Foster Appliance

Category:	Appliance Store
Address:	1920 S Gilbert St, Iowa City, IA 52240, USA
Phone:	+1 319-338-5489
Site:	foster-appliance.com
Rating:	3.8
Working:	8AM–7PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 9AM–4PM Closed

Location

Photos 52

Reviews 16

Mary Willie

Worst, most expensive service ever. The first time I called them regarding my dryer, I was told that they were too busy with new constructions to service anything that theyve sold. Maybe if I called back in a couple of months they might have time to service appliances theyve sold. This time I paid $129.95 for a service call for my Maytag dryer and the tech was in my house less than 5 minutes. My dryer still didnt work. When I called back, the person I talked with told me that I needed to clean the outside vent. I told her I had already done that. I also asked to have a different tech make a follow up call. The same tech was sent. Again, the problem was not fixed; and, again the tech never even opened up the inside of the problem to diagnose the problem. I hired a professional duct cleaning service to clean the outside vent because thats what the tech said was wrong - not sure how he knew since he didnt even open the dryer and look inside. The duct cleaning company told me that the vent was not the problem and it was not blocked. I talked with the service manager, Garret Watkins at Fosters. He told me that it would cost me another $129.95 if I wanted them to come back and actually open up the dryer to diagnose the problem. Not going to happen - I have zero confidence in their ability to fix anything. The only thing they seem to do well is charge $129.95 to drive out, walk in the door and turn around and walk out. I would never recommend Foster either for purchasing an appliance and definitely not for service. Cant believe Maytag/Whirlpool even allows Fosters to carry their brand.

Erin Fitzgerald

My fridge quit about a month ago and it was in and out of working. I tried to fix it myself but gave up. I called around (Hammes never even called me back) and Slager in Iowa City(who does not fix whirlpool) recommended Fosters or the Appliance Barn in Kalona. The AB was too expensive (although the receptionist was nice) charging $89.00 for 30 minutes of looking at my fridge and then $12.50 every 15 minutes after that... I called Fosters and they had a service guy to my house the next morning. He called ahead, met me on time, was friendly and fast. There was a $75.00 fee for as long as it took him to figure out the problem, and then they charged me labor and parts to repair the thermostat. The entire repair took less than 24 hours and was split between two afternoons on my schedule. I would HIGHLY recommend them and their great service, and would call them again if anything else decided to break on me. I was also given a 90 day guarantee, and if they didnt fix the correct problem the service agent said he would come out again free of charge. Great service- great technicians = a happy customer - thanks!

Lee Burress

After reading a number of favorable Google reviews, I was excited to find a good local company to help provide some advice about fixing my washing machine. However, after learning what they thought was wrong with the washer, I chose to wait and mull my options, and considered our encounter over for the time being. Much to my surprise, I was disappointed to receive a bill for the service call, which was not discussed at any point during the setting of the appointment. While sort of thing is perhaps expected, if uncouth, I find it absolutely deplorable that their 10-15 minute visit cost me $100. I certainly wont be going back to them if I do decide to pursue the repair to my machine, which is already costing me well over half the value of the washer.

Tyler Rasmussen

Ive actually never written a review of a business before, but I felt compelled to recommend Foster Appliance after a recent interaction with their service staff. We had trouble with an appliance. The representatives from Foster quickly alleviated our concerns and sent service to our residence in a timely manner. Better yet, the Foster team saved us a lot of money and were completely friendly throughout our whole experience. I highly recommend Foster Appliance to anyone in need of an appliance or servicing of an appliance.

Jay Jung

Just like last time, Gareth, the service manager, was more than willing to help with my dryer issues, which he only charged me for the part after helping me pinpoint the problem. Ill buy all my appliances and get all my services from this place in the future. All the people in the store are very friendly. Thank Gareth. I fixed my dryer problem very easily thanks to you. Its working very well now.

A Private User

It was easy to schedule an appointment to get my washing machine looked at, the guy was on time and clearly knew what he was doing. They called me the next day with an honest quote and when I said no thanks (it was much more than what I was hoping) they only asked once if I wanted to talk to a sales rep. Overall good service and nice people even though I didnt end up getting a repair.

C Andrews

I called the store to get some information about a used refrigerator. They asked if I purchased it there, and even though I didnt he still answered my questions politely and with more knowledge than I had received online or at any other stores. I was very impressed.

mark hartung

Over the phone I was told $70 for service call. When I questioned $120 fee to replace a freezer fan I was told $50 for an estimate. I paid almost $200 for a 10 minute job. Not going to call them again.

Benjamin Brozene

In addition to being a great appliance repair place, they also hook us up with boxes to make obstacle courses in the yard for the kids. Great place run by great people.

Aaron Van Noy

Small selection of appliances. But friendly staff. I didnt buy anything. They arent a big box store and that is truly their charm.

A Private User

I am happy to see this locally owned business survive the 2008 flood. Beautiful new showroom!

Hunter Nierman

Great team over at Foster Appliance! Friendly local business doing good.

lerickson62

Fast, friendly and competent! My old dryer is working like a charm again!

John Ira Thomas

Good folks, good products, good service. Recommended.

Rosemarie Conner

How did you get my mobile, "aka" cell phone number.