Len Stoler Chevrolet

Category:	Chevrolet Dealer
Address:	343 Baltimore Blvd, Westminster, MD 21157, USA
Phone:	+1 410-774-0286
Site:	lenstolerchevrolet.com
Rating:	3.3
Working:	7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 9AM–5PM Closed

Location

Photos 91

Reviews 6

Chris Greenbank

My wife had to have our jeep towed to Len Stoler when she broke down on the way to work. The service team seemed very nice, but they could not get the jeep to recreate the problem, but gave us a list of other things that needed doing. This was on the Wednesday. On the Saturday, we drove to Len Stoler once again, to go and pick up the jeep. We were going to pick it up, then take it to our local mechanic. My wife had been looking at Hyundai Tucsons online, and really wanted something more economical than the jeep, because of her commute. When we pulled on to the lot on the Saturday, I said "lets just have a quick look what they have in the used car lot" she said "no, lets just get the jeep and get going"..... I pulled on anyway! I drove no more than 10-15 yards and saw a Hyundai, which I thought was a Tucson. We went inside and told the service department we were interested in it. They took us through to Rob. Rob was fantastic! He hadnt been there very long, but he was great and didnt give himself enough credit! We did! We were there quite a while, and they even said we could bring our dog into the showroom, which was a nice touch, I was happy about this, as Id probably used 1/4 of a tank of gas through leaving the engine running with the AC on for him. What I thought was a Tucson, turned out to be a Santa Fe! Much bigger! Anyway, after a couple of hours we were on our way in our new (to us) car! If you want a no pressure, easy transaction, ask for Rob! He, his sales manager and the finance manager were superb! Sorry for the late review guys!! Thanks again! Highly recommended sales team!!

Scott

I have mixed experiences from here (just the dealership side of the house, service is a different review). Buying the car was very smooth, we started looking at used cars and after not finding something that was very appealing we looked at some of the new previous model year cars. Found one we liked and started the negotiations. This part wasnt as smooth as it should have been seeing as we discussed our budget first, were told the car was within our budget, then handed a contract that was twice our budget. I have lived places where everything purchased has a negotiable price so getting the payment where we needed wasnt hard, just time consuming. All in all the experience was great leading up to the contract, now we move to the weeks following the purchase. We were told that we would get a call when the plates arrived, since they couldnt be sent to us directly for some reason. After calling twice to no avail, all the while being told we would get a call once they arrived, we decided to wait for the call again. The temporary tags then had only a few days left, so we called again. As luck would have it they arrived, weeks prior (during the time we were calling), so we drove over to get them. It took them 30 min to find the tags, despite telling them we were 10 min away. Not sure yet if my next vehicle will come from here, guess that all depends on what happens when i first sit down at the table.

Ashley Gerhard

I would seriously never take my car here again. The first time I had to go was when my check engine light was on. They did a check engine diag and said that it was my relay. It was replaced elsewhere for less and I still had a check engine. So, I took it back to them. They did another check engine diag and still said my relay needed to be replaced. Months later of trying to figure this out, come to find out they pulled a air hose out while checking out my car and never put it back. Then, the second time, my car was just recalled for the ignition switch. Ive had trouble just getting my car started because of the ignition switch. Sometimes I have to try to turn it 30 or 40 times before it works. So, when I called them to get it fixed, they told me there was 150 people in front of me and theres nothing they could do. When I spoke to their Customer Service, they repeated the same thing and said they had no idea when the parts were coming in. They paid no regard to my safety AT ALL. So, my fiance called Win Kelly who were really friendly. They gave way more information about when the parts were coming in and got me a rental car. When I buy another car, Ill definitely go to a dealer who cares about their customers and not settle for a business that doesnt care about their customer past the original purchase.

Alen Ahmetovic

I had the WORST experience at this place. I went in to look at a 2015 Tahoe after test driving the car I wanted to try the 2016 suburban. I liked the suburban a lot and wanted to trade in my Ford Explorer. The used car salesman manager Big Ray appraised my car, while he was doing that i went to see the sales manager MARTY In a different building. This is where Marty offered $14000 for my car which is extremely low, after pointing that out to Marty in literally seconds he offered me 17000 for my car because he realized that I knew how much the car was worth. I than when to see the manager who appraised my car and he showed me on the computer that he appraised the car at $17500. He said he had no idea why Marty offered $14000 and he had nothing to do with it. I will never ever do business with them because of the lying, rudeness, and disrespect Marty showed towards a customer. Marty was the worst sales manager I dealt with and was extremely pushy, disrespectful, dishonest, and rude.

John Yodonise

Len Stolers Service Department is a joke! My daughter took her car there for a Recall Repair, they have had the car for over a week, nobody seems capable of saying when it will be done, they refuse to give her a loaner car, promised calls from the Service Manager never get made, after two days of calling they finally tell her they need another part and it will be another 5 or 6 days for a total of 2 weeks. Dont they know what parts they need for a Recall? The repair requires 8 to 10 hours o do, they dont tell you how many days that will take to do the 8 to 10 hours of work. She even called and made an appointment, they should have told her to wait if they needed to order parts. And dont try to call their General Manager or Services Manager, they just transfer you back to Len Stoler and the same person who is incapable of any sort of customer service. Trust me, last time they will see anyone from my family for a car or service issues.

Tammy Vencil

Took my 2012 Chevy Avalanche in for an oil change tire rotation and Brake issue. Oil change was fine, Only problem I have had was the brake issue. I had taken it in at 18,000 miles for the same issue. Was told I had hot spots and they machined the rotors. Spent the entire day at the dealership. Dropped it off again for the same issue at 45,000 miles. Feels like something is grabbing my brakes all the time. Found nothing but more hot spots. Rotors should not need to be replaced/machined for a second time at 45k. I do not drive in the snow which is what I was told that the road conditions are causing it. I also do not pull trailers with my truck. Just a lot of excuses when I know there is a different issue going on. Very aggravating to say the least. I previously owned a 2004 Avalanche which needed new rotors at 90K. Explain that one!! Are the parts being used a lesser quality for more money??