Panera Bread

Category:	Sandwich Shop
Address:	1250 S Washington St, North Attleborough, MA 02760, USA
Phone:	+1 508-695-5568
Site:	panerabread.com
Rating:	3.8
Working:	6:30AM–9:30PM 6:30AM–9:30PM 6:30AM–9:30PM 6:30AM–9:30PM 6:30AM–10PM 6:30AM–10PM 7AM–8PM

Location

Photos 100

Reviews 25

Steve DuPlessie

I love this Panera Bread location. BUT ... It is my favorite PB store. Great food! Friendly staff. The new self-order kiosks are convenient, helpful with information about the food youre ordering, and very fast (skip the line!). I love the PB fast-casual concept; the clean, healthy food; and this busy store in particular. BUT Im getting really tired of going into this location mid-afternoon and it is just filthy. Junk on the floors. Most tables dirty. Tables with other folks trays, bowls, mugs, etc., just sitting there. Seats so sticky and dirty you cant sit on them. Napkins and trash under the tables for hours. The beverage fountain area is a wet, sticky mess. The bins for the beverage cup lids are sprinkled with crumbs and trash. The coffee bar is littered with sugar, paper scraps, etc. The bus boxes are full to overflowing. Ditto the trash bins. And the floor is trashed behind the serving counter. Just dirty. We wont talk about the rest rooms. And no one is around, working on it. Staff walk right by the mess and make no effort at all to clean it up. The manager apparently doesnt know, or worse, doesnt care. If this happened once, or even twice, Id write it off to a super busy day, not able to catch up with the rush. But this condition is actually pretty consistent at this store. (I cant speak for other PB stores.) Which tells me two things. First, there is not enough staff mid-afternoon to stay on top of a clean store. Second, there is an obvious lack of value by management for a clean store. Seriously. (Which might indicate that management re-training needs to happen, as surely as staff re-training needs to happen.) Too bad the sticky, messy, dirty condition of this store mid-afternoon spoiles the overall dining experience for the customers who expect and deserve better from PB. Im looking forward to seeing this fixed. And Ill write a 5-star review when I see it fixed. [PB used to have a customer Comment Board on their website where costumers entered a receipt number and store number and could communicate directly with management. No more. So, very public, embarrassing tools such as Google Reviews are necessary. Maybe PB should reinstate the more private Comment Board. Just a thought.]

Shannon Pulster

Tried to call in an order over the phone because I couldnt get my gift card to work on the app but when I talked to the girl over the phone it was such a hassle. She couldnt get anything I tried to order right and I literally had to repeat everything 2 or 3 times. After a 10min phone call she finally gets the whole order and than quotes me 45mins. When I asked why so long she just blamed it on Lunch. I than asked what would have happened if I put it threw the rapid pickup app and she said it would be ready in 10mins. Why would calling or placing it online have a 30min differance?! The girl was rude and mad because she had to take a phone order. Sorry but sometimes thats part of the job. I just ended up cancelling the whole order instead of having to redo it threw rapid app. Not worth the hassel, just ended up getting food elsewhere.

Michelle Simeone

Besides the whole experience being crappy (minus the taste of the food), when I received my bread bowl they forgot to take out the bread and just tossed soup on top. I paid for a cup of soup in a bread bowl and received a spoonful of soup in bread. I will for sure not be going to this Panera anymore. Seems to be going down hill.

Tj Caisse

Panera is great. The only thing holding this place back from getting a higher rating is that it gets way too crowded. At one point my family and I had to stand and eat because all the tables were taken

Keith Honeycutt

I love Panera. HIGHLY recommend ordering using their app though. Food can be customized exactly how you like it much easier and will be ready for you when you arrive. App is easy to use too.

Shelley Stark

How does Panera manage to attract such great staff and provide delicious fast food? Restauranteurs take note. Love this franchise and this particular location. So do my kids!

Jonathan Amaya-Hodges

Good place to grab a quick bite, baked goods, or coffee. Easy to take out though sometimes tough to get a parking spot right by the door.

Michael Webber

Love this place, food is always consistent. Appreciate the calorie info and the effort to use quality foods.

Tim McDuff

My daughter loves this place more than I do but the selection is good and the staff is always quick & polite

Anthony DiGirolamo

Great Panera location, usually busy but staff is helpful. Seating can be crowded if place is too busy.

Ben Roberts

Love Panera but wish they still had the French Onion Soup. That was the best in a bread bowl.

Rodrigo Arancibia

Nice environment. We seated in front of the fireplace. Good food and relaxing atmosphere.