Kay Jewelers

Category:	Jewelry Store
Address:	2890 Commerce Dr, Johnsburg, IL 60051, USA
Phone:	+1 815-344-3783
Site:	stores.kay.com
Rating:	2.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 8

Reviews 11

David Muller

Just went in to have my wifes wedding ring inspected for warranty purposes. Mind you it has been in several times now for the bottom Soddering breaking after only a few months time. Each time they check the Leo Diamonds number with our Certification card This time when checking the number my wife overheard them saying the number on our Diamond doesnt match the certification. Again I have had it in numerous times for inspection and this is the only time the numbers have not matched. At some point they had to have switched out the main stone on our wedding ring without our consent permission or knowledge. After admitting there was a big issue the lady at the counter had offered to write down what she had though happend. She claimed Day one they would have had to accidentially gave us the wrong certification card( which isnt possible as they read it off the diamond with our cert card in front of us when we purchased it. And it has matched every other time for service) after promising a letter she then called to file a claim with Kays customer service then refused to write the letter after speaking with them. The managers we have spoken to have been very apologetic and accept there is a big issue but cannot explain why someone at Kay would have done this. DO NOT BUY FROM HERE apparently the rumors in the past are true. I have an email from Kay verifying that the numbers on diamond and our certification are mis matched now and we know they were not in the past. We now have an expensive ring that we hand picked for our wedding with a stone that we did not pick. Thank you Kay you took something very special to my wife and ruined it

ponyboy curtis

I purchased a Bulova watch from this store a couple years ago, in less than a year the it started to show signs of moisture inside the watch face, I did purchase the warranty thankfully. So I bring it in for Warranty work, I dropped it off thinking its going to be a few before I got it back, ha thats an understatement! Lets just say out of the first seven months of the year it was gone for five of them! The reasoning was whoever they sub out thier repairs had decided to no longer do the repairs for them and it was sent offf to another place to get fixed, less than a month after getting the watch back the battery dies, taking it back in again thinking this has to be an easy fix, I was then told this isnt fixed here and needs to be sent out, obviously Im cringing knowing how long its gonna be, The person at the store then tells me well if I wanted it waterproof " Like how I purchased it " It would have to be sent out, or if I wanted it just water resistant they could do it in house. So I decided to have it sent out so its exactly like how I purchased it, well here we are 60 days later and I call just to humor myself at this point, and guess what ? It hasnt even been sent out yet! Funny thing is , when the store clerk was writing this up she was pretty clear this is going to take a long time! I feel the responce time on covered warrranty items, just takes way to long especially when you pay more to protect your purchase.

David Henken

Rude customer service told my son in front of his fiance that the ring he bought wasnt a real Vera. Which it is the ring is stamped. Then tested the diamonds as if they werent real. Treating a young couple like they arent worth their time and wanting to charge $250.00 to size the ring is ridiculous. No wonder you have so many poor reviews if this is the way you treat your customers. Wont step foot in Kay Jewelers ever again. When I called to discuss the issue I received the same rude condescending attitude from the manager that my son got. Stop treating your customers like they are beneath you because they are young. Completely disgusted Ill make sure I share this experience with all my friends and family.

Taylor Witt

Kim Kahlmorgan was just amazing and so incredibly helpful. I purchased about 1500 worth (if I remember correctly - a couple of pics are posted below but I also purchased much more!) of just beautiful jewelry for myself and I couldnt be happier!! Will never shop anywhere else for jewelry. She informed me that the ring I had brought in to trade was priced way to high and I purchased it from Macys. showed me similar rings for less then half of the price of the ring that I had brought in. Never again will I get scammed by them! Would recommended Kay to anyone and everyone.

Jennifer Maniurka

Went in to see about getting my ring resized. Woman initially helping me was friendly, but she had questions about my quote. The other woman walked up to me saying "Im hesitant to do this because we have so many rings being sized right now. " Because I wasnt purchasing an item...Im not worth your time? For what you wanted to charge...I would have thought differently. I was made to feel like I wasnt good enough for them. Next time I am in the market for jewlery...it wont be from you!

Joe Narlock

STAY AWAY. The diamond fell out of our engagement ring and they refuse to replace it because we were 2 weeks late on our inspection that they made no mention of being mandatory. I paid $150 extra for something else I guess. Communication is poor, customer service is rude and a complete joke. They sell shoddy jewelry that they wont stand behind. Will never step foot in another Kay Jewelers and will tell anyone who will listen to stay away.

Chuck Reeve

I went in to have a link removed from my watch and asked what the charge would be. When I was told $15. my reply was never mind.I went to Walmart and had the link removed. It took less than 5 minutes and I was not charged. $15 for 5 minutes would be $180 per hour. They could do this and not have to sell much jewelry. I would never go in Kays again and i would never refer anyone to them. If I could give 0 stars I would.

Alissa Fields

The assistant store manager Jamie Tyeptanar is completely rude. She is unknowledgable about diamonds and is not a licensed jeweler/diamonologist. I sent my ring to be sized and rhodium dipped. Came back not sized. They sent it back to get sized and diamond came back damaged/chipped. Jamie tried to say this is natural. A feather in a diamond is caused by blunt trauma. DO NOT GO HERE!!!!

Mike Juarez

Had a great time shopping here, everyone was helpfull and excited for me!!! I went to old world, and stephans jewlry and others but no one helped me out as did kay. I love the warranty plan and i will be coming back for years to come. I thank you kay for making my special day happen. By the way she loved the ring!!!!

A Private User

Horrible experience, made me feel like the amount I was comfortable spending was too low and pointless even though it was above average for prices and the lady who was possibly the manager was very ride and made me feel like I was wasteing her time. Highly recomend anywhere but here.

A Private User

I MUST SAY THAT EXPERIENCE THERE WAS AWESOME, THE STORE MANAGER , MADE MY GIRL FRIENDS DREAM RING COME TRUE. THE SERVICE WAS EXCELLENT AND MADE THE ENTIRE EXPERIENCE VERY FUN AND ENJOYABLE. customer