AT&T

AT&T, 1001 Fleet St, Baltimore, MD 21202, USA,

Category:	Cell Phone Store
Address:	1001 Fleet St, Baltimore, MD 21202, USA
Phone:	+1 410-782-7680
Site:	att.com
Rating:	3.6
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–5PM

Location

Photos 15

Reviews 13

Ashley Macdonald

This particular store should install waiting seats since there are always too few sales staff and too many customers waiting. 20+ minutes to wait for a representative to be available so that one can purchase a phone. All of the information that I get from the reps here is contrary to information I have received from reps at different stores. On a previous occasion, I also had a particular problem with paying bills at this store. A friend of mine had moved out of the country and had tried to settle his account before he left but AT&T still had another bill for him after his departure date. I received that bill and went to the store to pay by check. The sales associate claimed that to pay by check incurs a fee so suggested that I use the automatic kiosk (none of the disclaimers they provide at the store identify a check payment fee). I did this, used the electronic check feature and the payment was confirmed. I checked on my bank statement when I got home that day to make sure that it went through and it showed up on my pending payments. 2 months later I was still receiving late bills for this account. I find out that AT&T rejected the payment and by doing that had the audacity to charge late fees. I called AT&T and tried to make payments by phone THREE TIMES (3 different calls) before they finally accepted the payment. They also kept me on hold forever and transferred me to many different departments (customer service to collections to customer service to collections back to customer service). It had nothing to do with my bank. They just think if they reject a payment then they can charge hundreds in late fees. Im sure they do this all the time and make millions if customers dont dispute the charges.

Sherah Hurley

We purchased new phones here, but the associate didnt explain that the "free" tablet given to us required a new service plan. We ignored the fact that he was condescending during our purchase, but we didnt ignore the fact that he snuck this extra service onto our plan. We noticed the additional service plan on our account the evening we took home our phones, so we immediately returned our device the next day. When we said we didnt want it, he offered to reduce the plan rate, but thats not what we wanted. Finally, he accepted back the tablet after we insisted that we didnt want the additional plan on our account. Well, the associate never completed the return, eventhough we handed back the tablet, and we were billed at the end of the month for the activation fee and the monthly plan rate. Now Im trying to fix this mess over the phone after noticing the charges to our credit card this month for a plan/tablet we dont have.

TheRiverser

I recently signed up for cell phone service at this store. About 5 days later I received a letter saying AT&T ran my credit and that I was being denied purchases and / or services that I applied for. Thing is, I own the phone I am using and I signed up for a pay as you go plan. I recently applied for an auto loan and credit card and am working on my credit. I suspect that the associate attempted to sign me up for services I did not request, inquiring into my credit and probably lowering my credit score in doing so. Im still trying to sort this out with the "customer service" department. If you want to get serviced by people who will lower your credit score and try to sign you up for services you dont want behind your back, you need not go any further than this store.

Tisha Travaglini

If I could give 0 stars I would, because the manager & sales associates at this store did not do their job. I have a great experience at this location last summer getting a new phone (sales Assoc. Arturo). However, this Sunday I went in to get a replacement phone due to a defect with my current phone, and within 2 days (the maximum time my phone was expected to arrive) and my phone still hadnt arrived, I contacted online customer support to find that the replacement order was never made. So, Im not exactly sure what 2 sales associates & a manager were doing for about 10 minutes on the computer. Very frustrating & upsetting for sure.

Jesse Alleva

I found this to be the best experience Ive ever had at AT&T. I went in during the weekend of the iPhone 5S release and found the staff and service to be excellent. Upon entering, the security guard informed me that there were 3 people ahead of me and would let me know when a staff member could help me. One of the staff members came over to a family next to me and informed them of the iPhones available and offered some pretty good advice on re-selling their old phone. My salesperson, Fred, was extremely helpful and definitely helped me out. I was blown away by the customer service. Great place!

John Reusing

Was sold on a phone by the staff who was friendly and helpful only to find out its not in stock. How hard is keeping a stack of small boxes in the back? I run 2 businesses with large inventories of perishable items, and we manage it somehow. But thats ok, I can wait 3 to 5 business days for one to be delivered. So now a week later, I am still waiting. I was told the phone hasnt even shipped yet. My only options are to wait longer or cancel (which isnt free) and go to another store. So you, dear reader, learn from my advice and just go to any other store to begin with.

Valerie Page

Went in for a particular accessory the young man recently started there and he was wonderful I cant remember his name he put a glass screen protector on the note 5 for us he was professional and polite as well as patient I remember he just finished Morgan state and use to live in new York this young man will make all the negative thoughts about young people seem untrue he will go far no matter what he chooses because he has a charming and winning personality

Cuban Taylor

So this store is really unprofessional they prolong with everything. I been in this store for 1hr and 30mins and still have not been seen. They having personal conversations. The manager Stephen is horrible at communicating with customers. I would never recommend this store PERIOD. !!!!!!!!!!!!!!!!!!!!!!

Brian Lacey

Called to check if they have an item in stock. When I asked, the lady said "we have customers in the store right now, could you call back later?" I said "hah, I am a customer! You know what, dont even worry about it". Incredible. Will never go here again.

Tolu Joanne

The representatives are very customer friendly and patient, they actually walk u to the door, everytime you go in there. Great customer service! Best Ive ever seen!

A Private User

I could write about my experience, but a phone call should be all you need to see that the staff thats been hired here is the reason why shopping online is so popular.

A Private User

I´ve never been as disappointed with service as in that store. So if you are buying a phone choose another store. I see there is another At&t store on Light St.

Joyce Tseng

They are understaffed and NOT helpful. I went two days in a row and spent two hours each day and my problem was not solved. Go to other store!