Sears

Reviews 16

B

B Dub

Wow... so theyd rather lose a big sale than let a customer decline applying for their store card, rewards program and extended warranty. Apparently, my own credit card and willingness to buy werent good enough to just shut up and complete the sale... Well, I "thought" I was going to purchase a washer & dryer pair for nearly $1,200. The sales lady kept annoying me trying to upsell me, but I already was dead-set on my selection. Plus, she clearly had no actual product knowledge, proven by some of the most-ignorant things Ive ever heard, as she attempted to persuade me towards "better" models... Then, heres the kicker: she *REFUSED* to continue typing up my sale unless I did *ALL* of these following things (not just one or some---ALL): 1) apply for their Sears/Kmart credit card, 2) enroll in their rewards program, 3) purchase an extended service plan. I dont need nor WANT any of that ****. This experience had to have been worse than buying a used flood car by one of those snaky dealers on South Broadway! I did not demand to speak with a manager. I did not need a new washer and dryer pair THAT bad. I already knew I was DONE. Do you really train your salespeople to make their customers believe they are OBLIGATED to apply for all these nonsense extras before completing the sale? And that they cant walk away from a sale? Get real! The last time I checked, this was America... Now bless her heart---Ill give her this one benefit of a doubt: I bet she was not keeping up with sales of these worthless extras, and thats why she was pushing them on me so hard. They must keep up with unrealistic (and pointless) "goals" set by some greedy, clueless D-bag at their corporate office (I aint stupid). I was her next prey, but she picked her battle, by rather LOSING the sale entirely than completing it and getting dinged for not selling those worthless extras with it. And thats really sad. Any retailer who imposes that kind of nonsense upon their salespeople (and thus upon their CUSTOMERS) doesnt need any of my business. So, congratulations, Sears---you lost a $1,200 sale over really stupid, desperate, pushy, sucky-attempts-at-guilt tactics, which clearly are not going to save you from your imminent demise. (They only further pissed-off this smarter-than-average shopper who doesnt put up with bull**** and who will NEVER step foot in any of your stores again.) People are right---youre no longer relevant in these times. I hope you continue shriveling-up. And I feel most sorry for your employees. They deserve much better.

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A

A Private User

Sears is now dead to me. I set up a delivery on a Thursday. First of all, they showed up an hour after the appointed time. Then, the person who originally set this up never told me it would take an hour to set up the treadmill. It gets better. One of the delivery guys then hurt himself and they said they would reschedule. That is totally okay, but I was over an hour late for work because of all this. I was told that they would be out here on Saturday to assemble the treadmill. I was told to expect a call after 6pm on Friday night. I failed to receive the call so I called at 7pm and was just told that the deliver is set for Sunday. WTF?!?!? I was told Saturday. So, yet again, my plans change. I tracked down the number of the delivery people. I escalate to a supervisor and am finally told, there is nothing we can do. Really? I dont believe you. You could have not scheduled me for the wrong date. Look around, there are tons of really bad horror stories. Save some money and go to pretty much any other store like Home Depot, Lowes, a sporting goods store, or best of all, just go to Amazon or some other online store. At least there is no one there to burn you. I am done with you Sears!

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ER

Erin McGuire

I bought 2 pairs of girls dress shoes. the first pair was missing the prong on the buckle, and I exchanged them. Replacements are already wearing down and shes literally wore them a handful of times. The 2nd pair the elastic completely pulled out from the shoe during 2nd time wearing them. I took them to store but they had a 30day policy, and it had been 32 days so they wouldnt exchange, even though you could clearly see it was a manufacturing defect and they looked new still. I will never purchase shoes here again. Very disappointed. Not only that me and the lady in front of me waited for about 5 minutes while her and the customer in front of us complained about their job (he obviously worked there as well but was off).

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DA

Daniel Hollenback

Honestly I dont usually ever review badly, but this place was special. I asked a worker where a stud finder would be, he said he didnt know what that was. He didnt find someone else to help me. That was it, he just didnt know what it was haha. I asked him where the nails were. He didnt know but pointed me to the small parts section of the store. She didnt have nails either. Left and went to ACE hardware.

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CL

Clay Worley

Lazy employee in the mower parts area. The gal was too busy to talk on phone to either boyfriend or baby daddy. She couldnt help to get what I needed and it was a simple ordeal. Gave her the correct part i needed and kept telling me I was wrong but I know what I needed. Wont by from that store again for parts, Ill pay little more from the auto part store or even Lowes.

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A

A Private User

Watch out - we recently had two tires replaced and while they were working on them, they called and said we needed a radiator flush because our fluid was black. We said no thanks, but when we got it back we found oil had been poured into the radiator reservoir. The coolant in the radiator was green and clean. We will never use Sears again.

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CA

Candy Thompson

I am soooo sick and tired of the sales associates forgetting to remove the ink security tag from purchased items. Someone needs to write a program into their check out software that doesnt let the sale proceed without verifying that the tag is removed. A simple fix and much better customer service. Im pretty much done with Sears.

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AM

amber schaffer

Was looking for something, asked for help from two separate associates, STILL it was too much for them to walk me to something that I had to search for. It was back in a far corner. Thank you for wasting my time!

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DA

Dakotah Gillmore

I called five times to multiple departments, including customer service, and not once did they answer. Its literally customer services job to answer the phone and talk to customers and they cant even do that.

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JA

Jason Nunez

Satisfied because the item was three days after the 30 days return policy and it has not been open has not been tampered they denied my return which is a bunch of baloney

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AL

Alexander Cruz

Es muy biena app la recomiendo q la bajen le doy 5 estrellas

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JO

John Cooley

Standing at the checkout counter waiting for help as I type this. Might have been faster to go somewhere else but Im waiting on a repair.

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MA

Madern Chicano

Customer service is nice, they are slow on things but they do try and help you with whatever it is you need help with.

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EL

Eldon Garnett

Its an all around store close to home

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AS

Ashley Ingram

Great prices on everything

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T

T Tnt

Had what wanted

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