Commonwealth Motorcycles

Reviews 3

BO

Boban Sanders

Ive had more than my fair share of subpar experiences at Commonwealth motorcycles. This very last one takes the cake. I needed my valves adjusted for a Triumph Daytona. that I had recently purchased. Having had some bad experiences with Commonwealth before (someone broke my windscreen, and they replaced it with an inferior part thinking I wouldnt notice)I was tempted to make the drive to Cincinnati, to have the dealer up there do the work I needed done, My good friend convinced me to just go ahead and take it to Commonwealth and forget about the past. Mistake. This bike had some miles on it, but being a broke college, it was all I could afford. I was proud of my new bike. I brought the Daytona into the shop on a snowy day towards the end of February and it was received by the Service Manager "Chad" First of all, I have never met a Chad I liked. There is a lot to a persons name, and Im thinking this might be a part of his sour disposition. I dont know what it is about this guy, but his people skills are TERRIBLE. First of all, I work in the automotive industry. I brought my bike to Commonwealth because I wanted the job done right, I wanted to ensure my bike was running in good condition. I am honest and forthright with people when dealing with their automobiles, and I was expecting the same treatment at Commonwealth. WRONG. Back to Chad... His attitude, facial expressions, and frown indicated he was not happy to be at work. I had purchased some parts I was going to install myself ( A K&N air filter) 3 new sparkplugs and I asked Chad if wouldnt mind installing these while he had the bike apart. He gave me a hard time about it. He said "I sell these parts" and mumbled about having to charge me extra. I agreed, and left with a bad feeling in my gut. He called me back a few days later telling me my bike was "not looking too good" after asking a few more questions, I realized that he wasnt really telling me anything I didnt already know, When I went to pick my bike up, I asked to see the list of work that been performed, I asked Chad for a receipt. He then proceeded to explain the bill. I misunderstood a labor charge for the installation of the additional parts I had asked him to replace, and then he copped an attitude with me. I insisted I be treated like any paying customer, and pointed out how we had purchased FIVE motorcycles from the store. I reminded them they had damaged my bike, how many thousands of dollars I had spent there on repairs/maintenance and asked him if this is how you treat all of your customers. Before I knew it we were in a full blown argument right on the sales floor in full view of customers. At some point in the argument my bike was even called "junk" Im sorry I cant come in and purchase a brand new speed triple at this point in my life. Im barely scraping by paying for college! I saved long and hard to purchase my bike and here he was calling it junk! Inexcusable. At this point I told them I would never be coming back again, and the owner or someone in management told me not to come back! Businesses should think long and hard about how they allow their employees to interact with customers. Of course I am going to tell everyone I know looking to purchase a bike to steer far away from Commonwealth motorcycles. In a sales environment you need staff who are warm, friendly, and willing to engage with each and every person stepping into your store whether it is to purchase a new motorcycle, or some services. I wont be coming back to Commonwealth and I would suggest if you are reading this that you make the drive to Cincy, Lexington, or Indy. There you can find a shop with some quality employees who know how to talk to a customer with some respect.

TR

Travis Zilch

Ive purchased 3 bikes from Commonwealth over the last 3 years (new 2009 Speed Triple, used 2008 Hypermotard 1100, and a new 2013 Multistrada). Each sales transaction Ive experienced has been smooth and honest with no surprises at paperwork time. Tony is great to work with and is passionate about the bikes he sells. Ive only had a handful of experiences (a couple warranty issues, tire mounting etc.) on the service side, but each time the service staff (Chad and Winston) have done an excellent job addressing my needs in a professional and timely manner. Most recently I brought my Multistrada in to have a DSS Error addressed (was an issue with the rear accelerometer wiring) and to have a dyno tune performed. I dropped it off on a Saturday and got a call on Tuesday afternoon from Chad to come pick it up (theyre closed Sunday and Monday). I picked it up a couple days later (I wasnt expecting it that soon), and was presented the invoice which aligned with the estimate that was originally given to me, noted maintenance items that needed attention, and outlined the work that was performed. After paying, we walked out to the bike and Chad went over everything they did for the tune, presented the hp curve printout, how the cruise control works, and what I should expect to experience from the bike after the dyno work. What can I say other than the work they did on the bike blew away my expectations. The bike runs much stronger, with better throttle response and I havent experienced a single hiccup since getting it back. I even got a call from the guys a couple of days later asking how I liked the bike since the tune and to make sure I hadnt had any issues. These guys know their stuff. Bottom line is that everyone in the building cares about their customers and knows how they should be treated. I will continue to take my business to them, and recommend them to anyone else shopping for a bike or needing their Triumph, Ducati, KTM, MV Agusta, or Suzuki serviced.

ER

Eric Johnson

My experience with Commonwealth Motorcycles was nothing but awesome! This was my 3rd bike I was going to own but it was also my first brand new one and my first one at Commonwealth. I had stopped by initially just to check out other brands (I liked the Ducatis 899 and the MV Agusta F3) and everyone greeted me, made sure that I was being taken care of, notified me of any specials they had going but did it in a way that did not make me feel pressured. So I came back and bought. Tony had everything ready for me at signing, no hidden fees etc. I also decided to have some upfits done for my bike (quickshifter and change out another color subframe). When my bike was ready to be picked up, Tony was there and shook my hand and said thank you for the business and congratulated me, walked me back to service and got me in touch with Winston went through all the mechanics and electronics with me before I left. Not only is Commonwealth a beast of its own with the availability to sell beautiful foreign bikes, they have treated me with the utmost respect and eagerness to help. That meant a lot to me especially since this was my first new bike. I push for everyone I know to go to Commonwealth if they are looking for a new bike!