Verizon Authorized Retailer - A Wireless

Category:	Cell Phone Store
Address:	1301 N Airline Hwy, Gonzales, LA 70737, USA
Phone:	+1 225-331-3838
Site:	awireless.com
Rating:	3.2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 5

Reviews 23

Keri Lambert

Do not go there. The customer service is useless and rude. I went in there because my phone was not working. They did not even look at it. They accused me of my phone being rooted or routed, not exactly sure what it is called, but I have heard about it. I said it was not, and tried to explain...they interrupted me and said the phone was routed or whatever very rudely...I than said, "are you calling me a liar." They told me to get out!.....I call customer service, and they knew exactly what was wrong. I have a new phone being shipped to me this week. This is not the first time I went in there to buy something and the staff is so rude, and useless. I do not even know what they are getting paid for. Please do your self a favor, and stay away. Either go to the main office, or call customer service.

jan flores

I switched to Verizon after I went several days without service from AT&T. I can understand them having problems, but in the middle of the flood was not the time. They should be prepared for things like that. Especially here with hurricane season. I remember during Katrina we unable to makes calls, but were able to text. This time NOTHING. Hope was extremely friendly & helpful. Answered all my questions in a very professional way. They were out of the phone I wanted, she called another store to get it for me.. Rashad was also friendly and helpful. They made you feel like family instead of a customer. Also I didnt have to wait forever to get waited on! Thank you Hope and Rashad!

Travis Bell

GARBAGE!!! Clinton (big guy sales rep - Bruce Bruce) is a SCAMMER! TODAY IS FREE JET PACK DAY! BLAH BLAH BLAH, nothing extra, your bill is gonna stay the same, nothing is charged to you. BS. Lied to me in my face to make commission. Lied to me again on the phone and said "I must not have been listening". GARBAGE. The manager was in cahoots with the jet pack BS also. What they failed to mention was a $40 activation, $20 a month access fee, and $10 a month for mobile protection. "BUT your bill will level put and stay the same, no extra charges" Righttt but my bill INCREASED $120 in a month alone. Never even used the fkn jetpack. SMH. SCAMMERS

Bill Ory

The Verizon store and especially Rashad Williams was very helpful in getting my service to where I needed it to be. He was patient with my family and very knowledgeable in getting us new phones and also getting my bill to where it needed to be. Thanks Rashad and Verizon in being everything I needed in a mobile carrier and great at service after the sale.

Jamie Valentine

Do not waste your time! They are not there to help you with your phone...they only want to sell you a phone. The young "lady" who I worked with could not have cared less about helping me with my phone that was not working. She only wanted to sell me a phone and upgrade my account. There was not an option for 0 stars.

Nicole Coddington

My experience with Rashad at the Gonzales Verizon Wireless store has been extremely helpful. He has gone above and beyond for me. I will be coming to this location from here on out with any problem or concern I have with my service/phone.

Robert Garcia

Wow this place sucks stood there for 10 minutes just to pay my bill. Not one time they said hello or will be with u in lil bit. Then they cry when people talk about louisiana people. This people so rude.....

vanessa giambrone

The best ever. Im not good with phones and computers and Rashad Williams was absolutely amazing with me. Very knowledgeable and has made my switch over from att the best and easiest. Will be here until

bill vincent

Not only was he rude .....Went there for my upgrade..and the guy told me it was gonna cost 235 $ out the door on a device payment plan .. called customer service and it cost 55$...im calling SCAM..

Dedric Collins

Just called and Talked to Kourtney or Courtney..... how ever you spell it... asking about the promotion for the New Note 7 and she basically didnt want to answer any questions about it.....

Cynthia Buggage

Amazing experience in the Gonzales store. Wendel, Rashad, Kelly were professional, very personable and they know how to get a sale. Everyone should do business there. 5 star treatment.

Trent Woodard

Salespersons are forcing insurance purchases on phones and stating required by Verizon. Confirmed that this is not a legal practice. Reported to Verizon Corporate.

Dian Gaudin

Awesome person. He answered all my questions and helped me more than needed without me asking more questions. Had a wonderful time and will always come back.

Sherry Windle

I think Hope is amazing, she treated me like I was her Grandma which in my book is like a queen she is so kind and compassionate

Sarah Schmitt

Mr. Dillon helped me get a great phone. All of the staff were exceptional as they always are when my family visit here.

Jesper Holm

Was in and out quick, not super knowledgeable staff, but I knew what I wanted

Kristine Hebert

Helpful staff, parking lot needs improvements, small store.

T.B. Dixon

Sales people have no knowledge of the products they sell...

Basel Shaded

Terrible Service. Dont go there!!!!!