Advanced Vision Center & Vision Therapy

Category:	Optometrist
Address:	19 E Schaumburg Rd #102, Schaumburg, IL 60194, USA
Phone:	+1 847-891-8003
Site:	avconline.org
Rating:	3.2
Working:	10AM–6PM 10AM–7PM 10AM–6PM 11AM–7PM 10AM–4PM 9AM–2PM Closed

Location

Photos 23

Reviews 6

Troy Yilmaz

This place is joke! Very unprofessional, full of incompetent people. I was a new patient so I chose this place because its near where I live and work. I also read the reviews on here Yelp, pay attention to the filtered reviews they are the ones that gives an accurate description of this place, and theyre hidden?!? It was a comedy of errors right from the start. My appointment was at 12:30 pm on a Thursday, so I could go back to work, within an hour or so. The receptionist who was pretty abrasive screwed up my social security number, so my insurance could not be verified. She called me minutes before the actual appointment to get the correct social security number, it was comical... I had to repeat the social security number several times before she could get it right. When I showed up at the office, there were unattended toddlers running around all over the place, which is full of glass shelves and eye glass frames in an already cramped office. I was asked to sign in as I arrived and I noticed from the list, they double, triple booked appointments as there were at least two other parties at 12:30 pm, so I was curious as to how they would handle multiple appointments as there was only one doctor. Of course, I ended up waiting another hour before they could see me! And even then, it wasnt the doctor, it was some other clerical staff member who put me through some standard eye check through those machines, color blindness, etc... Which, took another 30 mins. She asked if I was OK for them to dilate my eyes, I said no since I was to go back to work. And finally I was escorted to the actual eye examination office, waiting for the doctor who never showed up. And funny enough, as I was waiting, people, other patients, kids, I dont know who else, kept poking in and out of the examination office! Out of boredom, I noticed the equipment and machinery was pretty dusty. Finally after 20 mins, another receptionist showed up to tell me she was going to dilate my eyes. I was surprised that there was no communication between the staff members as I had said no earlier. She almost put up fight with me and then she proceeded to tell me the doctors wasnt available, she didnt know when the doctor would be back and if I didnt want to wait I could reschedule! I was dumbfounded! There were no apologies, I wasnt even offered any other options... After wasting my time there for two hours for absolutely nothing, I had to rush back to work. So I called them back from my car to make sure they delete my account or any information on me such as my social security number etc, credit card number to prevent any charges... The receptionist hung up the phone! IT WAS UNBELIEVABLE! IM CONSIDERING FILING A COMPLAINT, THEY SHOULD NOT BE ABLE TO GET AWAY WITH THIS.

Qilu Wang

Staff was polite but billing is a big mess. Be careful, they will charge you whatever they want to. We will never come back to this place anymore!!!! so not trust worthy. For a regular eye check-up for my baby (no dilation, basically just look up and down for 5 min), i was charged $118+$35 co-pay AS MEDICAL when we have an vision coverage! How was that possible??? There was no medical involved at all and it was only for preventative eye checkup which was 100% covered by our insurance. You do the math! They only know money. We have never been charged a dime for our regular eye checkup for years with the save insurance at other places until we moved here and found this place. It was not the insurance like they responded it was them. I cant comment on the service and professionalism because it was a 5 min check up for my baby and only look up and down and toy then that was it but the charge and billing was absolutely terrible and i will tell everyone one i know who cares about money to not go to this place.

Sandra Maio

Ive been a patient for a long time. The staff at the front desk has always been very helpful and informative. My whole family sees Dr. Lorenzana on a yearly basis. She always takes her time to get to know her patients. She goes above and beyond to making sure that everyone is treated with the best care. Dr. Lorenzana has the passion to help people especially children. Within the last year Ive been very grateful for Dr. Lorenzana and the advanced vision center stuff. My children were struggling with reading and learning in school but they had 2020 vision. Dr. Lorenzana recommended Vision Therapy and it has been one of the best recommendations. I am so thankful that she is a huge advocate for Vision Therapy. Vision Therapy has removed major stumbling blocks on their learning. Sometimes I cant believe the big transformation from discouraged learners too excited learners. They can read well and enjoy it too! I recommend Dr. Lorenzana and her staff to be part of your care!

Jiri Gaspar

Be aware ! They will sell you an "INSURANCE" for your glasses for which you obviously have to pay extra. When accident happen they change their story that you had purchased a "WARRANTY" which is of course not covering an incident!!! When I called them I spoke with Yesenia and she told me that if youll buy there an eye frame it comes with NO warranty and thats why they charged us extra in the first place (back then they called it an INSURANCE). Not mentioning that this little shady business will not call you as they promise when your glasses arrive and you better check if you are getting the right glasses because you may endup getting the wrong prescription how it happened to us. Long story short... if you want to get aggravated, cheated, loose your money and be frustrated then YES! - go and shop here! Good luck !

Chris Rapp

I received a numerous amount of emails and text messages asking me to confirm my appointment. This was a great indicator that the doctor had time management skills. Wrong! I waited for 90 minutes for my appointment and walked out! Six other patients who came after me were actually seen. The appointment that was scheduled one hour after my appointment was sitting in a room. We were still in the waiting room. I was given the excuse that there had been emergencies which is understandable but not when the other patients were not pushed back one hour also. Although I received apologies when this was taking place and I was at the front desk questioning how much longer and apologies after I left the office without the appointment, no solutions were offered.

Diane Bridges

Dr. Lorenzana has always given me excellent eye care ever since I started going to her over eight years ago. Ive been wearing hard contacts for 57 years and through her evaluation, therapies, and exams it was noted that I had to stop wearing them because my corneas were affected and to start wearing soft lenses. I was fitted for soft lenses and to my surprise I had good vision. Dr. Lorenzana has a very gentle way to assure you about your vision problem. I respect her knowledge in the field of Optometry and will continue to keep her as my doctor in the future. Thank you, Dr. Ingryd for all the years we shared as doctor, patient, and friend.