The Home Depot

Reviews 3

TO

tomas ibanez

The worst service anyone can imagine, impossible to do worse. I want laminated floors and new carpet for my house so I went to Bethesda Home Depot to get both labor and install thinking it would be faster and cheaper, big mistake !!!! Ordering material and taking field measuments was all ok, the problem started after that. The total amount was around $ 3,000 and the person taking the order by phone on Sunday said I had to deposit about $ 1,000 to start the order, but, on Monday, they tried to charge the full amount for which my bank rejected the transaction, they tried several times until my bank blocked my account. They called me 2 days later saying its problem with my card , when I told them I wanted to use another card I was told to wait and left me waiting for 30 minutes, never called me back. Then I went to the store personally to change the order (since has beeen taking a long time decided to replace it with material they have in stock) and pay for material and installation. I was told that the installation will be done after 3-4 days. That day I received a call from New Jersey saying that the installation would be do after 1 month !!!!. I contact the store, it is noteworthy that call the store is a extremely unpleasant experience, people who answer the phone do so in a rude manner and will communicate with 5 different persons, calls can take more than half an hour and with the assurance that no one gives you security of knowing what they are doing. Finally ,after leaving a voicemail , they contacted me telling me that I would be called to give me a date for the installation, without having a date for sure,I decided to just got the material and cancel the installation, supposedly this person made this change. Naturally nobody called me, I was the one who called next week and they said they had nothing on schedule and have only canceled the installation of floor and if I would remove the carpet had to pay $ 100 per restocking fee, UNBELIEVABLE !!!!, I have to pay because they do not his job. Given the lack of time I explained to Laurie on Monday (person in charge) that I needed material or installation (anything goes at this time) before Thursday, she told me that carpet would be installed on Thursday and floor delivery the same Monday. Well, she called me later saying that the floor does not come until Tuesday, and they would call me before its arrive. I said ok. Tuesday 5pm, nobody called me, I called the store several times and Laurie was at lunch ,call 30 minutes later and the operator told me she did not know what was happening and that maybe she was already gone. Still calling the store until someone told me that they no had more deliveries for that day and they could not find my order!!!! Frustrated by poor service so I asked to speak with the manager, after a while the same person told me that the order was on my way ........ yes, the same person that just said no more deliveries for that day. I have a crew of installers hired on my own coming tomorrow first thing in the morning and do not have even a nail. Needless to say I hope not to have problems with credit that has to be done in my favor because I pay for materials and labor in full and now they are only going to do half of the installation. Its 6:30 pm and still no material of an stock order that started three weeks ago. Very poor service !!! Well, Laurie personally came with a helper bringing my floor at 7:30pm , that was nice!!!.(besides a piece is missing) I think they are overwelming of work but I am sorry , is what it is, was my experience , I hope they improve their service. Good luck!!!!

TA

Tasmeen Weik

Really poor customer service. Weve now had several bad experiences at the store which is why Im compelled to write this review. Starting with the latest, we placed a $6K order for 3 doors. We were told it would be 4-5 weeks but well past 4 weeks we kept getting automated emails the order was delayed. Finally we get an email from the store that the order is ready and to pay in full before they will schedule installation. We had an automated message saying the order was delayed but the store insisted it was in house so we paid. Turned out the order was not there and it was another 3 weeks before it would be delivered to the store. The manager refused to take our calls or see us when we went to the store. After threatening legal action (Its illegal in the State of Maryland to demand more than a 1/3 deposit), as assistant manager scheduled us for installation. On day of install, the front door was painted the wrong color. The installer and store windows guy both acknowledged they thought it was wrong at the store but didnt bother to do anything. I had to go down to the store. Without looking at the order (which BTW is a bunch of model numbers and codes so you dont actually know what you are getting) she says "you must have signed off on the color so at this point, all I can do is give you paint to paint it." My response was "I wanted it factory painted because the finish is baked on. I will not accept the wrong colored door." Her response was "stop being irate, Im trying to help you." Turned out, the order was correct, the factory got it wrong. To which she said "its not home depots fault". Arent they selling the product? Rather than make it right, they are still putting me through additional hoops. They wont give me a refund, wont reorder it until I personally go down to the store and re sign paperwork (because its too much to just make sure the original order gets follows), and wont return my calls or emails. Few months ago, we got a window quote. When we showed the order to our contractor, he told us to get tempered glass. So we went back and had them edit the quote and place the order. No tempered glass. Again we signed off no the order (which is a bunch of model numbers so there is no way to tell whether you are getting what you ordered). Weve had several online orders that we go to pick up and have to wait almost an hour because they cant find it in store. One time, my husband went and found the item on the shelf because he got tired after 45 miins of waiting. The store staff constantly give you attitude as if its your lucky day that theyll even look at you let alone help you. Management doesnt care (Ive talked to several assistant managers who promise to call me back and never do). Bottom line, use the store for urgent items and DO NOT special order anything.

DA

Daniel S

Lesson learned: when you want blinds installed (or any specialty service) - DO NOT GO with Home Depot! Their service is Very bad!! These guys, cant place an order correctly with their vendors, have no control of the process from ordering to installation and if they do - one hand does not know what the other is doing. While this disorganization aids Home Depot in keeping their money no matter what (they open an "investigation" and try to drag the process of refund, if you are lucky to even get to that stage). I am currently working with Philippe, Janet and including Xiomara (store manager) to get a $1200 refund for the installation that they did: wrong product arrived (however ordered correctly), wrong product was installed (some damaged), bad job, 2 months just to take measurements, poor job, installers barely know English. Just BAD job all around and they dont want to give refund, however mistakes are vivid...hope to resolve this through Orrin Burkett who is their main store manager. Bad job Home Depot, you are only good as a retail store - nothing else...and in that realm, thanks god, that we have 1 more competitor...at least.