Cummins Appliance

Category:	Appliance Store
Address:	1708 Reisterstown Rd, Baltimore, MD 21208, USA
Phone:	+1 410-484-1333
Site:	cumminsappliance.com
Rating:	4.1
Working:	9AM–8PM 9AM–5:30PM 9AM–5:30PM 9AM–8PM 9AM–5:30PM 9AM–5PM Closed

Location

Photos 51

Reviews 9

Judy Dawson

I purchased a renovated home from a CDC in Baltimore. Cummins Appliance supplies all the appliances for renovations done by the CDC. In my purchase agreement with the CDC I negotiated an upgrade in appliances; however the CDC required me to buy the upgrades from Cummins. Service from Cummins has been horrible. 1st they did not install the washer and dryer the way I asked them to – and they agreed to. 2nd when they installed the gas range and did not install it correctly and gas was leaking. I called BGE – they sent a man out and he found the leak at the range connection point. I had to pay a handyman to fix the problem with proper pipe sealant. 3rd when they installed the range they broke the electric receptacle and my handyman have to replace the receptacle. I found out about the receptacle because the range would work, then not work, repeatedly as the electric power came on and off. I am concerned that the installers may have caused the electronic controls of the range to be damaged. I called Cummins and spoke to Mr. Cummins, he told me they would not send out a repair person because they are not a certified repair representative for Samsung. He told me I had to call Samsung but relented when I told him I wanted him to come and get the range and refund my money and said he would personally call Samsung and have them contact me. Samsung called me after a week or so. I told them my story and that I wanted a factory rep to come out and check the electronics on my range. Samsung told me they could send out a rep and if they found a problem it would be repaired free of charge under my guarantee; however if there were no problems I would have to pay for the service call (starting at $75). I asked to speak to a Samsung customer service supervisor. Several days later one called me, I repeated my story and got the same response. I asked to speak to the supervisors supervisor and was told one would call me. It has been several weeks and I have received no call back.

lisa knoll

I had originally purchased a refrigerator from one of the larger home improvement stores. I knew they didnt have the one I wanted in stock and would have to order it, but after waiting four weeks, we still hadnt received it. Everyone I spoke to at the store was very kind, but no one could help me. In frustration, I cancelled my order. Thats when I remembered Cummins Appliance. I sent a request for a quote that evening and got a response from Howard Cummins first thing in the morning. The price was definitely comparable, and within a few days, our new refrigerator was installed (thank you, Max) and working beautifully. I truly appreciate how Cummins turned an extremely frustrating buying experience into something easy and painless. They know their business and how to take care of customers. Well be coming to Cummins first in the future.

Stacey Bealieux

We would like to compliment your service man whose name is George. He serviced us two times recently due to poor oven temperature control on our 20 year old Magic-Chef electric range. Unfortunately, the oven temperature controller was bad, rather than the thermostat. He answered a lot of questions that we had about various ranges, when it became clear that we should probably replace the existing range. He said that the GE Profile Dual-Fuel range would be good choice it we decided to go to gas. Also, that an electric oven had much better control than a gas oven. George happened to be in the store when we were there, and he came to us to ask about our decision. Based on his comments, that became our choice. Please pass on to George that his service customer, now has the GE dual-fuel ranges. George is a credit to Cummins Appliance.

George B

Top Notch! We were shopping for a washer. At a friends recommendation, I tried Cummins. I called Jeff a couple of times and he was very helpful answering my questions about various washers. He gave me price quotes and, yes, we shopped around. Cummins matched big box stores and were actually cheaper in the long run because their reasonable delivery charge includes everything - set up, remove the old washer, new hoses. We went into the store, looked at the washer we wanted, filled out the paperwork and were gone in ~30 minutes. Delivery was set for 2 days later. They said theyd deliver between 11:00 and 2:00. The guys showed up at 11:50 and were gone by 12:15. Their work was great, neat and clean. We wont shop anywhere else.

Claire Miller

I needed a washer and dryer that could handle heavy/bulk items. The owner of the store sold me a very expensive Maytag washer and dryer that cannot handle bulk items. It takes hours to do a load of laundry--and sometimes the machines stop in mid-cycle. I called twice for advice and was told to change a setting to fix the problem. The second time I was told to call Maytag. The owner even suggested I use my other washer/dryer in the basement!!! They actually work way better than these tecnologically-burdened hunks of junk..and they were 1/3 the price. But who wants to carry laundry up and down three flights of stairs? This guy is a salesman. Never again.

A Private User

I purchased several appliances from them. One, a Viking built-in fridge, never worked properly. After at least six unsuccessful service attempts by Cummins, I printed out an article on "how a refrigerator works". The description made me think the problem was in the evaporator and when I removed the plate in the back of the freezer to get to it, the fan blades were broken. I replaced the fan: problem solved. Would have been nice if the repair tech could have diagnosed it though. On the plus side, the people are very nice. Id buy from them again, I just wouldnt use the service group.

Johanna Eisenberger

I have used Cummins Appliances for all my kitchen (and w/d in basement and beverage fridge in family room) needs over the past 20 years both in my house and more recently in my condo which was in need of a complete make over. I worked directly with Mr.Howard Cummins, who by asking the right questions, made sure that all my new appliances would fit in the existing space. The store itself has a large selections of appliances which made it easy for me getting a package within my budget that served all my needs. Follow-up service is always outstanding! Thanks Howard for a job well done.

Tim W

Bought new Friedrich 10000 btu a/c unit. Cummings confirmed it was dead on arrival and had hard time replacing because of the store policy not to replace once removed from box and installed. Returned and replaced with a bigger 12000 btu unit. Out of box the unit had a noisy motor and fan. Cummings came out again, repaired this problem but caused damage to the coolant lines and raidator which impacted cooling performance. This was confirmed by another authorized Friedrich repair service for the unit. Cummings has yet to take this damaged unit by them back and refund the money.

Thomas Wilder

Major dissapointment with service department. On July 12, 2016 I had my sixth visit for the same problem with my stove vent. Again, they did not correct the problem and left me with a broken pop up stove vent stuck in the upright position. This problem has been ongoing since April 2016. The Service Manager has been downright unresponsive to my needs and communication has been non-existant unless I initiated it. Zero Stars. I had to give one star to activate the post button. Please disregard the star review level. Run from this vendor.