Best Buy
| Category: | Electronics Store |
| Address: | 18053 Garland Groh Blvd, Hagerstown, MD 21740, USA |
| Phone: | +1 240-420-8523 |
| Site: | stores.bestbuy.com |
| Rating: | 3.7 |
| Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM |
Location
Photos 99
Reviews 56
AP
Apharmd Battler
This is a typical Best Buy. By which I mean that you are pretty much going to use it as a showroom and then buy online, or (if you need it immediately) to buy there. Sales staff are hard to find and not particularly helpful. With this location in particular you should watch out for prices that are improperly marked. An item might be on sale on Best Buys website or even in the weekly circular, and not marked as such here at the Hagerstown location. This has been a consistent problem with this store in the past couple of years, often enough to be concerning.
KE
Kellie Ridgely
Bought a 55" tv tonight and they wheeled it out for me. I was alone. I opened the trunk of my wagon and the associate said he was unable to put it in my car because he could be liable if damaged and Refused to help me load it or tie it to the roof of my car. I live mins away and the tv would have been fine either inside or on my racks on top. I had to go inside, wait in line at customer service and return the tv because I couldnt physically load it myself. Ridiculous.
SU
Susan Oyler
I worked with Dustin from bestbuy yesterday to get my middle schooler a laptop which by the way he loves. Dustin is excellent. I previously needed a new work computer in May and needed something that day he was quick and very knowledgeable and had me out the door with a work computer that day! Hes an asset to your company! Just an overall wonderful experience he is excellent with customers and I will be back in the future for any electronics I need.
PE
Peggy Myers
Was sold the wrong wireless number pad. Bought a lenova Yoga, was sold one for a Mac. Returned it for one that would work, no one was available to help me find one and when I told customer service they didnt care and just gave me a refund. You would think they would find someone to help they are customer service. As I was leaving told person at the door poor service today and pretty much got a shrug of the shoulder.
CR
craig johnson
I went in there on Saturday, June 17th to purchase new tvs for our new house and the employee whos name is Jason was absolutely great. I was with my Family, and we had several questions about tvs and thanks to his help we purchased 3 of the. After a couple of weeks now of watching these tvs I can truly say that everything Jason helped us with is spot on. Thank you Jason!!!
CA
Caitlin van Dodewaard
Spoke with Geek Squad on the phone this morning becauss my husbands Samsung Galaxy S7 through AT&T was not updating. Out of 6 best buy locations I called, this was the only one to take my call and really try to help us because we had a 45 minute drive to get there. Once there, the Samsung desk was able to fix his phone immediately. Thank you!
HO
Honest Review Guy
I went to the store yesterday to buy a escort 360 Max it definitely took too long to find someone to get the device from The secured area and for me to purchase it. Sales staff is hard to find. The next day I called on the phone for another reason I was on hold for about 15 minutes still no answer I took a shower and brush my teeth on hold.
CI
Cindi Smith
Mark and Shane were the greatest to work within the cell phone department, they took all the time needed to help my mother in law who is 76 to learn her phone going from a flip to a flat screen, took their time and were so understanding and helped her learn it so well. Thank you both for your understanding and time.
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Brian J
Prices are typically higher than the online retailers. However if you need it right away they probably have it. I end up here at least once a year. Its okay but definitely not a place I want to be. However I had a good experience with the installation bay (Shane) who was very good to deal with.
TH
the_true_bossYT
Really Great! We got there just after it closed, but because it was my sons birthday, the manager let us in anyway...and locked up. Michael, (Hagerstown store), then helped us decide on a lab top computer for my sons birthday!
NO
nokillhartman
Had a simple question about a camera that two employees couldnt awnswer instead reffered me to a person working a register who was busy checking people out who also had no idea. Wasted 45mins in the store before i walked out.
AS
Ashley Angel
Horribe customer service and lack of communication. Situation is not resolved and this is the 7th person ive spoken to. After this situation is resolved they will not have my busy again. Beyond ridiculous!
AN
Andrew Hanson
No One will ever go out of there way to assist you, you have to ask them. Even then you are better off googling your question on your phone.
AM
Amber Espinal
The wait for the Geek Squad was a tad lengthy but once we were waited on the service was excellent. Fast, friendly and very helpful.
PA
Patricia Brandenburg
Employees were very knowledgeable and friendly. Store had the item I was looking to buy (two other retail stores did not).
ME
Megan Riggleman
The staff here is very helpful and thorough in everything they do! Its a great place for all your electronics needs
SH
Shane Rouzer
HUGE selection for all your electronic needs. Staff is usually available to help with any questions you may have.
AN
Andy
Fun place to browse around. Now that they match Amazon pricing you can feel fine purchasing from them also.
CH
Christopher C.
Super friendly rep behind the customer service counter who helped with our in-store cellphone order pickup.
UN
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Buena atención y mejores precios.
LO
Lorri Pollock
Great people who seek you out to answer any questions or to help you find what your looking for.
CA
Carole Pledger
Customer service was very helpful, found proxuct I needed quickly and explained how to use.
JO
Joe Lint
Selection is ok and prices are on par with everyone else. Seems better than it used to be.
PA
Paul Davis
Hard to find an employee sometimes or get someone knowledgeable of what you need.
KE
kerrie hines
Service in the phone department is great. The wait is always too long though.
MI
Michael Robinson
Clean store, I personally think some of their prices are a little high.
JE
Jesse Proctor
My computer wont even start after taking it to best buys geek squad.
KI
Kir R
Staff was very helpful and answered all the questions I had.
LA
Laraine Mendez
Very nice and friendly Cashier and Customer service employee
JA
Jamie Sue LeFevre
Geeksquad is so helpful. I really appreciate their help.
JE
Jenn Main
Love my blue rays! Always willing to help you!
KA
Kaiser zc
There is everything you need but more spensive
FA
Farid Sadeghi
Ehhh
DO
Doug Layman
Terrible customer sevice, will not return!
EV
Evo Mcp
Serviced my needs quickly and pleasantly.
SI
Sidnei Padaratz
This store here had already been better.
RA
Randy E
Expensive but nice quality electronics
IA
Ian Grant Spong
Large variety of electronic equipment.
GR
Gregory Keihl
Usually very helpful and well staffed
WI
Willy B
Was not impressed with this place
CH
chip Brown
Helpful and courteous employees.
OL
Olesya Grogg
They have amazing appliances!
KY
Kyle Staley
Fast and easy site to store
JE
Jen Johnson
Geek squad fixed my laptop
RE
Regina Ahalt
Great location and prices
MR
Mr.512 Cubic inches 8.4 Liter V10
Great customer service
JO
joe Lutz
Good customer service
JA
james lanning
Best store in the area
BR
Bradley Melnyk
Very friendly staff
AN
anthony shambaugh
Helpful employees
TA
Tate Smith
Nor Normal store
MA
Madaca 99
Sokay. Meh.
DA
david sheppard
great place
MA
Matthew Allen
Nice store
JO
john turner
Service.
DI
Dick Shoemaker
Great
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