Verizon Authorized Retailer - A Wireless

Category:	Cell Phone Store
Address:	15 Lee Airpark Dr, Edgewater, MD 21037, USA
Phone:	+1 410-956-8106
Site:	awireless.com
Rating:	3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 6

Reviews 21

April Maloney

Attempted to buy a car charger for my phone 2 times... the first time I was given the wrong phone charger... the second time I was given the right phone charger but never given my money from the one i returned( I was told it cost a little more than the other one thats why I owed them money and wasnt getting anything back)... yes, I guess its my fault for leaving and not checking my receipt, but with caring for small children its a little difficult to make sure someone else is doing their job correctly. Now I would be driving a half hour for the third time to get my money back (which Ive probably already spent in gas going to and from this place).... never again will I shop here. I hope you have better luck

Christian Dunn

Came in for a phone. Sales person up-sold us on a "special deal." After nearly 2 hours, asking all the right questions and clarifying with sales person and manager about adding another line for my father and how the phone will effect our plan, none of what they told us was true. While I do not believe this was an intentional misleading, it does point to gross incompetence and an utter lack of care. Since they are a retailer and not actually Verizon, they are unable to fix any mess that they create. Ultimately, the customer will pay the price. Go to an actual Verizon store. It would be wise to avoid this place for phone purchases and account changes.

Briana Prettyman

I went in to upgrade from an iPhone 5 to iPhone 7. I waited about 15 minutes and then was helped by Jason. He was very knowledgeable, helpful, and respectful. I also purchased a protective screen cover for my new phone and he offered to put it on for me. The first attempt left a very small bubble and he insisted on trying it again to make it perfect- which worked out for me because Im very OCD about those things. I will definitely go back to see Jason next time I need anything phone/tablet related!!

Tiffani Smith

Hands down best customer service Ive experienced, very friendly and on top of everything! Definitely would recommend to anyone & will be back for future business! Worked with a man named Jason and he was fabulous. Any questions asked he answered, got the job done and was very polite , if I could give this place 10 stars I would. Very put together!

John Chiarizia jr

Would not go here again! Sales staff just tried to push the most high end phone without listening to my feedback. Then talked down to you like you were stupid for not wanting to go with theyre recommendation. Felt like a bad used car lot. Went to verizon at the harbor center and had a great experience with them.

Joshua Thompson

Jason, was very knowledgeable and helpful when I got a new phone. He helped me find the best plan for my needs and walked me step by step in how to use it, Id recommend going here for all your wireless needs, they are great at helping find the best devices and plan for your lifestyle.

Charles Keitt

Dante Mackell has given us the most kind and patient and knowledgeable service , helping us to purchase and set up new cell phones that we can use without being high teck. he is a lovely gentleman and he deserves a raise hope and don Schroeder many thanks to dante

Melody Horton

Awesome store! Everyone is so friendly there and super knowledgeable. Somehow Jason and Dustin worked together to get me a new phone and a lower bill! I will never go to another store ever again. So sick of the lines and the headache at the corporate stores!!!

Benjamin Fach

Went to this store not too long ago. Very happy and impressed with the quality of service. Glad this was a store that put the CUSTOMER first. Making shopping and business in Edgewater great again! Others should follow...

Jessica Connell

This store is horrible ! Worst customer service ever waited here for 45 minutes and no one even asked how I could be helped and all I needed was to get my information switched from one phone to the other!

I am Squor

Really enjoyed the atmosphere and company of being in the store, reps are really nice and friendly. Store is very clean a lot of attention to detail was done, love the windows!

Ray Burkhardt

by far the best customer service I ever experienced. very helpful and polite. each and every employee takes care of all needs with no hesitation.

CALLSIGN MOWER

The guys at the store really know what theyre talking about and are very professional I wont buy phones anywhere else nowadays

Donna Custer

Jason was very knowledgeable and helpful. He had a great personality too. He is definitely an asset to your company.

Trevor Hardman

ThE WORST store I have ever been in. The WORST CUSTOMER SERVICE. Do not go here!!!! Save your money!!!! Very slow

Christopher Lippmann

My whole family all come here for our wireless and FiOS needs. Clean, friendly, and fastest store around!

Amber Warner

Everyone who works here was very knowledgeable and friendly. Will be back in the future!