AutoZone

Category:	Auto Parts Store
Address:	490 Ritchie Hwy, Severna Park, MD 21146, USA
Phone:	+1 410-544-1514
Site:	autozone.com
Rating:	3
Working:	7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 8AM–8PM

Location

Photos 12

Reviews 20

Betty Helms

I would give zero stars if I could. This morning, I experienced the most reprehensible lack of customer service and common courtesy at this location, in addition to a complete absence of technical skills. I went to buy a new battery for my vehicle, as it had died overnight and would no longer hold a charge, even after being jumped. The manager of the store, Tom, without even checking under the hood, said they would not be able to change out the battery. When I asked him to take a look at the battery before making that decision, he reluctantly agreed. After struggling to unlatch and raise the hood, he took one glance, shook his head and claimed "there are too many wires" and that it was "too complicated". I explained to him that the vehicle is sitting dead in their parking lot and that I needed some sort of assistance. His response: "Theres an Exxon up the road. They can jump you." and walked away. I ended up calling a neighbor, who is not an auto mechanic, and they were able to come by with their own tools, and replace the old battery for a new one, in less than 10 minutes. I will never give my business to this store again, as their manager is devoid of any level of competency and customer care, with skills that max out at replacing wiper blades.

K. Fox

I refuse to step foot back in this store . . . however yesterday afternoon my daughter needed a headlight for her car before heading back to college. She and her boyfriend went to the Auto Zone in Severna Park. Her boyfriend said - theyll find the right headlight for you - Auto Zone is great. My daughter replied, "You havent been to this Auto Zone - watch them ignore us." We laughed last night at dinner as the boyfriend recounted my daughters narrative of "what will happen next" at the Auto Zone. First theyll ignore you, then when you ask a question they wont be helpful, then if they cant find the answer easily they will tell you to go pop the hood of your car and figure it out yourself or Google it." This is exactly what happened. Next time she will drive back to Salisbury and go to the Auto Zone on Route 13 - best service at Auto Zone weve ever had! Apparently in Salisbury with 2 people running a store - they can provide infinitely better service.

J Ashford

Worst customer service Ive seen anywhere in a long time. Ive been there twice. The first time the cashier chatted at length with a customer who had already finished their transaction while I stood in line, then didnt mention it when I got to the counter. The second time I walked up to the counter and greeted the cashier, who ignored me. He said this it? I said yeah and then he handed me my bag and walked away without a word. They get an F for dealing with customers in a way that doesnt make them feel valued or welcome. Ill be taking my business elsewhere next time, despite having to drive farther.

Nick Stephenson

I called up asking if they had a part in stock, they said they did. I walked into the store 15 minutes later to buy it and they didnt have one in stock. The guy didnt even walk back to check, he just assumed they had one.

Kris Crimm

Staff wouldnt look us in the eye while answering our questions and didnt have any of the equipment to help us replace our car key battery. We walked next door and the Walgreens helped us through the whole process.

Jessica Fleming

The young man at Auto Zone was very helpful. He helped me replace both my front headlights after he checked the fuses for me. Wonderful customer service! Ill be a returning customer. Thank you!

Nicholas Von Ziethen

I always come here for my moped fluids and the staff always find me the right stuff asap. The prices are really low, or at least I think. For SAE 90-W Motorcycle oil it cost about $3.00.

Francis Interlandi

The only reason Im giving 2 stars is because the manager gave me a discount on my purchase. Autozone - the only place that takes 25 minutes to give you an item youve already paid for.

Dan S

They advertise free diagnostics test then say there test equipment is broken. They actually said to "try" the location on Mountain road. Better off "trying" another auto parts store.

Brandon Stoffregen

Wow must be the worse Autozone in history. Rude staff that dont have a clue. I had 5 terrible experiences now I go to mountain rd store. Better off going to any other Autozone.

gn2sx

Awful staff. Asked a cashier a question and he murmured to his co worker for several minutes before telling me he couldnt help. Will never return

John Burgher

Friendly, quick, gave me great advice on changing my plugs. Recommended anti-seize which I would have completely forgotten. 20 stars!!

Drh2069

Come here when the other Zones dont have an item, this one usually does(HUB?) . Staff is OK when it isnt too busy.

steven latchaw

Decent store. Friendly staff that seem like they want to help. Clean and well stocked.

blahblahblah msthing

Just left the store.. very impressed with the service n help! Thank you thank you!

Christopher Bernhardt

Found what I needed. Customer support could use some work though.