Bike World

Category:	Bicycle Store
Address:	6600 Douglas Ave, Urbandale, IA 50322, USA
Phone:	+1 515-255-7047
Site:	bikeworldiowa.com
Rating:	4.8
Working:	Closed 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 9AM–4:30PM 12–4PM

Location

Photos 27

Reviews 17

Andrew Smith

My wife and I both bought new road bikes this summer from Bike World. She got a Giant Avail 5 and I bought a Trek 1.1. On her first day, she got a flat, and Bike World replaced her tube for free. She also took my bike in after a couple of months of riding and they tuned it up and replaced a failed part for just the equipment cost. These folks are the opposite of a "bait and switch" operation. After you become a customer they exceed expectations. I am so pleased with their customer service that I look for excuses to do business with them rather than order off Amazon, etc. If you are a novice cyclist and want to make your first purchase, you absolutely want to buy from these folks, get a professional fitting, and establish a great relationship with a reputable Local Bike Shop.

Sarah Banks

I have missed this place since moving recently. In my opinion, its the best shop in the area. I tried two bike shops in Ankeny, which will remain nameless, and they didnt compare to Bike World. The customer service is great in all departments. I had an expert bike fitting done here that eliminated my weird aches and pains just in time for Ragbrai. Their staff also fixed bad tuneups (done by two shops in Ankeny) in seconds and for free when I was ready to pay for it. They easily replaced the lock on my bike rack when the key broke off in it. They also have the largest selection of clothes, bikes, and gear. As someone thats been burned by bike shops, I can say I highly recommend Bike World!

Michael Orendorff

We visited the Urbandale site of Bike World and received fantastic service -- the first person listened to the purpose of our visit and introduced us to the correct person to help us. We were in town for the 5150 US Championship triathlon and I needed to further my education about carbon frames. Though we were upfront about the extreme unlikelihood of a sale that day, or any day since we were from another state, Thomas Davis spent a lot of time with me setting up two Trek bikes on a trainer to determine best fit. It has helped me greatly as I do my pre-purchase research.

Jesselyn Grimshaw

My Boyfriend and I went to Bike World in Urbandale looking for two intro hybrid bikes. Our associate, Matt, was extremely helpful. We ended up with two Trek 7.2 FX bikes, but Matt gave us our options, didnt push us to buy something more expensive, and made the entire process extremely easy for us. He even came outside and helped install our new bike rack on our car. Overall, really good experience. We will definitely go back to Bike World again and if/when we want to upgrade bikes.

Dustin Ehret

These people are so nice! They are extremely friendly, I recently went to the Urbandale shop to buy some tools to change my crankset. The person at the store was kind enough to let me use their shop to do my own maintenance. They really go the extra mile to make you feel good. I am usually the type of person who buys from whoever has the cheapest things, but the amazing customer service has made this become the only place from which I buy my gear.

Ryan Peterson

The Bike World team is great! I have been going to this shop for the past six years. I recently purchased a new Trek Emonda - Tom helped me out tremendously through the entire process! I spent three hours testing various models, discussing pros and cons and he helped make sure I was getting the right bike for me. To top it off, we spent another two hours making sure the fit was perfect. Highly recommend!

Trent H

Matt was extremely helpful, informative, and clearly explained what my bike needed. There were able to fix the shakiness in my wheels for a very reasonable price, and in a very timely manner as well. He was even able to adjust my brakes for free right on the spot! Very obvious that this place prides itself on an excellent customer experience- I wouldnt hesitate to drop by again. Well done!

Georgie Libbie

The Urbandale Bike World is my favorite bike store! The staff knows me by name, they are helpful and really know their stuff! They are also trustworthy....I feel confident that I wont be lead astray! I also love the atmosphere! The couch, fireplace and free coffee make it a great place just to hang out and soak up all that bicycle-goodness in the air! I highly recommend this store!

greg bellville

Favorite/most enjoyable bike shop in Des Moines. Everyone there is very personable and has always taken the time to get to know us and make sure we have the best experience in the store and after the purchase. We even go there sometimes just to test ride bikes and they are always very encouraging about it, and never have made us feel like are less important than other customers.

A Private User

Excellent experience. They were extremely helpful. I had a bike emergency and they were able to sneak me in on a busy day. The staff is very knowledgeable and I accredit a large majority of my ability to set up and maintain a bike to their excellent staff. Thomas Davis was who helped me when I went in and I would recommend him to anyone no matter your situation.

Stephen Mosqueda

Hello, I brought in my tandem bike to get a new drive chain and the back derailleur. It was last minute so I left the bike and Bike World sent a text about a couple hours later. Awesome. I really Like Barr too but because this store is so close to me it now will be my shop. The prices are fair and the people and very nice. Thanks Stephen Mosqueda

Matthew Anderson

Went in looking for a road bike. I got some great help got to test a couple of bikes out to figure my size and I will be coming back to get more stuff to upgrade my bike. Im happy that that they didnt try to push me for something way pricey to just make a sale like most stores do. Keep up the great work and thank you very much!

nicol9585

Awesome friendly folks, always willing to help and listen to what type of bike you want or give advice on a bike based on your life style, and of you dont see what you want/need or have something custom in mind you can hi down to their wharehouse on Hickman and the guys will hook you up with what ever speaks to you.

Ben Bjork

I purchased my Surly Disc Trucker a couple years ago, and had another bicycle (purchased online) assembled here. The staff at Bike World has always been good about helping me with simple tuning and newb questions I come up with. I would definitely come back for future bicycle purchases and service.

Andy Walsh

Ive now bought 3 bikes (Mark in Urbandale) from Bike world service before and after the sale is always exceptional! As a owner of a bike friendly business myself I have great respect for how much support the Ridgeway family gives back to trails and cycling in Iowa. Highly recommended.

John Moore

Really, really awesome customer service. This is a shop that really takes care of its customers, no matter if youre a committed, advanced cyclist or someone just looking for something simple. Ive encountered some big time attitudes at other DSM bike shops, but not Bike World!

Kendra Pamerlee

This is our second big purchase from Tom at bike.world and every time he goes above and beyond ! Wouldnt go anywhere else. As a woman its important to not feel.like Im being taken advantage of and if anything I feel he has always given extra discounts and advice! Thank you!