Reichert Chevy Buick

Category:	Car Dealer
Address:	2145 S Eastwood Dr, Woodstock, IL 60098, USA
Phone:	+1 815-338-2780
Site:	reichertwoodstock.com
Rating:	3.9
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM 9AM–5PM Closed

Location

Photos 100

Reviews 21

Bethany Maciel

Horrible experience!! Do NOT go Reichert Chevy Buick. They only sell junk!! On January 30, 2016 we traded in our great condition 2012 Dodge Ram for a problem-riddled 2010 Cadillac SRX that only had 55,000 miles. We drove four hours to Reichert Chevy Buick because we thought they had good reviews as a dealership and offered a good vehicle we liked. We read the Carfax on the 2010 Cadillac SRX and talked extensively with the sales associate, Tom, about the vehicle. When we arrived at Reichert, we test drove the car and initially heard a noise in the front driver’s side wheel area and Tom reassured us it was just a rack-in-pinion steering noise and that was completely normal. He told us not to worry about the noise. We trusted Reichert and trusted that they had serviced the vehicle and had checked it over thoroughly before selling it. Wrong!! Wrong!! Wrong!! We trusted Reichert and made the deal. After we drove the newly purchased 2010 Cadillac SRX four hours back home and only having the car for a week, two serious problem arose. The sway bar bushings are worn out and a new wheel barring is needed. So, our new-to-us 2010 Cadillac SRX is now costing us over $500 in repairs after just having the car since January 30th!?!? We called Reichert and spoke to the sales manager, Tony, about the issues and the only thing he offered was for us to drive another four hours back to Reichert Chevy Buick to have the problems fixed at their facility. Where is the customer service?? Where is the accountability?? Awful experience. Awful customer service. Reichert is exactly why car dealerships and car salesmen have a sleazy reputation. Do NOT go Reichert. They only sell junk!!

Richie Rad

I stopped in to ask a basic question to the service department about my chevy impala throttle body that caused high idle when vehicle was in park. The man did not greet me, I had to say "hi" while staring at him. The man stared at me somewhat angrily that I was there, and said "ok....well..what year? What....." while shaking his head as if I had just overwhelmed him. I told him the year and he looked on the computer, asked silly questions that I had already figured out using the internet, then he admitted he has to ask someone else. He came back and told me the complete opposite information that I have discovered from multiple forums and self help videos online. He said he could maybe look at my car the next day, but he would advise even against that because of their high hourly wage that he would "hate to charge me" on. I said thanks, he said "so yeah theres definitely a problem with it". I stayed professional and said nothing other than "ok thanks cya", despite thinking in my head "heres another amateurish disappointment."

Dianne Buttrum

Tom was my salesperson and he went over and above in explaining my car and all involved with the purchase and maintaining it. He was very knowledgeable and patient in his dealing with me, as I am from the Flintstone era when it comes to being tec savy. Tom even took me out to introduce me to the service manager. Everyone one at Reichert was extremely nice, and I would recommend them to everyone. I would never buy a car from anyone else, I was that happy!

Keith McCONNELL

The absolute worst experience trying to buy a Suburban in my life! Arrived for an appointment that no one seemed to know about followed up by a phone call the following day from the general manager that actuall said he felt that I had a chip on my shoulder! Lots of other dealerships trying to earn my business which I will take elsewhere. Much more to say but I will leave it at that.

Lee Euler

The customer service was poor. The vehicle broke down on the test drive, leaving us stranded in the middle of a snowstorm. After driving all the way from Arkansas, I was disappointed that the vehicle was not in good mechanical working order. They had an opportunity to earn my business. The customer service was extremely poor and would not recommend this dealership.

Kace Crumble

Purchased a 2012 Chevy Cruze LTZ. Josh King was my sales rep and he worked hard to get me into a monthly payment I could afford. Although I was a little surprised by how the car wasnt detailed, I looked past that and knew that I was getting a quality vehicle. I look forward to working with the Reichert Team in the future.

Legobrickz Mariomaster

We had Rocky Welles as a salesperson for thirty years.He always listened and heard what we wanted. We are not sure the current salesperson recognized my husband the next week. The current salesperson did an adequate job, but he had a terrific act to follow (and we recognize this fact.)

Ron Derry

Awesome experience. Beat Lou Bachrodt Chevy and Ziegler Chevys prices with more options on the automobile. I went in with a pre-approved loan with my bank. They beat my banks loan by 4%. Best experience Ive ever had dealing with a car dealership!

Bill Reffke

We purchased a 2015 Chevy Equinox this is our second vehicle in 3 months from Reichert. We woudl highly reccommend this dealership, and their staff goes out of their way to find the right vehicle and plan for their customers.

Jim Peters

Service was great. The employees were right on top of scheduling the appointment & the repair was done quickly. Employees were courteous & knew what was going on.

Craig Asbach

Purchased my 2013 Passat from Reichert. Josh was friendly, professional and made the process go very smoothly. Very pleased with my experience.

Chris Bartnick

Truly appreciate that the service department is so honest. I drive by at least two other Chevy dealerships just to go to Reichert. Thank you!!!

Mo Ahmed

Great customer service and the staff was very helpful and because of my experience I will be back in the future for all of my car needs!

Barry Schmitt

We can always expect to have a great experience at Reichert Chevrolet & Buick, and we always do. Thank you very much.

laura pearlman

Bought my car here amd its the only place Ill go for service. Fair prices and service thats quick and reliable

David O

Great staff at this dealership. Very helpful and willing to take the extra step in helping you out.