Jared The Galleria of Jewelry

Category:	Jewelry Store
Address:	567 E Townline Rd, Vernon Hills, IL 60061, USA
Phone:	+1 847-680-0394
Site:	stores.jared.com
Rating:	3.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 34

Reviews 5

Cathy Kremzar

I applaud Marsha, a sales person, and James a technician for their kind and good service to me today. I have had very "neutral" feelings for Jareds before today. My husband bought me a set of modestly priced small post earrings, necklace, and a ring recently. Ive had three stops into the store to make corrections. My earrings had to be tightened because I had lost - and then found! - one earring and the back, in a wash basin at my hair salon. I purposely wore this pair to my hair appointment expecting them to be secure. I started mistrusting them after that. It made me wonder why they were not this "tight" when my husband left the store when he purchased them? Quality control only makes sense to me. My ring was a problem because of my large knuckle. The ring style spins on my finger and the design/stone ends up in my palm. (If I had shopped for this ring, I may have discovered this and chosen something else). Since this was a gift, I wanted to wear it and not always feel negative about the spinning. Jareds offers free sizing with the purchase, so I opted to size down first before adding cost to the ring to make changes. The smaller size was almost impossible to get on and off my finger and was immediately uncomfortable. When I took it back today, Marsha checked my sizing and listened to my recent problems with the ring. She took it to James to get his opinion. After looking at other rings that I had brought with me to compare the fit, he advised that adding even a tiny bit of size would not solve the problem. He offered to "tap" the rings shape just a bit to help accommodate my knuckle. In about 2 minutes he brought my ring to me. It fits so much better and looks better on my hand! I was so surprised. Then he offered to polish it. When my husband picked my ring up yesterday, it looked cheap and "dull" instead of like sterling silver; more like steel. I complained to Marsha about this too. James corrected me to tell me I have a white gold ring, and he brought the brilliance back in less than 5 minutes!! I am so happy now with the fit and the appearance!! It is still a modest ring, but two caring employees made a big difference in my opinion today. I wanted to hug them. Just to add, I hardly ever give a 5 star rating because I also work in customer service and a "5" is perfect. If the store was perfect, I would have had a solution to my simple problem sooner, but Marsha and James were perfect for me today!!! They make the store a better store!

Lilly Booker

Purchased our wedding rings from Jareds, and had a great experience in FL. Came to this Jared and purchased upgraded rings, and a new one for my husband. They talked us into a custom rebuild on my engagement ring. Promised date of wax, came into center as scheduled to no wax; no call from anyone that it wasnt done, everyone was clueless. They then rushed through the wax in 48 hours and it was all wrong. Had to retell them what we wanted which was drawn and clear from the get go. Final ring is due today completed. No communication, not done. I can not tell you how disappointed in the store I am, I would highly recommend going elsewhere. We will be changing stores once the custom ring is done. Manager is aware of the situation and nothing has been offered to help us out or to apologize. Excuses, excuses, excuses are all we have gotten. Poor customer service and experience all around. UPDATE 3/17-the ring was "completed" and was so far off of what our original description and sample ring was that we have had to make changes again. The jeweler even said to our sales professional "What more could they want". What we want is the ring of our dreams, which they have had an exact picture of from the first design session 7 weeks ago instead of the monster ring they are presenting as the ring of our dreams. DO NOT fall for the customer service focused ads... Please save yourself the heartache and time ....find another place where they take customers seriously and care that you get what you want.

Bill W.

I have family in Chicago and I have been to this location twice to have jewelry serviced/cleaned. On both occasions, I have had the worst experience with customer service. The first experience was just for a cleaning and after I dont feel that one bad experience should be used to "grade" a store as a whole, so I went back a second time about 1 year later. Most recently, I had a male wedding band re-sized and the ring came out looking like it was run over by a truck. There were tool marks and scratches all over the ring. When picking up the ring, I mentioned that there were scratches and discoloration so the sales woman brought the ring to the jeweler to see if they could fix it. She came back out stating "our jeweler has been doing this for over 20 years and he said that there is no one that could do it any better." This was followed up by "so, is there anything else I an do for you?" to basically shove us out the door and downplay our concern and the terrible job done re-sizing the ring. The ring was also fitted too tightly (I could not turn the ring or get it off my finger without the help of my fiance and still a bit of a struggle). As I was only in Chicago one more day, I wasnt able to have them fix their terrible work, and now I will have to go to another location to fix what they did. I would recommend avoiding this location at all costs. They are rude, pushy, and the quality of their work is poor at best.

Robin Bronstein

Horrible customer experience! Take your business elsewhere! This very nice women was helping us, then at 2:00 pm a very rude middle age women walks over, doesnt introduce herself ..?Whispers to the very nice employee... They shuffle us to another counter... Older women is disgusted that she had to finish up our sale... She tells the girl that shes confused ... Directs her to "Just ring it up ". They sneak over to the back area .. leaving us hanging.???? Confusing???? I asked the manager what was going on and he starts talking lunch policy. Really! No apology for confusion... He needs to go back to customer service trainingI I understand and will comply with policy... I dont understand poor customer communication and poor staff customer service! Not acceptable! Advice ... Please shop where people care... Disappointed .... Always had such great service at Jarads in Florida!

Christopher Rauscher

Been a long time Jareds customer. Bought our engagement and wedding rings at a FL location and was always treated very well. This location has its own policies that greatly differ from what we were used to. Charged us $100 to tighten a loose diamond that we paid over $18,000 for originally. In FL it was always free, which can happen frequently with larger diamonds. Also was told wed receive a call when repair was complete, and did not. Several days after repair was supposed to be done we finally called to inquire and was told they dont call for finished repairs. That sealed it- will never go back again. Add that to a staff who seems like theyre mostly still in training (benefit of the doubt here.) Would advise any potential customer to try other options where they stand behind their work and understand the value of retaining customers.