A Tech Easy Living Store

Category:	Security System Supplier
Address:	10401 Hickman Rd, Des Moines, IA 50322, USA
Phone:	+1 515-276-5040
Site:	atechels.com
Rating:	4.6
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10AM–3PM Closed

Location

Photos 87

Reviews 11

Susan Conner

I loved the ease of meeting with a representative from A Tech Easy Living Store and discussing the products available. I also loved the ease of getting our central vacuum and security system roughed in and scheduled quickly. Everything done within a week and a half! What I found less than satisfactory was having our central vacuum and security system installed. I called our rep to say that we wanted to go ahead with installation. I told him everything we wanted and was told that their scheduler would call me. I didnt hear from the scheduler for a week and at that time I called her. That was disappointing and there was never any apology from her regarding my having to call her. (This ultimately made installation take two weeks instead of one). The installers came when requested and the central vacuum was installed exactly as expected. The security system seemed to be installed but we were left no documentation as to how to use it. The installers came Tuesday morning and I waited until Thursday and then called our rep (I waited hoping someone would call me). Our rep had to talk to a couple of people but then called me back to let me know that the installers thought we were hooking up the system to a phone line and since we didnt have a phone line they didnt do the entire installation. I can handle confusion, what I cant handle is not informing me of this issue. Two days after installation and no one bothered to call and inquire about this? Really. I told our rep what we wanted (the same as we had requested before - no hook up to our nonexistent phone line). He told me that the scheduler would call me to set up a time to go over the system. I told him of the issue that we had had previously and he told me she sat just behind him and that she would call me soon. When I hadnt heard from her in over 24 hours, I called our rep again and he said that she was out of the office that shed call me Monday. Instead, I was called late afternoon on Tuesday. Was asked if the installer could come the following day. The answer was no. I was told that installers can only come between 8-9am, lunch time, and the latest is 3pm. She inquired after having lunch time work, in which I said no that my husband and I both work and the response from her was, "Well, cant you come home for lunch?" This was snippy and rude in my mind. We finally found a time that wouldnt cause my husband or I to have to miss a half day of work - which ultimately was good because the installer only had to be here for 15 minutes to finish installing the system and give me the instruction booklet which we would have appreciated the first time that they came. I love the products just am VERY ill-impressed with the scheduling and customer service from the scheduling department.

Sean Sellers

wish every home repair could be this easy!!! My central vacuum was having issues, burned out motor, poor connection and an outlet issue. The technician called me a bit early and said he was ahead of schedule, perfect! He was waiting when i got there, diagnosed it in about 10 minutes, I asked how long it would take to get the parts, he said he had them on the truck! I thought maybe they were generic, but when they made the appt they asked what model. He made the right diagnosis and fixed in about 20 minutes! Couldnt really ask for much more!!! The only remote downside was when I called on saturday the lady asked me to call back on monday. Great service and a great experience!

Jo Owens-Lovett

I have hard wood floors and Beam has a attachment I bought it at the store and it is a God send I simply love it, it is a dry mop on the vac! Amazing! Im buying a spare mop when I go back! I bought my vac at Van Berkums in Pella (Where I live) never will I go back there, they sent my head out for as a loaner and gave me some one elses. How is that for doing business! We argued for a long time about this and was getting no where she kept saying that it was my head, I will never go back there to buy anything! Im 60 minutes from Des Moines and I will take my vac to be serviced at the Easy Living Store anytime!

John Mauch

We have had our Beam Central Vac for over 15 years and absolutely love it! It is convenient, easy to use and best of all - keeps the dust out of the home!. We have had very good service when we needed it, we replaced the motor in the unit once (very reasonable) and had replaced the power brush handle once. Pretty good for a unit that is over 15 years old! The folks at A Tech Easy Living Store are knowledgeable and very willing to assist in any way they can. Highly recommend visiting the store! They have LOTS of items that can make your life easier in your home!

H.A. Gross

Great products! Exceptional Service! I was out of idea for what to buy my wife. I stopped at The Easy Living Store and they had all I needed to make her happy. I would have never thought of a self opening garbage can as a great gift idea, but they said she would love it and she did! I was amazed at everything the store had to offer and how helpful the staff was there. I will go back.

Private User

They pre-plumbed my house for Central Vacuum and when i went to have the basement finished, the plumbing fittings were falling apart. They did not glue several of the fittings. When i contacted them they wanted to charge me to come fix it. They claimed to have a lifetime warranty on their vacuum installation/ pre-plumb but wouldnt even stand behind their poor installation.

Chandler Faldet

This is the perfect place to go when you have no idea what to get your relatives for Christmas/birthdays. They have fun gadgets all the way up to amazing electronics. Their customized closets are also something just about anyone can use. Who doesnt want to save some space in their home? Stop by and check it out sometime.

Maureen Mitchell

Todd did an awesome job getting all the components into our basement home theater system that my techy husband wanted plus making it easy for me to run with only one remote. We are very happy! The guys that came to install the systems were polite and patient with me and took time to explain how to work it all!

Jacob Burkhart

ATech is a great company to work with. Todd T. works hard to ensure your project is completed on time and on budget. He has great attention to detail and has many solutions for many different areas of your home. The Company has been around for a long time and has a great reputation in our community. Thanks!

Ernie Moore

A Tech Easy Living is the "go to" place for my organization needs. They have items I didnt even know existed that solved my organization needs. And the service is impeccable. They are very attentive and help me find what I need to solve my problem. Coach Moore..

Nick Gelormino

Easy living best describes the results you get from this store. From hi-tech entertainment systems, whole house vacuums, closet organizers and much more...this store has it all. And for kitchen gadgets and accessories, they are well stocked.