Sherwood Television & Appliances

Category:	Appliance Store
Address:	11756 Florida Blvd, Baton Rouge, LA 70815, USA
Phone:	+1 225-275-6900
Site:	sherwoodtvandappliances.com
Rating:	2
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–4PM Closed

Location

Photos 6

Reviews 8

Chris Alphonse

Warning...This place is a joke. Their "serivce" department is terrible. I have an extended warranty and called for repairs. This is the place they set me up with. I had a call scheduled for 4-6-16. No one showed up or called me. When I called and asked why no one showed up, they said they were waiting for parts. They have not even looked at my refrigerator yet and are ordering parts. A week later the parts come in and I had to wait another week for service. They never showed again. This time I received a phone call saying their truck broke down. Ok I understand that happens but I had to call to get them to reschedule. When they finally show up, their "technician" was there for 10 minutes. He changed a part and said to give it 3 to 4 hours. I gave it 6 hrs and it still was not working. I called their number and left a message. I received a call back quickly from a man who was rude to say the least. He was absolutely no help and told me I had to wait 24 hrs before they would do anything. It does not take 24 hours for an ice maker to make ice. It has been 3 weeks and it is still not fixed. I have called my warranty company and requested that this place does not come back out to fix my problem.

Danielle Smith

Stay far far far away from this place. Customer service at its absolute worst. There is a reason they have so many terrible reviews and I have seen exactly why. I never write reviews unless a company angers me this much. But this place is an absolute disgrace. Completely disrespectful and unreliable. They have set up multiple appointments. The first was a no-call no-show. So when I called they said they will call me during the week with an appointment. I received no call. Since I had already paid my money for a warranty I tried to still work things out so instead I had to call them back to schedule an appointment. When I talked to the owner to schedule the appointment that "they missed" he laughed at me and said "are you kidding" when I told him I was unable to make the appointment he suggested because I had to work that particular day. So rude. They missed the appointment initially...not me. The conversation went on from there with excuse after excuse and more disrespect. I have never dealt with anyone like him before. Save yourself the frustration and feeling of being used and disrespected. And STAY FAR AWAY from this sorry excuse of a business.

Wee Gee

It only took three months to get my television from broken to repaired. Sherwood constantly called me 10 minutes before they close to setup an appointment. Ive called them in the morning the follow day only to be told that I would receive a call back (which was again right before they close). So getting anything scheduled was a royal pain. Then we get to the part of fixing a television. Yes, from start to finish it took this company three months to diagnose and repair my television. I dont know how they are doing things at this store; when I do a repair on a computer, I go through a process to verify that it is in working condition before I ever give it back to a customer. Then to sweeten the whole ordeal on my, thankfully, final call with this company, while being on hold for eight minutes, I am told that my television has been fixed but they are waiting for a good date to deliver it to me. If you do business with Sherwood then expect to be put last. Expect to do all followup calls. Expect an ear full of excuses as to why they repeatedly fail to do their job.

Michelle Langlois

DO NOT USE THIS PLACE!!!!!!! AWEFUL customer service! Called because my washer was under warranty and they sent someone out and said they would order the part and it would be in in 3 to 5 business days well that was a lie I have been calling everyday since leaving message after message and no one calls you back. I called the warranty place to let them know what was going on and they said they sent the part the next day after they requested it and should have gotten it. After the warranty company called them they finally called me back and said it was because we were not living in our house because of the flood which was not true. They did finally come out after they said they would call before they came and they did not and my washer is still not fixed because they did not have all the parts. My advice is to never do business with this company. I also called my warranty place and told them to remove them from there list.

Charmaine Siciliani

I contacted the company directly as I could not get the technician to call me back. I spoke with the owner who was the rudest businessman (if you want to call him that!) that I have ever had the displeasure to deal with. Never in my life have I been spoken to so crudely and rudely. This was a Home Depot warranty call and you can be sure I got on the phone and told Home Depot warranty service all about my terrible experience. I own 4 rentals in Covington and 8 rentals in New Orleans plus properties in St. James Parish and I will NEVER use this business again. If they treat customers like this, I cant imagine what kind of work they do. I have scheduled my warranty work with another company. BUYER BEWARE!!!!!!

Chris Abbott

They were called by my warranty company to repair ice maker. First it took them a few weeks to come out then They were in and out in 10 minutes. They said the part would take 3-5 days to come in so after 3 weeks and several calls that I had to leave messages they still didnt call me back. I went to the office and asked when they were going to come back out. They said they would come out the next day but it ended up being 4 days later. The guy "fixed" the problem and went on his way. 2 days later the ice maker started leaking again. Luckily my warranty company sent me to a different company this time to fix it right. Stay away from them if you want prompt service.

Matt R

We were supposed to have one of our appliances fixed last Friday. They called Thursday and said they wouldnt be able to fix it until next Tuesday due to yhe flooding in Baton Rouge and people needing help. Fine. Fast forward to Tuesday, Sept 6. Our appointment day. Did anyone show up? NO. Did anyone bother to call us to say "were on our way" or "we have a schedule issue"? NO. Awful customer service. Weve been without a dryer for a week. Dont tell people youll be at their place on a certain day then dont even bother to show up or call. It takes some nerve to make people miss work waiting for your business to show up and you never do.

david williams

Horrible company to do business with. Brought wrong part then got a part out of truck that was not in a box and installed it. This was on a drinking water line dont know if it was a used part or even if it was clean. Technician was rude. Good luck if you ever leave a message for them to return a call. Service Manager will not call you back.