Verizon

Category:	Cell Phone Store
Address:	86 Worcester Rd, Framingham, MA 01702, USA
Phone:	+1 508-370-4002
Site:	verizonwireless.com
Rating:	3.8
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 16

Reviews 11

Jason Livingston

I am seriously contemplating ending all of my contracts with Verizon. I have never experienced such bad customer service in all the years Ive been with them. If you go to this Verizon Wireless store make sure you are NOT helped by a guy named Kevin. My wife and I went into the store to do a simple account switch (she was leaving her fathers verizon account and coming over to mine) and he immediately was down our throats with a termination fee of $350. I had recently added a new line to my account and got the iphone 5 at the upgrade price with it. Accordin to Kevin, in order to bring her old phone number over to that line it will cost $350. Even though her current phone is completely paid for and contract free on her dads account. When I first asked him "wait this fee doesnt make sense" his immediate response was "yes, it actually makes perfect sense" and made me feel like I was trying to pull a fast one on Verizon. Let me tell you that I have been a loyal Verizon customer for several years, so have my parents and so have my wifes parents. When we even hinted at "hey weve been with you guys for awhile can you help me out on this fee?" Kevin became visibly angry and outright rude to both me and my wife! I understand he is lower on the food chain and maybe doesnt have the authority to waive this fee but he could have at least shown a tiny bit of empathy! Instead he practically accused us of being ignorant and stupid to the whole subject and that our request was just completely out of line. We are planning on calling Verizon corporate later tonight when our nerves have calmed down. Hopefully someone higher up will be able to help us out. Also I will be asking to lodge a formal complaint against Kevin. UPDATE - 10/8/12 Since posting this review here and on yelp a Verizon Wireless rep contacted me and was extremely helpful. He went out of his way to find a solution for my problem and was unbelievably courteous. Renewed my faith in the company. Thank you Verizon.

Nina T

iPhone 5 receiving emails but I could not send them. Waited on the inevitable line for around 20 minutes until "solutions specialist" Chris Blickman came to "help" me. He said my problem was an Apple problem and once I downloaded the latest iOS all would be fine...hmmm...sounded questionable to me but what do I know? Off home I went, did as he told and voila! Did not work! Still could not send emails (BTW, I would like to note that Apple had told me that Verizon has been having problems with their emails). Next day back to Verizon I go and this time short wait (first thing in morning) and I met with "solutions specialist" Antonio Miravete. Explained the challenge (without letting him know about my earlier visit) and he reviewed that they have been having a lot of problems with their emails and that Verizon was working on it, etc. Finally someone who was honest and took responsibility. He downloaded a FIOS app and I now can send emails. Thanks, Antonio! You were a true professional.

Timothy Owens

I tried to switch from Verizon to Sprint and had a horrible experience at the Sprint store across the street from this Verizon store. I had a great experience with Verizon and would recommend anyone go here. The staff were helpful, supportive, overworked but knowledgeable and basically worked non-stop until my complicated plan was setup correctly. Im not sure about the complaints on here but would urge these people to go try some of the shoddy service at Verizons competion. We were misled and mistreated at Sprint and management took zero responsibility. Verizons staff handled a complicated procedure with complete professionalism and basically worked their butts off to get it done. I may not like the corporate stance of Verizon and hate the idea that theyll soon run the world but... I like the staff at this store and really appreciate their service.

Steven Stevepf

If you go into this Verizon Wireless store, expect ZERO customer service and only high-pressure sales tactics. I will never set foot in this or any other Verizon store again. I had bought a cell phone cover as a gift but had to return it. Simple enough or so I thought. I went in and was pounced on by someone who said that I would be helped in a few minutes but mainly wanted my home phone number to sell me some add on services. So I waited over ten minutes then approached another clerk, told her that a simple return was all I needed. She said that I would have to be "checked in" then it would be a 30 minute wait 30 MINUTES to make a SIMPLE RETURN. No way I was going to wait so I walked out. TERRIBLE TERRIBLE customer service as other reviews have said.

Tina Sabatina

A bunch of incompetent people at the store and on the phone, wasting honest peoples time. I spend 1 and Half hour on Sunday and 5 hours on Monday, just 2 more hours on Tuesday and they are no way close to finding out what is the matter with my Voicemail. Really? Does this phone come from Mars or what? Verizon must spend more time and resources training these techs on being courteous and apologetic at every step of the way than on solving problems. All this while on trial period! I hate to have to research another company, but that seems very likely the thing to do.

Kevin Ambadan

Came in here with my father-in-law, who was looking for a new plan and to switch over from AT&T. The employee, Muhammed, who helped us took the time to show us the best plans, and also let us know of the promotions available. He even gave his personal recommendation of the phones that came with the plan. There was some technical difficulty with them porting the numbers over to Verizon, but they finally managed it and now my in-laws are very happy with their new plan and new phones.

Alla Bolkhovsky

I went in on Sunday after my old phone fell into water and would not start after couple days of attempting to dry it up. The salesperson ( Mohammad) was patient and answered my questions. He did not have a phone I wanted to get ( I was due for upgrade) . He actually was able to start my defective phone , so I could buy time to order what I wanted Yes, I was offered an expensive cover and some other services, but all in all the service was excellent.

Ilya Rubinshteyn

This was truly an amazing experience. Definitely a marked change from what I experienced in this same store about 4 months ago. Both the sales assistant, Marissa, and the manager, Joe, did not only make sure that everything was in order, but helped work through issues with FiOS as well helped get an amazing deal on the devices. Definitely did not expect this level of service and very pleasantly surprised.

Francisco Ardon

Just purchase my new phone from ☆Adan Fernandez☆, I highly recommend him to anyone looking to upgrade, very knowledge young man, he took time explaining to me how my new phone works. Thanks again Adan, best of luck with everything

AppleJamn PB

Always a long wait here. Needed to buy a new phone to replace a broken one and waited 2 hours for an employee to complete a 10 minute transaction. Was only supposed to take 45 minutes and we got skipped over in the queue.

joshua shilts

Waited close to a half an hour to have my number changed to a different phone. While at least three associates seem to be wandering around aimlessly.