Starbucks
| Category: | Coffee Shop |
| Address: | 870 S Broadway, Lexington, KY 40504, USA |
| Phone: | +1 859-455-7424 |
| Site: | starbucks.com |
| Rating: | 3.7 |
| Working: | 5:30AM–11PM 5:30AM–11PM 5:30AM–11PM 5:30AM–11PM 5:30AM–12AM 5:30AM–12AM 6AM–10PM |
Location
Photos 60
Reviews 47
NA
Naftaly Sitompul
Its common here to go to the restroom with no toilet paper and if there are some rolls, they are of the lowest quality (come on guys, you are Starbucks. THE Starbucks.) - its really thin, breaks quickly, as you may see the pieces on the floor with no staff care enough to check and clean the restroom every once in a while. Well, that would be too much to ask since the staff rarely check if the restrooms have got toilet paper. It happened 4 out of 5 times I go there. Either everyone was too busy (but it wasnt really. You got pretty chatty staff, they like to talk to each other. Not so much on working) or everyones too good to be handling the restroom. Today I came, got my coffee and a bag of chips, and theres no napkins at all. I looked at the staff, and all of them were giggling, talking with each other, just nobody cares. I asked for some napkins, they looked at each other, and finally one of them remembered where they put the napkins ("theyre in the back!"), and when one of them filled the napkins container, she over filled it, looks pretty messy with napkins over flow. It looks as if the person who put it "dont have time for this". My comments come down to two points: 1. You guys can do better than this, 2. Or if you cant, there are people out there who actually want to work and can do better than you. Thanks.
AB
Abby O
Save your money and go to a more professional Starbucks or other coffee shop. With eight people behind the counter and only ONE person filling walk in drink orders, no wonder the service is was so terrible. Ive been a longtime Starbucks customer, ordering the same beverage for years. This store repeatedly tried to pass the amount of a liquid that would barely fill a tall drink into a grande cup. It seems like this store tries to cut costs by selling $4.00 cups of foam instead of lattes. Literally 1/3 of my drink was foam today. The wait time was outrageous too. Disappointed.
NI
Nicole Jenkins
Ordered a soy chi for daughter who cannot drink milk. Asked the person taking to order to make sure it was soy as we have received milk before. With an attitude he stated that they were very careful in making their drinks. The I watched the barista make her soy drink in the dairy tin. When I asked if the drink was soy she said yes and when I asked her about the dairy container she said oh, is that not okay? Actually it isnt. I called the store several times to report this to the manager who was either not there or could not take the call. Im done with Starbucks.
A
A Private User
This is by far the only Starbucks in town that can consistantly get a drink order correct. The customer service is also exceptional regardless of the time of day. I will go out of my way passing other stores to get to this one, and if for some reason things arent running smoothly...say broken headsets and a line around the whole store? You are compensated for your wait by friendly sevice, a free drink, and your order STILL made to perfection!
JA
Jacy Bunting
Not all that great and the sandwiches that I order, were very dry and stale. The frappe was just ok.................. I will just have to go to another Starbucks location. Because this location of Starbucks I feel ripped off (and I know Im ripped off cuz Im not going to get $17.28 back)..................... The harshness of reality.
DA
Danielle Sedlacek
I usually try to go somewhere else because the staff is so loud it makes it impossible to study. Also they always seem out of things. I ordered a bagel and cream cheese and they didnt tell me until they slid my card after that they were out if knives.. the manager needs to crack down on her staff and get organized
MA
Matt Olsen
Ive visited this location three or four times. The drive-through is consistently slower than average. While Im not someone who is typically in a hurry, if youre looking for fast service I would recommend a different Starbucks. Plus, getting in and out of here is tricky with the narrow entrance and traffic flow.
A
A Private User
Go downtown. Every drink Ive every gotten at this one is wrong, and they screw you on the amount of coffee. Cmon, its $4 for a medium--you can fill it up. I just dumped a Venti mocha down the drain. Starbucks should spend some of that 1000% markup on training their employees better.
CH
Chelsea Trosper
Save yourself 20 minutes in the morning and just walk in. The drive through is painfully slow. If youre cutting it close before work plan on being late. The staff is great, always peppy in the morning. Ive never had a drink made long, just slow drive through service.
AN
Angela Zipf
Went through the drive thru, asked for light ice and they put so much ice in my drink that I could barely stir it and the drink leaked all over me and my car! Tried calling and no one answered!
SA
Sarah Mudd
I come through the drive through almost every Tuesday for a hot tea before class. Its sometimes a little slow to get through the line, but the staff are always so friendly and funny to boot!
BD
bdriving1
Chai latte yep! Customer service at this location is terrible. It is almost as if they think it is a privilege for me to shop there.
EZ
Ezra Haggard
My latte was blended perfectly and my sandwich Bread wasnt over heated, which, makes the inside hit and the bread aoft.
WI
Winston Love
Baristas here are great about getting your drink choice the way you want it and they handle the morning rush very well!
ST
Stanley Sobotka
Definitely not a friendly atmosphere when you walk-in they need to get some lessons from the Versailles Road store
JO
john howard
Great coffee/espresso ,good foods and worth a short wait. Drive through is often busy but again , worth the wait.
J
J Woo
this starbucks is great if you live within walking distance, but the parking lot entrance/exit is a nightmare.
CH
Chelsea Hunter
Pretty sure they didnt put matcha in that seasonal drink I ordered that was centered around it
RO
Robert Lodder
I had a Passion Tango Lemonade. It was served promptly and tasted great.
GO
Go Tread
Always busy, slow and sometimes sloppy. Getting in and out is a pain.
ME
Megan Neal
Staff is very friendly and they make the best flat whites around!
BE
Ben Anderson
Great when the line is short! Very popular Starbucks
LA
Lauren Reese
Very small inside but I still love Frappuccinos
RI
Rick Johnson
dont go inside will be ignored. staff sucks
AN
Annie Allen
Excellent service, extremely genuine staff
AN
Andrew Rózsa
friendly, fast, not crowded, free WiFi
DA
David Lawson
Very friendly staff. Fast service.
A
A Private User
Exceptional service consistently!!!
CH
Christo S
Good place to get coffee I guess.
JU
Justin Powell
Friendly staff and great hot water
KE
Keith Pond
Its a Starbucks. Always quality.
LE
Legend Adigrat
Has a good view and hospitality
VI
Vivian Dray
Best coffee and tea there is!!!
MA
marcia hurlow
Very nice, standard Starbucks
LE
Lee Jones
Very laid back for Starbucks
BR
Brian Preston
Great location, great people
MI
Michael Kollar
Server is fast and friendly
ST
Stv e
Hard to get in and out of!
JE
Jeffrey Moore
Always the best coffee
ER
Eric Martinez
Quick, easy, pricey.
RI
Richard McCameron
Love that flat white.
AL
Alex Estrada
Par for the course...
A
A Private User
Worst coffee in town
RO
Rodger Liley
Best SBs in town
YA
Yashwanta K. Thakur
Its closed now
EL
Elias Abughazaleh
Fast service
AN
Anais Cheyenne
Its alright
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