I dont think it was the vendors fault for the horrible communication, Ira. Bottom line is I payed dearly for one of the worst customer service experiences that I have witnessed. For my trouble they tried to give me a free oil change....thanks but no thanks. NEVER AGAIN WILL I GIVE MY MONEY TO BE TREATED THIS WAY!!!!

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Brian R

I usually dislike having to buy vehicles because the process for me is time consuming and it can be stressful if you havent done your homework to find the right car and right dealership. My approach (in this internet age) is to start with lots of research on the web as to what car will suit me best and in what price range I can afford. After deciding what Im looking for and doing extensive vehicle reviews and weighing the pros and cons, I began my search on dealerships and read lots of customer reviews. One dealership seemed to stand out that had the vehicle I wanted and the staff I wanted to work with. Ira Toyota of Tewksbury. During my "review-reading" on this company, one name was mentioned a few times as a salesperson who seemed to be great to work with. Cassandra Peters. Seeing I didnt have any previous experience with Ira Toyota of Tewksbury I decided to ask for Cassandra by name to be my salesperson... and let me tell you, Im very glad I did! She was extremely helpful, easy to work with, down to earth and wasnt pushy at all. She made the experience fun and has a great personality to boot. She worked with me on a price I was satisfied with, which was much better than other prices I was quoted for the exact same vehicle, and she made me aware of my options but didnt try to push them on me. This was the first time in my car buying experience I actually enjoyed the process! Usually, at least in my experience, I have had dealings with a lot of "slick car salespeople" types that come off arrogant and overly confident who look at you with money signs in their eyes as they talk to you and you can tell lining their pocket is all that matters. With Cassandra, it felt like my satisfaction was what was most important to her. It was a refreshing experience to say the least. To be fair, everyone I had dealings with at Ira Toyota of Tewksbury was great. From the internet department, to the sales department to the financing department. No one tried to push me beyond what I wanted. Again, they did their job by making me aware of available options but they didnt try to pressure me into anything. I would highly recommend them to anyone looking for a great car buying experience at extremely competitive pricing. And although I did not have any experience with any of the other salespeople on hand, I can, and will personally recommend Cassandra Peters. You wont be disappointed!