Sprint Store
| Category: | Cell Phone Store |
| Address: | 85 Worcester Rd, Framingham, MA 01701, USA |
| Phone: | +1 508-628-0600 |
| Site: | storelocator.sprint.com |
| Rating: | 2.5 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–5PM |
Location
Photos 1
Reviews 8
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Chelsea Osborne
I NEVER write reviews unless the service or experience is amazing or horrible. This was HORRIBLE. I am extremely understanding as I have worked in retail before. I understand how things can work out and not necessarily be the fault of the store clerks. However... when you call 3 times and go in 2 times to speak to a manager, the only person who you are told can solve your problem, and never get to speak to him or even a call back... thats unacceptable. I qualified for the buy out program for switching service providers. I paid my final $542 bill with my old provider and gave the final bill to the sprint store as proof. They told me that I would receive the gift card in the mail in a few week. Every month with no gift card in the mail, I either called or went into the store. Getting the same answer. "The manager isnt here and he is the only one who can help in this type of situation. Let me take your name and number down and he will call you in a few days." Well that day never came. I called yesterday and a very rude guy took my call. Telling me I had to call customer service for issues with the gift card. WHY WASNT I TOLD THAT the 4 other times I contacted you guys?!?! I will NEVER use them again. Once this phone is paid off, it is back to Verizon where they actually care and have plenty of help in their stores.
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Ruby Torres
Awful service, awful customer service!!!!!!!!!!!!!! Management is lacking in this store. Johnny Pham is misleading on plans and when it was discovered nobody took any responsibility. Dont bother with him! This place is a joke! Ive had my phone for 11 months now. Phone is freezing & shutting off. He looked at it and said, i got it wet. He said he knew because there is a copper dot on the back of the phone! He showed me his phone but instead of showing me where the copper dot was supposed to be.... he placed his finger over it & showed me the sticker up at the top!!! Smfh Really! ALL GALAXY PHONES HAVE THE COPPER! Is this the way someone should be treating a customer (like they are stupid) Absolute Horrible! Then he tells me he cant do anything for me that they dont have a machine to put the phone in to run a test to figure out the problem. For me to go to Shrewsbury (40mins way) The next day i happened to be in the mall & there was a sprint store. So i went in asked if they had the machine? Guy says, ehh... theres no such machine! Its just a tech who looks at your phone! Took him about 15 mins to fix my phone! The gentleman also states to me you are not the only one who comes in here telling me how terrible that store is. Word to the wise! Stay away from this sprint store on Route 9. GO TO THE MALL!!!!!!!!
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A Private User
This is probably my most hated store ever. I can never get a human being on the phone. I HATE sprint in general. I have never had a phone last longer than 8 months from Sprint and I have gotten them all at this location. When I call the 800 numbers, I sit on the phone for almost 10 minutes entering all of my information, just for them to ask for the exact same thing when an actual person gets on the phone! When I go to this location, these people are rude and have no idea what they are talking about. They always tell me that half the time, all I need to do to fix my phone is take the battery out. Why the HELL should I have to take my battery out of my phone? Shouldnt it be working? Sprint phones suck, and there customer service is HORRIBLE!!!!! DO NOT GO TO SPRINT! EVER! I have been to several other locations and they are just as bad. I cant even express how frustrating this is. My phone hasnt been working in over an hour. I finally get ahold of some idiot on the phone who wont stop apologizing. I am canceling my service immediately, and I recommend you do the same.
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Brendan Harer
This was the worst customer service experience I have ever encountered. I walked into the store on a Monday afternoon at 4PM. The store was completely empty and two Sales Reps (Reginald & Joey) were present and didnt great me. When I finally got Joey to assist me, he seemed completely uninterested in providing help and even aggravated that he had to help in the first place. To make a long story short trying to pay-off my installments on my device was a hassle that Joey & Reginald sent me in loops (calling 1-800 customer service line) and trying to get them to assist for a rather simple request. After 4 years of Sprints poor customer service I went across the street to Verizon and switched carriers. DO NOT GO TO THIS STORE! ITS STORES & EMPLOYEES LIKE THIS THAT MAKE SPRINT INFERRIOR TO THEIR COMPETITION!
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Kristie Jensen
Was in the store last night. There were two workers out front for a bit but then went in back and never came back out. One couple had waited for over an hour and walked out. I waited over an hour as well and didnt get helped until 10 minutes before closing. Thank goodness for Joey! He was the only one doing anything and was very helpful. At one point he poked his head in the back, Im assuming to ask for help, but no one came. Later, I asked him if the guy was the manager. He said yes. I said "Well you wouldnt have had to work so late if he was out here helping." This store needs new management ASAP! Also, they play horrible rap music with "f" this and "f" that. Not appropriate at all! Joey was very helpful. Thats the only reason Im giving 2 stars.
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lisa zampino
I have never been anywhere quite like this place... 1st- they r doing You a favor by gracing you with Their presence... 2nd- IF u r lucky enough to be noticed, the best they can manage is a tiny head nod so dont blink or u will miss it... and my favorite 3rd- locking the door a good 15-20 early & telling people u really dont want to let them in cause theyve already counted out and signed out was just deplorable. And asked u NOT to call Sprint to say they had closed early was repeated more than a few times... They aught to be ashamed of that store.!!!
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Michael Bertolino
I have never been treated in such a friendly and welcoming way like I was at this Sprint Store location. Due to an error I made, I had to stay in the store for about an hour or more. I did not care at all. I felt like I was part of the team when talking to the employees. Specifically Josh and Paul were two of the nicest salesmen I have ever met. I have never left a store feeling the way that I felt when I left the Sprint store. The employees are phenomenal and deserve recognition. If you are going to a Sprint store, seriously consider this location.
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Timothy Owens
Management is lacking in this store. We were misled on a plan and when it was discovered management took no responsibility. Dont bother with them. This place is a joke....nevermind the fact that the Manager takes it upon himself to crank his Nickleback soft-core rock at an uncomfortable volume. It made the 8 hours I had to spend in this store... (2 hours trying to set up a plan and another 6 trying to get out of it)... an absolute horrible memory.