Verizon

Reviews 10

CA

Caitlin McKee

My experience in the store was great when I needed to preorder my iPhone 6s and they wanted to take my money/sell me something. The representative promised that it would be to me by today (the day that is comes out) but, surprise...no iPhone came for me today. I called this location to find out what the process was for shipping. The lady on the phone advised me that until I get an email, the phone hasnt even shipped. (OK problem #1). I then said, can I cancel my order and just come in to get a phone? She responded "No, since I already preordered I cannot" (Problem #2). I then asked her if they have them in the store and she says "Due to privacy and confidentiality I cannot disclose that information." (OK, Im sorry....I have NEVER heard of this before...let me just think about this, I am supposed to interrupt my day, leave work, come to the store, and then find out that it was a waste of time because you dont have what I am looking for....how does that make sense?) Instead of arguing with her, because obviously that wasnt going to go anywhere since they already have my money and its a big secret as to what they do and do not have in stock, I politely said thank you and hung up. The tone, her willingness to help, and her interest in customer service was TERRIBLE. I shouldnt have expected more from Verizon, especially one in Baltimore city, but I just thought maybe for once I would be surprised. Nope...thanks Verizon for continuously taking my money every month, over promising, and under delivering.

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WI

William Yi

I went to the store to get a new S7 phone because my S6 was lost. They didnt have any color scheme except for the black out of the 7 different colors. This is the second time I have gotten a phone here where they had no selection at all. They said they were sold out of all the others both times. This could be true but it was frustrating. More importantly, the service rep that helped me was such a DELIGHT! Let me explain. During the whole time he helped me, he had on a pair of BEATS headphones and was blasting some hip hop through them. When I asked him questions I routinely had to ask him 2-3 times because he couldnt here me, even though we were right next to each other. He also spent the time singing along with his music and also took the time to do some online shopping for personal accessories on his tablet computer as I watched sitting next to him. I dont know how they run a store like this and survive--my assumption is that they have location, so customer service can go to pieces without true financial punishment....

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DA

Daniel Reed

I hate trafficking in absolutes, but I cant fathom a better retail experience. Went in on a Saturday around 1PM. Wait was under two minutes. David Jones, who helped me get a new phone, was outstanding. Knowledgeable and friendly without being sycophantic. Came across as trustworthy...wasnt trying to sell me a bunch of stuff I didnt want. Finished the event by giving me his contact info about learning the new phone. FYI, I recommend that both my wife and my mother go out of their way (Fells store isnt the closest) to deal with him (Mr Jones). If youre considering this store, I highly recommend it. If youre from Verizon and reading employee reviews, well run store...and David Jones is everything you could want in an employee.

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katarina abrams

I went to the store today with small backup issue and stumbled onto a heated conversation between very unhappy customer and the very tall male clerk. The customer was visibly upset trying to explain her situation while the clerk was slouching backward against the counter with his arms crossed. He did not treat the customer with attention she obviously deserved and I think only ignited the situation by being so blatantly irresponsive....... then the manager came out and was not much more compassionate; telling customer that she is offensive. Sure, such lack of basic customer service would set me on fire as well. Next time Ill drive up to white marsh.

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JO

Josh Jackson

I second Giocondas experience about staff pushing the accessories, but my bigger problem was with Keilan, a manager, lying to me when I asked if I could receive a $30 credit to my account rather than paying the Upgrade Fee. He said No. But after speaking with other associates (Sherice was very helpful, as was the door-greeting manager), I discovered this was false and that he was simply executing his discerning authority on who gets credits and who doesnt. Stick with another associate, and definitely question the Upgrade Fee (which isnt posted anywhere in the store) as it is nickel-and-dime scam only for serious customers to refuse to pay.

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Jeff Lordi

Spent 3 hours in the store as they were backing up my information to a new phone. Xavier handled the transfer of information and botched the whole process. Said I could leave with the new phone after erasing all the old data, even though it was still loading. Long story short, right when I walked out of the store, the wifi cut out and the phone lost all the data from the previous one. Went back the next day and they had nothing to say except "It was a courtesy just to back up the phone" on their part. Id like the courtesy of getting my 3 hours, my data, and my information back without the "experts" messing it up. Never going back

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A

A Private User

I went into Verizon Wireless because my phone was not working. The person behind the counter barely looked at my phone or spoke to me, but sent me a new phone. When I got it in the mail a week later, it was clear that he had not sent me the right thing. I went back to the store and the female manager spoke with me. She was extremely rude, and yelled at me for being upset. She didnt want to help me and showed absolutely no compassion for the fact that no one in the store had any interest in helping me or solving the problem. There is clearly a customer service problem in this store.

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KE

Ketaki Abhyankar

I went to this location after accidentally locking my phone (Samsung S5), and unfortunately I wasnt able to remember my alternate password. when I told the employee there, his only solution was to restore the phone to its factory settings and wiping all data from my phone. After staring at him incredulously, I went home and did a quick Google search when led me to a fast fix. thanks for nothing! to be fair, this is a review of that particular employee, Ive never done business at this location before and probably will avoid it if possible.

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Amy Metz

I have had mostly great experience. Knowledgable staff, who helped me find a company discount I didnt know I could get. Courteous and fast service. Only once did I get ignored when I walked in and was given poor service following. To be fair I do sometimes look like a homeless. Anyway I prefer this store to any other Verizon in store I am near by leaps and bounds. Just now I called the store and got a streetwise tip about buying a second hand phone and not getting ripped off. Youre not going to get that kind of service just anywhere.

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GI

Gioconda Padovan

No appreciation for clients time, the person who attended me was very pushy to make me buy accessories for the phone. Insisting in expend extra 90$ for something that I can get whenever I want, because I said no the guy suddenly said that the phone that I wanted they dont have it on stock anymore even when I asked before to sign up for my turn, he told me that they have the phone that I was looking for, after 40 minutes just because I did not want the charger, case and screen protector then there is no phone available!. Really?!!!

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