GoWireless Verizon Authorized Retailer
| Category: | Cell Phone Store |
| Address: | 19 North Street, Mashpee, MA 02649, USA |
| Phone: | +1 508-539-4229 |
| Site: | gowireless.com |
| Rating: | 4.2 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM |
Location
Photos 12
Reviews 19
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A Private User
Went in to get an iPhone but was pushed into the new Droid. When I went to another verizon store to return it, I was not able too since verizon retailers ( like this store) and the corporate stores do not work together. I was told by the Verizon corporate store that they (wireless city) should be able to switch my phone no problem, but when I went in to this store I was told that since I wanted to switch for the iPhone they could not do it because the Verizon corporate would not let them. When I called Verizon corporate again, I was told that that the issue was again not from them, and if I had purchased the phone from a corporate store they could have made the switch. It seems to me that this store has a agenda in selling the Droid phones, and the hassle of going between this retailer and Verizon corporate getting two different stories was extremely frustrating.
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James Flahive
I recently got an iPhone 6s and to my chagrined I was definitely overwhelmed with all the settings . So I was at the Mashpee Commons and wandered in the Verizon store . The account manager David Eldridge saw I was perplexed and pissed . He asked if he could assist me , and I said I hope so . What Dave showed me a half hour I couldnt accomplish in 3 months . Just some tricks of the trade and I was off running . So the moral of my story is to go to the resource and work smarter not harder , Dave is an asset to Verizon and will be my trusted advisor now and in the future . Best experience Ive had in my 20 years of dealing with providers . If there were more people like Dave around the cell phone experience would be that much more enjoyable. Thanks David Eldredge , Jimmy Flahive One Happy customer
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A Private User
Went into this store in November having had bad experiences with Verizon stores in the past. I was thinking about leaving Verizon to get the iphone with AT&T, but after being asked some great questions by the staff at this location and having them demo their phones to me it became clear I should go with the HTC Incredible. I have had the phone for two months now and am extremely happy I was convinced to try the Droid, not the iphone is coming to Verizon and I dont even care. What great service and knowledgeable people! They even called after I had my phone for a few weeks to ask how it was working and see if they could help me in any way! I would recommend this store to anyone looking for a new phone!
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jeff keith
To whom this concerns , I would like to express my gratitude to the excellent customer service work that 2 Verizon Premium Retailer representatives did in my experience . These gentlemen were very professional in their listening skills and doing a presentation for the product solution for my needs ! I stayed away from the corporate store since they were to busy and seem to be only sales people more then customer service . Presently, I would recommend to keep Greg and Steve on the payroll with a increase in their pay. They really deserve this for their above average in their marketing skills. Respectfully, Jeff K.
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Rhapsody St. John
First place - they market as Verizon but this is just a reseller. And then, worst service ever. After a first visit of a couple hours and selling us two iPhones, they later admitted didnt have them in stock so had to return following week. After several more hours, got our phones ... but oh wait, they dont have the protective they sold us, so well have to do those ourselves later, and oh wait, the phones wont even handle what we already had on the old phones because nobody told my wife 16Gb wasnt enough for her. So now they will want a $50 re-stocking fee, and the new ones will be another $100 each.
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Cyndi Fitton
Patrick Fortin went over and and above giving me full attention and assistance today. I carelessly lost all My CONTACTS. I felt terrible. He kept on trying everything for me, determined to solve problems as with personal interest I rarely seen! Just when I thought all was gone and I was up a tree, his perseverance paid off and Voila! There was the precious list back. I think he is a very dedicated employee the kind every business needs. This store is fortunate to have him.
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Elizabeth Burke
Wonderful experience at the Verizon store in Mashpee, MA. Charles, store manager, was fantastic! He explain everything and was very patient.I did not remember my passwords for anything...apple,aol etc. Charles couldnt have been more helpful as he reset my passwords. Verizon is fortunate to have him as an employee and the public is too. Thank you!
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Adam Clement
Their employees did everything in there power for me to get exactly what I needed and could afford. They worked with me to find the best plan and the phone that suited me the best. I would highly recommend Chris and Greg to help with Phone issues or concerns. They went the extra mile for me. Greatly appreciated
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Tony Varela
Walked into the store last week was greeted by Greg he was able to answer all the questions i had and gave me a great deal on a new phone. I would definitely recommend going to this Verizon location and ask for Greg. Fast, Friendly, and knowledgeable.
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A Private User
The service was great. Tyler Trickler explained in detail what I need to know about my new phone. I was also advised by Tyler that if i had any questions "do not hesitate to call him". Outstanding sales rep.
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Lex Conor
EVeryone was friendly and helpful. Even broke out the ancient decoding devices (and knew how to use them!) to bring me into the 21st century. Didnt try to sell me stuff I had no interest in.
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A Private User
Thanks for guiding me to the DroidX - love my smart phone. Matt directed me to return with questions anytime, hes more than a salesperson. couldnt be more more helpful. Thanks again
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A Private User
Matt provided truly professional, focused service with no interruptions, intense sales pitches or delays. He set up my new HTC 4G phone quickly, accurately and with great teaching.
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Thomas Cardelllo
Greg is the bomb. He is extremely knowledgeable about product and technology. I highly recommend Greg and additional staff that assisted me.
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A Private User
Very informative staff. They actually SHOWED me how the phone worked and I got to try it out myself before I made the purchase
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Anthony Fermino
I went to go see if I had an upgrade and they closed the store 20 minutes before they shouldve.
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A Private User
Great service... very friendly patient and knowledgable
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A Private User
Very helpful & knowledgable. Love my new Droid!
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A Private User
The staff was awesome so helpful!
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