Best Buy

Category:	Electronics Store
Address:	7300 Guilford Dr, Frederick, MD 21704, USA
Phone:	+1 301-662-6130
Site:	stores.bestbuy.com
Rating:	3.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 4

Andreas Cox

"Setup"*** I was told* that "setup was included" by the salesperson. Surprised, I asked if he really meant the Geek Squad would come to my home, since it isnt within city limits. I made sure my town was correctly identified and asked again if setup was really free, emphasized that I had my wireless device with me that day, and was told, again, "Yes." The assurance that free setup came with the Best Buy service add-on was confirmed when I mentioned I had not seen Geek Squad vehicles here for a very long time. I said I was very impressed. Free in-home setup was not included. One phone call (which cut off in the middle of a conversation with a General Manager named Denny) made it clear that the Geek Squad dont get into a car for under $100.00. I asked if the name of the salesman was included on their information, I was told yes, then I had my own words repeated to me, which is a time-tested way of molifying a customer: I was told that the salesman "needed more training" on this offer. It is possible** that free setup is available in-store, but since I wanted to perform a wireless set-up, I was told when I called it was impossible to do in-store. That "impossible" part was not mentioned at the time of the sale or prior to it, when I indicated I had the other wireless item with me. The non-wireless set-up (which would only involve making sure the new purchase worked correctly, so I have been told) was not offered at any point during the sale. Even that in-store "setup" would have been appreciated. The General Manager attempted a comparison to a plumber, who I would not expect to come to my house... (his voice trailed off after that and he switched his approach to "are you standing in front of your device now?" I said yes several times, but the other end of the line was dead.) The employees were friendly during the process of search and sale. The store appeared clean, as did the people employed there. I was happy to find that it was not terribly loud. The in-store temperature was comfortable. The product I was looking for was in stock, just as an online search had indicated. Checkout was pretty painless. Everyone smiled. No one yelled at me when I called. I dont believe I will make a purchase there again unless desperate. *For the purpose of this review, read "I was told" or similar phrases to mean "I have no idea if it is true, or will be for you." **The phrase "It is possible" should also be read as "I am not sure if this is true, either." ***Feel free to finish the following phrase with this word: Its a _______.

Nicole Smith

Not impressed Its been one thing after another from the start... I called the local Best Buy asked about the washer/dryer, asked if they do Military discount which they said they price match. They told me to bring a price in writing so I went to another store got the price and brought it to them. The gentleman then price matched 10% off but said he couldnt go quite as low because he didnt know if they included tax and couldnt match their lower prices on parts... I still decided to go ahead because it was within $30 off the lower price, Ive previously had a good experience with them and I was already there. Plus I needed to get going to pick up my kids after. The delivery people were great, installed everything, made sure it worked real quick and were on their way. I followed their instructions to run the washer with just bleach the first time. the washer made this really loud grinding/buzzing noise, I immediately called and spoke with the store, they said nothing can be done that day because the work order needs to be closed out at end of day. I was told theyd leave a note (which they did) and the first person in would process it all to get it scheduled. (I already was told the delivery team had that week available) I waited until around 1, the earliest I could call that day to check since I hadnt heard anything back yet. This lady told me the machine was on back order and set up a time 2.5 weeks later... (Geek Squad said its not when they moved up delivery by a week) No one even touched it yet at that point. The lady escalated my case, I went in and spoke with the General manager of the store who also sent up a message about escalating it. I was first told Id hear back within 24 hours. I talked to the store again after 24 hours, who said up to 48 hours but could be longer. I waited 48 hours, called corporate who transferred me to Geek Squad, then messaged the GM who said he put in another request to escalate this, it has now been 5 days since he said that and not one person from anywhere in the company has contacted me... Everyone seems to be ignoring the whole issue. I thought Id share so people can be aware of how unprofessional theyre being about solving issues and doing business

Michael Kline

I purchased a new car radio for my sons 18th birthday on 4/25/2017 and paid for and scheduled an install for 4/28/2017. My son drove to the store for the install and was told by the staff that the radio didnt come with the enclosed microphone and that he would have to purchase one if he wanted the unit to be hands free. He chose to not purchase the microphone and was very confused with the interaction. When my son returned home, I knew that something was not correct and I attempted to call the store and talk to a manager. We purposely purchased this unit because it had all functions that he needed in a radio including a microphone for hands free phone calls. After seven attempts, I finally was able to speak to Daniel who stated that he was a manager. I gave him the information about my purchase and told him that I was concerned that my son was scammed. He immediately stated that my son was not scammed and he investigated. When he returned to the phone he said that he would break down another unit and install a microphone for my son. After pressing him, he admitted that an open box radio was installed and that the staff attempted to sell my son the microphone that should have come with a new unit. When I asked him what his definition of a scam was he began to tell me that I only paid $129.99 for the radio and "Do you want to move on or not?" It is very clear that I paid for a new radio and that this Best Buy store installed a used unit and attempted to try to sell my son parts that were supposed to be included. Furthermore, the store manager refused to admit that this was inappropriate and justified the actions because of the price I paid for the radio. I was told that he would install a microphone and that I should "move on."

Mark Goodwin

This is THE best Best Buy in the state, hands down. The staff is composed in large part of long-term employees, and the really know the details of the products, both core knowledge as well as new info on new technology. The are some very young folks on staff, as well, who are all very enthusiastic and willing to seek second opinions from veteran employees when faced with a question beyond the scope of their knowledge. These folks have demonstrated honesty, good will, and professionalism EVERY single time I have shopped there. James is my go-to guy for TV, Chris is the king of audio, TJ is THE Windows guy, Dan (door manager) is an all-star at politely and personably monitoring the arriving and departing customers (Dan has a tough job, checking receipts without casting an air of suspicion or doubt). They NEVER close before the appointed time, and when I have overstayed past closing (which is actually quite often), I have always been approached in a courteous manner with a question of "how may I help you tonight", not "we are closing, now"....it is a small thing, perhaps, to note this sort of pleasantry, but the opposite is true for other stores in my experience. John, the Apple rep, knows more about Apple products than the staff at an actual Apple Store...