Bike Couriers Bike Shop

Category:	Bicycle Repair Shop
Address:	107 W Market St, Louisville, KY 40202, USA
Phone:	+1 502-583-2232
Site:	bikecourier.org
Rating:	3.1
Working:	12–6PM 12–6PM 12–6PM 12–6PM 12–6PM 10AM–5PM Closed

Location

Photos 45

Reviews 5

Aris Moore

I wish I could give them no stars! I just left Bike Couriers Bike Shop, on market, where yesterday I just purchased some new pursuit handlebars for my fixie and some handle bar tape, that! on the way home(not even five mints later) I noticed where the wrong size for my bicycle. I immediately called the shop and talked to jackie Green(owner) to let him know that the bars were the wrong size, everything was cool over the phone and I waited till the next morning to bring them back as they were closing in five mints. The next morning I get up and ran some arens, and in the middle of doing this I stop by the shop to return the items. Heres where customer services goes out the door and down the drain, so I preceded into the bike shop and let jackie know that the handlebars where the wrong size and that Id like to just return them and the tape, but before doing so I checked the shelf to see if they even carried the correct size, nope, and also the items I was returning where still in the original packaging unopened. So I informed jackie that I just wanted a return and I made a comment that "Its just God telling me I dont need them"(25.4mm clamp bullhorn pursuit handlebars seem impossible to find locally). Here is where jackie proceeds to give me the run-a-around about how his stores debiting system is set up in such a way that he, is going to "keep five dollars and give me back forty six" of my fifty one dollars spent!? Now I know a thing or two about business laws, and he had nothing stated/posted in his store or on the receipt stating that if you make a purchase with debit or credit you will not get a full refund. When I asked him how his debit system worked he stated that he "didnt understand he just knows this is how it works", and preceded to tell me he was going to keep my money and give me back an amount I assume(because remember he doesnt understand how his debit system works, or how much it charges per swipe for that matter!) a set amount to make up for his processing fees . At this point he is robbing me, but I didnt disrespect him or call him out of his name, and after demanding he give me all of my money back, he wanted me to leave the store, and threatened to call the police on me, before he told me to "go talk to god". At this point Ive been robbed, insulted, threatened, and feeling robbed again to be frank! and to think I have shopped with his stores, bought a expansive Jamis Commuter 2 bike(love it), and accessories. I also, recently spent thirty bucks to have two bikes inspected that I bought from Wal-Mart, that I assembled myself for my daughter and fiancé who dont ride enough to warrant spending 500 dollars apiece(its like if youre not spending thousands they dont want to be bothered with you). I should have known then to stop patronizing their business as the guys at the shop didnt inspect the main issue I had with one of the bikes. I will NEVER!, EVER!, SHOP! at Bike Couriers Bike Shop on market or 4th street, AGAIN!, and in my opinion and as !WARNING! to customers serious about cycling and looking for a good bicycle for whatever reason, look somewhere else, and dont waste your time, and If youd like to see firsthand how they treat their customers watch the video I started recorded after jackie told me to "go talk to God!". Im also filing a complaint, and posting a video on my facebook page of how I was treated by jackie green over five dollars, after he told me "go talk to God"!

Edward Mahony

You should avoid this bike shop. The own’s (Jack) expert opinion was the chain could be replaced since the rear sprocket was not worn that much. New chain slipped around the sprocket. Returned and he removed a link from the chain. Better, but still slipping. He wanted to adjust the derailed, but adjustment nut was frozen. He sprayed oil on the nut and I agreed to bring it back the next day if it continued slipping. I try riding it home, but had to walk it the 2 miles, the chain slipped too much. Return the next day and request the old chain be put back on with a repair link added. He wanted to adjust the derailed first. He said the derailed cable was worn badly and needed replaced. After cable replacement and adjustment, same chain slippage problem. He pointed out how much play there was in the derailer, indicating it need ed to be replaced. At that point I know I was being had and insisted he put the old chain on with a repair link. The bike worked fine. When I complained that $55.00 was a lot of money to pay for a repair link. He replied that he just did what I asked him to do and had no regrets on the price. At my local bike shop ( in another state) I learned that it is very common knowledge that if a new chain slips - the sprocket is too worn. The solution is to put the old chain back on or replace the rear sprocket cluster. Also a broken chain is a good indicator the sprocket is worn too. If you want sound advice on your bicycle repairs, go to another shop.

Kris Sawka

This place is HORRIBLE! I just called up there, and within 3 minutes, I was put on hold twice in a row. Once for a customer actually being there (in which I understand) and once for another phone call. Then, as I am actually looking at the tires I needed for my moped the older guy on the phone was like "Just tell me the size, I just need the size, just tell me the size." I told him that I didnt know exactly what numbers to look for and he said to call back because he had other customers waiting! What an idiot! I have never stepped foot in this store and I can ASSURE you that I will not. In literally 3 MINUTES you lost a customer. Whomever this guy is needs to be taken off of the sales floor and put in a corner somewhere with a dunce hat on. Just plain stupid to have that type of customer service. Take heed on this review, as I NEVER post anything like this unless its positive. TRUST ME, if you are looking for a new place, I would sell my moped before I took it there.

paul duffy

Rented a bike from Jack. He was friendly, obviously passionate about cycling and gave me a good deal on a KHS roadie with 105 components. A couple other customers came into the shop while he was pointing out places of interest on a map. He did a great job of making sure everyone felt like they were being taken care of, and i left with a sweet ride after about 15 minutes. His "passion" was mentioned in previous posts. I can see how this could result in him refusing to do what he perceives as a half-assed job on a derailleur, but my experience was very positive. I also only dealt with Jack. Cant speak for his staff. Ill be back in the spring and will definitely rent from him again.

Todd Ackerman

Its the place to rent when you are staying downtown. It was my second year in a row renting while visiting for the Derby festival. Only cruisers or road bikes to rent - we opted for the cruisers. All bike rental shop close on Sunday making Sunday drop off impossible. Jacky accommodated us by agreeing to pick up at our hotel Monday. We took some of his suggestions making for a great Sunday ride through Old Louisville, Cherokee Triangle festival, Cave Hill cemetery, Frankfort Ave, then down along the river. A priceless day thank to Jackys accommodation.