Bray & Scarff

Category:	Appliance Store
Address:	2087 West St, Annapolis, MD 21401, USA
Phone:	+1 443-808-2971
Site:	brayandscarff.com
Rating:	4.6
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 11AM–5PM

Location

Photos 60

Reviews 15

Trey Jenkins

During the Presidents Day sale, we bought a GE washer and dryer at an INCREDIBLE deal. The staff was excellent, especially the gentleman Alex who helped us out. He was very thorough when responding to our questions. One of our biggest concerns was energy efficiency. At first my significant other and I were having difficulty finding both what we liked as well as both the washer and dryer being energy efficient. Alex guided us in the right path, as we found a matching Energystar washer and dryer that we all agreed was perfect! The delivery and installation team was excellent too! They were on time, efficient, knowledgeable and out of here in no time. Unfortunately, I didnt catch their names. Thanks again, Alex and the rest of the Annapolis Bray & Scarff team! I HIGHLY Recommend if you want a quality product, quality service and reasonable pricing!

Car Ferr

Greg, the manager from the Annapolis store was recommended to me by my realtor because she was very satisfied with the service. Greg assisted me with switching out all of my kitchen appliances that turned out to be awesome. They looked so beautiful in my kitchen! Then he helped me find the perfect washer and dryer sight unseen for my new house because I trusted his judgement. I love them, they were the best fit for my space and for the performance. The customer service is outstanding and the delivery staff are excellent in what they do. I will always buy appliances from Bray and Scarff of Annapolis. I have recommended the store to my friends and family. I would tell anyone needing appliances to call Bray and Scarff of Annapolis. Thanks Greg.

Scott Thayer

I had an experience different from many. On July 9th I purchased a washer and dryer (my washer had broken) from Mike for delivery on July 21. On the afternoon of July 20th, I was contacted and told that the washer was not in and would not be delivered until July 28 (with no guarantee). My issue is that there appears to have been no effort to track the shipment and keep the customer in mind, this is unacceptable. That evening, I ordered the same machines from another company, on-line, and had delivery on 25 July. To add to the lack of customer service, I was told that I could not cancel the order without coming into the store with my card. Needless to say, I will never visit a Bray and Scarff again.

Kathleen Liedy

While David was an excellent salesperson to deal with, management has taken away any chance of my return business. I purchased a GE Profile cooktop and telescoping downdraft and upon receiving the cabinet, found they were not designed to be installed together. Management has refused to take a return of the downdraft even though it has not been installed and is still in the original packaging. I was happy to be able to shop local but I will reluctantly go to big box stores in the future to ensure that the company will support their customer when a purchase doesnt work out.

Greg Mazzella

Excellent experience! Installer Kevin and his crew were extremely professional, courteous, and knowledgeable about the product. Set everything up and provided a full briefing. Feel like I dont have to read the manual. Kevin let us know how things were going as he installed, providing information as he went. Even returned flower pots and doormat to original positions. Exact positions. Definitely a positive ambassador to Bray and Scraff.

Eric Shea

Good selection and prices are competitive with the big box stores. I have bought 3 appliances from them now and they are great to deal with. No 1800 numbers everything is handled by the salesman in the Annapolis store, except your delivery time. They do not use 3rd party delivery or installers everyone is a Bray and Scarff employee and they actually care. I would highly recommend them.

Meagan Fritsch

Bray and Scarff is amazing. The staff is very friendly, helpful and knowledgeable. The show room is beautiful and they have a great selection. Mike is great - he is willing to take all the time you need to make sure youre getting exactly the product(s) that you want. He was very helpful in explaining all the features of my new washer and dryer.

Terry W

Honest pricing, fair selection. The price was the same at the big box stores, and this was a much less troublesome. The salesman, Antonio, knows what hes talking about. Installers were great. Clifton and Bo were perfectionists. I was unable to clean the floor in the refrigerator space because my foot was broken and they did it for me!

Andy Fowler

Absolutely horrible. Spent $6000 on new appliances. Was told by the salesman that the microwave we bought would work as an in the cabinet piece. Well, apparently it wont work. And after calling this store we were told to pound sand. "If its new in the box you can try and sell it online". REALLY?!?! Thats what $6000 gets you?!?!

Elizabeth GordonBluntschli

We bought a replacement GE microwave at Bray &Scarff. Tom Mamas was very helpful setting up the sale and arranging prompt installation. A few months later the controls were lock, and after a visit to Tom Mamas again, we were set on the right track. Thank you, Tom, for your help. This is a good store to work with.

Colin Phelan

Richard called ahead the night before to tell us when he would be here and again about 30mins prior to arrival ( within the stated window) and then did a great job installing the new dishwasher and left without leaving a mess behind him. Very grateful and impressed.

Lena Bonanno

The delivery driver was excellent and took the extra mile to ensure the delivery of the new dishwasher was smooth as possible! Very knowledgeable , friendly and very helpful! Thank you Jeremy for doing such a wonderful delivery/installation!

Way to Go Club

mark had to chase down a part for me and was back in just a short time to finish the job he was extremely helpful answering my questions about my frig which I also purchased at bray and scarff

Leonard Malech

purchased a dishwasher had a little problem told manager corrected the problem right away otherwise everything was great nice people good serive GO THERE

Ian Furlong

Great selection! Nice showroom.