Union Hardware

Category:	Hardware Store
Address:	7800 Wisconsin Ave, Bethesda, MD 20814, USA
Phone:	+1 301-654-7810
Site:	unionhardware.com
Rating:	3.2
Working:	9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM Closed Closed

Location

Photos 56

Reviews 12

David Cox

PLEASE, PLEASE, PLEASE DO YOURSELF A FAVOR LADIES AND GENTLEMEN AND AVOID THIS STORE BY ALL MEANS . AWFUL CUSTOMER SERVICE!!!! TODAY I VISITED THIS STORE AND SPOKE TO ONE OF THEIR ASSOCIATES, A MALE SALES CLERK AND REPRESENTATIVE, MIDDLE AGE, SALT AND PEPPER HAIR, TALL. I DO NOT REMEMBER HIS NAME. HE WAS ARROGANT AND SPOKE TO ME IN A CONDESCENDING MANNER. HE EVEN REFUSED TO HELP ME SIMPLY BECAUSE I HAVE PURCHASED SOME OF MY PRODUCTS ELSEWHERE AND NOW I WAS TRYING TO GET SOMETHING FROM THIS STORE TO MATCH THEM WITH. HE WISHED I HAD PURCHASED EVERYTHING FROM HIM OR FROM THIS STORE. WELL, THIS IS NOT HOW THINGS WORK. CUSTOMERS HAVE THE RIGHT TO BUY PRODUCTS ANYWHERE THEY LIKE. I WILL NEVER SET FOOT IN THIS AWFUL STORE. AS FOR THEIR PRODUCTS; NOTHING SPECIAL. MIDDLE CLASS AMERICA. FRANK LLOYD WRIGHT WOULD HAVE CONSIDERED IT BORING AND UNINTERESTING. THE WORLD OF DESIGN HAS DRAMATICALLY CHANGED OVER THE PAST TWO DECADES AND THERE ARE PRODUCTS SOLD ELSEWHERE THAT ARE LIGHT YEARS AHEAD INTO THE FUTURE.

A Private User

My husband and I used the Union Hardware in Falls Church all the time for small things like interior door knobs and designer switch plated to larger jobs that were part of professional remodeling jobs (like new faucets, sinks, etc.). We were out of the country for a few years, and when we returned, we wanted to do some additional door knobs and switch plates like the ones we had purchased from Union Hardware. We were upset when we discovered the Union Hardware in Falls Church had closed, but we loved it so much, we went to their Bethesda store. Enrique was very helpful, and was able to locate identical switch plates and door knobs similar to the ones we had already purchased. He was friendly, professional, knowledgeable and did not make us fell like we were keeping him from a more lucrative sale. I recommend Union Hardware (and Enrique in particular)! Go in, take a look at the nice show room and ask the staff any questions. They are very nice and knowledgeable!

A Private User

We try to support local businesses over simply shopping on the internet and have shopped at Union Hardware and found their prices competitive. We (like others writing below) were helped by Enrique Escobar, and even on something relatively small -- a bunch of knobs for our new kitchen cabinets - he found a way to compete with the online prices, while at the same time giving us an actual person whom we could go to if we needed anything. Other folks there have been equally helpful and very straightforward in their views on the relative merits of this or that fixture. This is what they do and what they know, and as noted above, we are happy to find a way to keep the business in the community.

A Private User

Excellent Experience at Union Hardware. Was looking to upgrade my master bath and Union made it simple. Had a very rough idea of what I was looking for and Enrique Escobar was able to steer me in the right direction. Mr. Escobar was able to come up with a solution that not only met, but exceeded my expectation. Prices are as good as you will find on higher end products - competitive with online quotes I had previously received during my research. Do not go to another local "high end retailer" (which will remane nameless- miserable experience- pretty much ignored me). Give Union a try and you will not be disappointed. Nathan Wayne Waldon, Washington DC.

JOANNE PINOVER

Union Hardware is outstanding. Ive used them for years for hardware and plumbing fixtures and they have a better selection than anybody in town. In addition, their service is the best. I had an issue with a fairly old faucet recently and Ross, one of the sales reps, tracked down the sales reciept and assisted me in getting warranty info. Most places would have told me they couldnt help, but they searched their data base, found the ten year old receipt and walked me through what I needed to do. Now I have a new kitchen faucet on its way at no charge. If you like good customer service, this is the place to go.

Christine Maher

I just called to see if they had plumbing parts (a stretch, I know but its close to my office) and instead of a simple no received a lecture about how I need to replace the whole fixture and they only deal with high end product...I NEED to come in and pick out a whole new shower fixture. No thank you - not sure why someone would think being completely condescending would compel me to spend tons of money. Find somewhere else, there are plenty of kitchen and bath shops around and no one deserves your money who would speak to a potential customer that way.

A Private User

Terribly unhelpful and should be avoided at all costs. They insisted I needed a certain plumbing part, overcharged for it, and then were completely non-responsive when I sought further assistance. I ultimately had to call the actual parts company, and they told me that the advice provided by Union Hardware was totally wrong. You can use their showroom to see things, but it is better to order them elsewhere. There are many better local places that are less expensive and much more friendly to consumers.

Terry Babij

I have been dealing with Union Hardware for years. Outfitted our new home and several years later had a problem and they were quick to resolve. Later had a supply line fail and connected with manufacturer. Manufacturer sent parts quickly without cost even though beyond warranty. Pays to invest in better quality products and not deal with Big Boxes.

A Private User

While the showroom is very nice. The prices they offer are higher than even the most reputable online stores. Even worse, with my order, they messed up the toilet seat, and since my contractor installed it, I was out the cost of another toilet seat. Good place to look, terrible place to buy.

Hemline Ysawa

Recently purchased door knobs and kitchen faucet for home. The intricate design and finishing added more warmth to my home. The reliability of the products is well worth the investment. The customer service awesome - the best!

R Iglesias

Please avoid this store. They are rude, condescending and unwilling to help. High prices do not match quality. Terrible customer experience, by far the worst one I ever had.

Joelle Norwood

Unbelievable Cool Bathroom Tubs, Showers and sinks. Great Selection of the latest kitchen and bathroom hardware/