U.S. Cellular

Category:	Telephone Company
Address:	905 25th Ave, Coralville, IA 52241, USA
Phone:	+1 319-341-6050
Site:	uscellular.com
Rating:	3.2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 12–5PM

Location

Photos 9

Reviews 15

A Private User

My husband and I went in to the service center, in Coralville next to HuHot, today because the speaker on my Samsung Galaxy S phone quit working and Im also not receiving calls. Multiple times people have told me that they tried to call, but no missed call would register on my phone. The service technician told me he could try running an update which would probably help with the issue of not getting calls and that it would take about 15-20 minutes. So we left and returned about 20 minutes later. We picked up the phone and he said the upgrade was done, and as far as the speaker not working I could either upgrade to a different phone or send it in for repair for $50. We chose to wait and think about it. In the car on our way home I started looking through my phone and realized that all of my work files were gone, all of my text message history was gone, and all of my apps I had downloaded were gone. We called the store and they told us that when they run the update, the phone is reset to factory settings... It would have been nice if someone would have told us this BEFORE we agreed to the update. The person we spoke to when we called back said we could try downloading the apps again and maybe my information would still be there. So.. I guess Ill spend the majority of my day re-downloading all my apps. I doubt my info will be recovered, though. And, I guess Im just out of luck as far as all of the information that was saved in my text messages goes.

Erling Anderson

Ive been a US Cellular customer for over 15 years always with 3-5 phones. This store did have had some waits in the past. Waits are frankly only aggravating when nobody knows who is next so people crowd around. Recently they started having somebody take names as people come in which is a fabulous idea. They have remodeled and enlarged and Im not sure they even need somebody taking names they are so fast. One feature of service that most people probably dont notice is that when a customer representative starts working on your issue, they never, ever act like they are rushing to get you out of the store. They are focused on you alone. When you are the customer, you are their customer and they intend to answer every question until you have no more issues. Period. Total focus on you, the customer. Plus they are efficient in getting things done. Cell phones are complicated and continually evolving. They sometimes have problems. Thats life. They are great inventions. Want to go back to AT&T with an overpriced single land line? Want a 30 second turnaround time like McDonalds? Want real hassles and expenses? Get a European cell phone plan.

Kam Kendall

I had been having problems with my phone, but wasnt able to get to the store until 20 minutes before closing. I work retail and know how annoying it can be when customers come in close to closing times. I apologized to everyone there and asked if theyd still be able to look at my phone quick. After figuring out the problem, I eventually decided to purchase a new phone. I said that could come back the next day to do it, since it was almost closing time. However, Sarah was able to activate my new phone in less than 20 minutes that night and she was super helpful, accommodating, and polite. Thank you, Sarah and to US Cellular!

NikolaiXander1

Service is great! Once you wait in line. With the recent billing mix ups, plus a lot of messing up by a local rep, I now owe like $600 (by surprise) and I was without service on one of my phones for like 3 weeks. Overall they are okay, but considering how frustrating it is when things go wrong, I can now confidently say that Id pay more if I didnt have to deal with the things the others mention in the other comments. (ALL of these things are true) :(

A Private User

Every time I go into this US Cellular store location I wait at least 15 minutes before getting any type of service. When service is finally rendered it is satisfactory but the wait is always very aggravating. The wait is not time relevant either. Ive come into this store at all different times of the day and there is always a wait. Very annoying considering how much people pay for US Cellulars service.

Dick Huff

A place that does not honor what their represenatives tell you. I feel that isnt good business. Plus you keep customers waiting waaay to long. I feel that next time I need a different phone I will probably check with a different provider because of not getting what I was told at the time of purchase.

Jeana

The service is fine enough. I dont like U.S. Cellulars corporate customer service at all, and it isnt a very good value considering you pay a lot for not very much data. The first time I came here, the guy that helped me was awesome! I remember him saying it was his last few weeks there.

G. Martens

These guys are GREAT! So much fun even with the hassle of getting a phone upgraded! Cory was our customer assistant. Awesome personality! Nick was also a great help. And the manager Jeff is very personal also. Im not even a US Cellular customer, but my wife is!

Cheryl Barnes

Great customer service. Went into this location to return a Samsung Note 7 and even though this was the first one that had been done by Kurt at this location it was a trouble free exchange for another phone and case. Thank you Kurt!

Michael Augustin

Slow as hell! Manager just walking around saying there is a 10-15 min wait. 45 mins later still waiting! Terrible

Maurice Davis

I am not a fan of the manager at this anytime. Promises the world but rarely delivers

James R

It takes a very long time to even get help every time I am in here.

ROBBIE SCHWENKER

Competitive pricing and great reception in Iowa.

Nicholas Merulla

Very helpful

Derek Gorsch

POOR -