T-Mobile

Category:	Cell Phone Store
Address:	150 Worcester Rd, Framingham, MA 01701, USA
Phone:	+1 508-879-7477
Site:	t-mobile.com
Rating:	3.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–6PM

Location

Photos 7

Reviews 34

Dream Work Home Services

I walked in and was contacted quickly while walking through the door which is great service even though the store was busy. They asked me to wait until someone was free to help me. Did not wait long but let me tell you it was worth it. A sales person named "Mike" helped me through the whole process of setting my phone and activation.This is by far the best customer service I have had. This is the customer service that will make T- Mobile better than other phone companies. This is the closest location from Marlborough for me and it was worth the drive. I am very happy about buying my new T- Mobile phone. Thank you Mike

Alex Chen

Terrible experience - do not go to the store - they completely misled me and told me that I would get a 1G free data for the rest of the year if I purchased an Ipad - I just received the bill for the data. When I called in, they said I had to go in to the store to cancel - I asked them why I could not cancel over the phone and they were totally not helpful. 3rd rate carrier, employs 3rd rate people. Live and learn. update - if i could list negative stars, I would give it 1000 negative stars - this phone company is terrible- im on the phone with service for 90 minutes and they still have not solved my issue.

Chelsea Raj

I simply hated my experience at this store. They were so mean by cracking jokes at us as if we are stupid to not understand. And even the manager there was no less compared to his employees in treating us bad. Is this the way they treat their customers?? They suck..!! Sorry T-Mobile but your losing your reputation because of people like these who work for you..!!!

Karthik Subramanya

I walked into the store and happened to be assisted by the associate named Michael. He was courteous, professional and extremely knowledgeable. Being a techie myself, I liked the way he was up to date with the technology he is selling. He helped me choose the right plan and was able to assist me well with the services they offer.

Kim Flores

I must say every time I go into this store the reps are very helpful and take the time to explain everything to me. The manager (sorry forget name) is a very nice person and likes to have personal interaction with the customers whenever possible!!! Will definitely recommend t-mobile to friends and family.

Freddy LaFleur

Its was quite a rocky start with T-mobile to say the least but things are getting better. This place definitely helped me rectify issues I had with the main customer service I originally spoke with. It really depends on who helps you here. For the most part they are good at getting you connected.

Rob Ouzounian

the service here is absolutely the best. Every employee here takes the time to help you figure out the right phone and plan for your needs. I still find a great value in going into a brick and mortar store and getting exactly what i need at a reasonable price.

Virginia Martello

Michael troubleshot my old phone, recommended a new one and completely explaned its workings to me in a thorough and professional manner. I would recommend him highly to anyone having any phone related issues.

Philippe Michaud

This store caused me to switch to MetroPCS. At the mall they are nice but at this place, they dont even know how prepaid works! Also I always had to wait 20 to 45 mins to be answered. They are rubbish!

Edward Coppelman

Great Customer Service. Beyond offerring significant savings from my previous carrier (Sprint) the staff were far more helpful, knowledgeable, and timely. I cant be more impressed.

Gohar Ali

I m regular user of t Mobil but here they guys in this frenchiing are not cooperative they guys are very rude 2/10

Shaun Landon

The staff are tenured. All of the employees have been there for a while and provide great service

Charles Cooper

Employees had little knowledge regarding the difference between plans offered by T Mobile.

Jon Lam

Few times Ive been there, wait wasnt that long and they handled my needs rather quickly.

Gladison Barbalho

I have no problems with T-Mobile mobile. I am a costumer for 15 years.

Barbara Treveloni

They let any use on contract buy things with out primary user consent