Dr. Tavel Family Eye Care

Reviews 4

A

A Private User

DO NOT GO TO DR. TAVEL! First of all, this is a chain of eye doctors throughout Indiana. The Dr. you will see in Muncie is Dr. Jones. Dr. Jones is one of the worst Drs I have EVER encountered! He mumbles when he speaks and acts like he could care less to be there. It honestly felt like I was being punked the entire time I was there- that is how horrible it is. He misdiagnosed me the first time and I had to go back for another horrible experience with him. The second time I went to get my Rx corrected, he told me I was "imagining things" when I told him I couldnt see the letters on the wall. You read that right- he actually told me that I was "imagining things" when I tried to tell him I couldnt see the letters clearly. Besides Dr. Jones being HORRIBLE, the customer service is atrocious! Only Sherry, one of the ladies behind the counter, is nice. Everyone else is rude. My husband went the same day as me. When his new glasses came in he could not see out of them. He told them this and they said he need to "get used" to them. Ummm, OK. Usually you just put the new pair on and they work. As predicted, we were back at the store 1 week later. The glasses give my husband headaches and cause dizziness. He told them this. They adjusted the frame by flattening the frame out. They told him to try them now. He put them on and they were slightly better. He told them he still could not see very well out of them despite their effort to straighten the frame. They told him that now he needed a TWO WEEK adjustment period! WHAT?!!? Yes, well we didnt want to be difficult. So we left. But on the way home, he said the new glasses are still hurting his eyes. We went back the next weekend and asked for a refund. They told us that refunds are only given with manager approval. This started a 3 week game of phone tag and messages being sent back and forth by my husband and Sherry. Not once has a manager called my husband to talk to him directly. He has called numerous times trying to talk to a manager and NO ONE WILL CALL HIM BACK! He even tried to call other locations. The other location told him a manager would call him, and no one ever did call. Finally, Sherry contacted my husband (she is not a manager, she just works behind the counter at the Muncie location). Sherry told my husband that they will replace his glasses. At this point we are completely fed up with Dr. Tavel. We do not want a new pair of glasses; we want a FULL REFUND! We do not want to have to deal with this business any more. This place is a joke. Do yourself a favor and NEVER patronize a Dr. Tavel. We have filed a complaint with the Better Business Bureau. It was there that I found out that Dr. Tavels has 6 complaints filed against them already. Mine makes number 7. I am going to do everything in my power to make sure no one I know ever goes to a Dr. Tavel eye care center. I should have gone to Lenscrafters...

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Maggie Love

Against our better judgement, my husband and I made appointments here because we are looking for a new provider that takes our insurance and we wanted to get in somewhere quickly. Not our best decision. We both felt like our eyes were going to be injured with the glaucoma air puff machine. The lady was combing my eyelashes with it while it took her forever to adjust it, and terrifying me. Dr. Jones seems like its his first day on the job. Mumbling and impersonal, and blocking your view of the chart youre supposed to be looking at half the time with his hands or his head. I wont say with 100% certainty that my husbands rx is wrong, but, well, Im 99% sure his rx is wrong. Beware of the sheet they have you sign about contacts with blurry slanted writing. Youre agreeing to pay for a contact fitting, apparently. I will take some blame for signing it, for sure. I should have asked someone to translate it for me. I am usually smarter than that, but had assumed it was something else. My bad. They were kind enough to void that before it happened, without ever really explaining why it was there. I guess Im just used to facilities that dont have you sign things like that without clarifying what it entails. Ive always been asked by the doctor if I want a contact fitting and have never signed a separate sheet about it. To wrap it up, I had made it pretty clear that I wanted some frames and transition lenses, but I wasnt totally sure about what all my insurance covers. The lady did try to assist me some with frame choices, but then we were completely abandoned as everyone in the office was more concerned about discussing who has what day off, and what order they were going to take their lunch breaks. No one checked our coverage or explained things to me or asked my husband what he was interested in after he told them he wanted new glasses. And again, we were the only clients in the place the whole time. So we played nice, made excuses, and left. We will not be back.

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Lindsey Kurucz

I have been for only one visit and already I have been prescribed the wrong contact strength. With new insurance, we had to find a new eye doctor. My previous appointment at my good eye doctor had only been about 3 months prior to this one. The eye doctor at Dr.Tavel in Muncie relies solely on the machines to presribe lenses. What is the point of him even having a job if the lady behind the desk can give me the same wrong prescription that he can? Eyes dont go from -3.00 to -2.50 in a matter of three months. Im no eye doctor, but then again...what are the qualifications these days? So when I get in a car wreck because I cant read anything or see cars in my peripheral vision...I will definitely be sueing. Yeah. I have a check up in a week...which is odd. This must happen a lot? Heres an idea...how about you ignore what the machine says and see for yourself what my prescription is. One. Last. Chance. Thats it. If thet tell me Im crazy ir imagining things, they can count on a lawsuit when I follow the doctors orders.

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JO

Jonathan Strang

This was, by far, the worst experience I have ever had at the eye doctor. When I first walked in, the place reaked of cigarette smoke. The people at the front desk were rude and uninterested in helping me. While I was waiting for the doctor to call me into his office, one of the women from the front desk asked for my glasses after picking up a dirty tissue from the floor. She didnt wash her hands or wipe the glasses off or anything. When the doctor called me into his office, he said my name with a sigh and a look of disgust as he did the two previous people he had called into his office. When I got in the dirty, cluttered, disorganized, musty, hot office, I realized what the source of the cigarette smell was. The doctor had obviously been smoking in his office, which Im sure is illegal. All of the equipment he was using was grimey and dusty. He seemed so uninterested in his job, and his breath was horrid. I will NEVER go back to this location or any other Dr. Tavel. This place is so disgusting and unprofessional.

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